Website is not clear in that you automatically became a bio member. I don’t click on anything to become a member. Two, hard time ordering second bra
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See what reviewers are saying
This was such a positive, sincerely pleasurable experience. I was taken care of completely from start to finish. I ordered the wrong size and after asking about returning it, Claire asked a couple que... See more
Company replied
Made a purchase one time, then find out they are taking some kind of subscription monthly, for nothing. I'm not receiving anything from them. When I try to call the phone number of "Nymbus" that is... See more
Company replied
I can’t say enough about Floral Secrets. From start to finish, their team was incredibly patient, kind, and understanding. I completely missed the replacement deadline for a bra I ordered, but they gu... See more
Company replied
Breach of guidelines
Thieves
Thieves. Tried to buy 1 bra for $30, my card was charged 5 times within 5 minutes for a total of $300. Now I can't get the money back.
22 June 2025
Unprompted review
Reply from Floralsecrets
We sincerely apologize for the inconvenience and any alarm caused. After reviewing your account, we can confirm that the order was fully cancelled and all charges have been refunded.
If you have any further questions or need confirmation details, please don’t hesitate to reach out to us at support@floralsecrets.co
Have a great day!
Subscription Scam
I was apparently unknowingly signed up for a monthly subscription after ordering one bra that didn’t even fit. Feels like a scam. I emailed the company, hopefully they will refund me. I wouldn’t recommend ordering from them.
30 May 2025
Unprompted review
Reply from Floralsecrets
Thank you for reaching out, and I’m really sorry to hear about your experience.
I’d like to look into this for you right away and ensure it’s resolved as quickly as possible. Could you please send me your order number or the email address you used when placing the order? This will help me locate your account and check the status of the subscription and any possible charges.
Please email us directly at support@floralsecrets.co
Have a great day!
The quality is good and sizing is really bad
Took almost a month to get to me only for them to be way the wrong size. in what world is a 20 in band supposed to be 30 in band and that was after stretching it all the way out (I measured). I have a hard enough time finding bras as is (I’m a 30h) without having to wiggle around places that don’t even know how to properly size their products. The quality of the bras is decent but not almost $40 a piece good. The front clasp is nice it’s bigger than most front clasp bras and it’s made of metal.
27 May 2025
Unprompted review
Reply from Floralsecrets
Thanks for your feedback, and we're sorry about the sizing issue.
Please reach out to our support team at support@floralsecrets.co, and we’ll be happy to assist you with an exchange or a refund. Be sure to include your order number and any photos or details you can provide to help us process it quickly.
We appreciate you giving our product a try and look forward to making this right!
SCAM
SCAM! I ordered 1 bra and without my authorization I got enrolled in somekind of $34.71/month monthly membership that I would never have wanted and didn't realize was happening. Super shady company. They charged me for months before I noticed and I got ZERO from it....had no idea this was happening. There was zero value to this monthly membership I never would have signed up for had I known. Really shady practice making it not at all obvious that this was happening. I've written to them and asked for refund and they aren't sending me my refund. They definitely need to be reported for scamming people into a monthly membership that has no value and isn't obvious that we are opting in to.
21 May 2025
Unprompted review
Reply from Floralsecrets
Thank you for reaching out, and I’m truly sorry for the frustration and inconvenience this experience has caused.
I want to assure you that your account has already been cancelled, and a full refund has been processed for the membership charges. You should see the refund reflected in your account shortly, if you haven’t already.
We understand how upsetting unexpected charges can be and are actively reviewing our processes to ensure our offers and subscriptions are made clearer to all customers.
If you have any further questions or need assistance with anything else, please don’t hesitate to email us directly at support@floralsecrets.co — we're here to help.
Floral secrets debited my account for…
Floral secrets debited my account for four bras despite my only ordering one. They force you to go through a series of refusing to buy more when ordering . How rude. They refuse to refund me. They offered me a 25% refund despite the fact that they sent me three bras in the wrong size that I cannot possibly wear. I had to cancel my card and they still refuse to refund me. I am in dispute with my bank. They sent me four bras and three completely the wrong size A. I wear an i. This has been an absolutely horrible experience. They debited my card for 38.00 and for $100 a couple of days later.. and an additional $14 for shipping and handling as well. I only intended on spending the original $38 through a special offer.. you can find these bras on Amazon for $23 and as low as $17 versus Facebook. This is an absolutely horrible experience. I will never buy through Facebook again. Ever.Furthermore customer service continues to email me with no resolution. It’s beginning to feel like they take pleasure and emailing with no resolution. It’s been four or five emails.
3 May 2025
Unprompted review
Reply from Floralsecrets
We sincerely apologize for the frustration and inconvenience this experience has caused. Our intention is never to mislead or pressure customers, and we regret that your interaction with our brand left you feeling otherwise.
After reviewing your order, it appears that you initially purchased one bra through a promotional offer, which included optional upsells presented during checkout. These additional items were only processed after confirmation at each step. We understand that the process may have felt overwhelming or confusing, and we are currently reviewing our checkout flow to ensure greater clarity for our customers moving forward.
Please rest assured that we are not attempting to delay or avoid resolution. Our support team has been actively communicating with you in good faith, offering both refund and return options. If there’s anything else we can do to assist in the meantime, we’re happy to help.
Have a great day!
The bra don't fit despite using correct…
The bra don't fit despite using correct measurements.
The cup may fit a tween, not a large size breasts.
The website tricked you into ordering multiple orders.
Lack of communication from the company, when trying to return and refund.
They're avoiding refunding by offering more of their inferior product.
26 March 2025
Unprompted review
Reply from Floralsecrets
Thank you for reaching out and sharing your experience — we’re truly sorry to hear about the issues you've faced with your order.
We’d like to help resolve this as quickly as possible. Could you please provide your order number or the email address used at checkout? Once we locate your order, we’ll be happy to assist with a return, refund, or replacement that better suits your needs.
You can also email us at support@floralsecrets.co.
Have a great day!
If I could rate this company zero stars…
If I could rate this company zero stars I would. Charged me $12+ for "expedited shipping " and we're at a month since ordering. they attempted to take ANOTHER $35 yesterday and I had to block my debit card. This entire company is a scam. I want my money back and keep the crummy bra. I don't carem
14 April 2025
Unprompted review
Reply from Floralsecrets
Thank you for reaching out, and I’m truly sorry to hear about your experience. We understand how frustrating this must be and are committed to making things right as quickly as possible.
We’ve already contacted our shipping partner to help expedite the delivery, and we’ll provide you with an update via email as soon as more information becomes available.
As for the most recent charge, it appears it was related to your enrollment in our VIP membership program. Please note that this offer was optional, but we understand if you didn’t intend to join. We've gone ahead and cancelled your membership, and rest assured—no further charges will be made to your account.
We truly appreciate your patience and understanding. Please don’t hesitate to reach out if there’s anything else we can do to assist you.
ZERO STARS
ZERO STARS!
First off, the website is set up so when you click on continue to check out, you are ordering three more bras. Not in your size. And, the payment is taken immediately. "Hassle-free" refunds? That was a joke. I ordered my bra on March 2, 2025. It's April 4, 2025 now. Still no bra.
I was also charged $35 for the VIP package. What is the VIP package? And why would I want it for $35 a month?
SCAMMERS SCAMMERS SCAMMERS
I am not a satisfied customer and I do not recommend this company.
UPDATE
April 15, STILL NO BRA!!
2 March 2025
Unprompted review
Reply from Floralsecrets
Thank you for verifying your account and for sharing your experience with us. We understand how upsetting this situation must be, and we want to make it right.
First, regarding the additional items added at checkout: We see that it's already been taken care of and refunded when you contacted us via email. We understand that the experience is not satisfactory, so we'll review our checkout process to ensure a smoother shopping experience.
As for your original order placed on March 2, I understand how disappointing it is not to have received your item by now. I’ve escalated this to our shipping partner for urgent follow-up, and I’ll make sure you receive a status update as soon as possible. If there is no movement, we’ll be happy to explore either a reshipment or a full refund, whichever you prefer. We'll reach out via email for an update in the next few days.
Concerning the $34.71 VIP charge, this is part of our optional membership program, which includes exclusive perks, but I understand this may not have been your intention. I’ve already cancelled the membership and refunded the charge. We assure you that no further charges will be applied to your account.
Your satisfaction matters to us, and we're committed to turning this around for you.
Have a great day!
Floral Secrets charged me for VIP…
Floral Secrets charged me for VIP Customer benefit $34.71US for two (2) months when I DID NOT authorise this debit, paid for 2 bras received these no problems. They REFUSED TO REFUND. Paypal dispute lodged & that was refused, diputed these debits again NOT able to get a refund, So beware people on checkout this secret VIP that DONOT agree too gets taken from your bank account at $34.71US per month if not checked. January & February charges where taken
13 January 2025
Unprompted review
Reply from Floralsecrets
Thank you for your feedback.
Your account may have been enrolled in our VIP program during checkout, which includes a monthly membership fee.
To better assist you, please provide the email address or full name used on the order so we can locate your account? You may also contact our support team at support@floralsecrets.co for faster assistance.
Please rest assured, we are committed to addressing your concerns and will do our best to resolve this for you.
Floral Secrets kept debiting my account…
Floral Secrets kept debiting my account saying I had agreed to this.
Floral secrets have refunded me all of the money taken. I must commend them on this.
25 March 2025
Unprompted review
Reply from Floralsecrets
Thanks for verifying your account. We’ve reviewed your account and can confirm that a 50% refund has already been processed, which you previously accepted as a resolution.
Additionally, we’ve sent a follow-up email offering an alternate solution should you wish to explore other options. Please feel free to respond to that email if you'd like to proceed further or if you have any additional concerns.
We're here to help and want to ensure this is fully resolved to your satisfaction.
Only gave one star because it will not…
Only gave one star because it will not let you leave no stars. They took my money and I never received my bras. Do not buy. They take your money and you get nothing.
Update 4-16-25 still never received Bras, did go to the post office they don't have it. It was never delivered to my home. When I emailed them they said they have received lots of emails about the same thing
Yet never took care of mine. Do not buy from them it's a scam.
29 January 2025
Unprompted review
Reply from Floralsecrets
Hi Jen, thanks for verifying your account! Upon checking, we can confirm that your order was delivered on February 26th. You may check USPS for the delivery confirmation. The USPS tracking number is 9400108105462504423444. Thank you!
UPDATE:
Please reach out to us via email and we'll assist you with a reshipment or a refund.
I wish I could leave no stars!
I wish I could leave no stars!! While the product isn't great, ill fitting, the main problem is they sneakily hit you with a recurring subscription! Luckily I saw it after the first one and cancelled. BEWARE AND DON'T SHOP HERE!!
19 February 2025
Unprompted review
Reply from Floralsecrets
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
The VIP subscription is offered at checkout with a discount and free shipping, but we completely understand how this could have been missed. We’re glad to hear you were able to cancel quickly.
If you’d like us to double-check your account or if there's anything else we can assist you with, please don’t hesitate to email us at support@floralsecrets.co with your order details. We’re here to help and would love the opportunity to make things right. Have a great day!
Be very careful buying from this…
Be very careful buying from this company. The quality is poor and you are charged in USD, which is not made clear during purchase. They also automatically add a subscription to your order and charge you $34 USD per month for it!! Be warned and steer clear of them! I have returned my purchase and now battling for a refund of both the purchase price and two months of unauthorized subscriptions.
27 January 2025
Unprompted review
Reply from Floralsecrets
Thank you for reaching out regarding your concern. We completely understand your frustration and appreciate the opportunity to clarify the situation.
After reviewing your case, we see that you contacted our email support team, and your subscription was already canceled and fully refunded along with the returned order. We apologize for any confusion and we appreciate your patience throughout the process.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us again via email. We’re happy to help.
Scam scam scam
Got scammed not once but 3 times I ordered whay I thought was ine bra I checked my emails and got 1 charged to me thays ovwr 100 canadiaan dollars after fight8ng them.fie icwr 1 week to 1.5 weeks they refunded me for the one I rwcived my bra and it's in wring size and is not comfy well I was checking my bank today and noticed another payment of 50.75 taken ojt of my bank without my knowledge if it is subscription.i knew nothing about it I sent in a long email that lwant my money back within a few days or I'm.goimg.to the fraud department through m bank I have 2 kids to feed and lunches to be madw and now I'm.brokw because they took my kids lunches for the weekend so beyond pissed
16 February 2025
Unprompted review
Reply from Floralsecrets
We sincerely apologize for any frustration or inconvenience this situation has caused you. Customer satisfaction is very important to us, and we want to address your concerns as quickly as possible.
Based on our records:
1 . Your initial order was successfully placed, and we have already processed a full refund for one of the charges but still shipped you the refunded item.
2 . Regarding the most recent charge, it appears this was for a VIP subscription that was selected at checkout. The subscription details, including recurring billing, were outlined during the purchase process. However, we completely understand that this may not have been clear to you.
Please note that we have already responded to your email and processed the full refund for the said charge. This matter should now be resolved, and you should see the refund in your account within 3-5 business days, depending on your bank's processing time.
We truly regret any stress this has caused and appreciate your patience. If there’s anything else we can do to assist you, please reach out again via email and we'd be very happy to assist you.
Boyfriend can't take his eyes away
AMAZING!
I had to do an exchange since I got the wrong size; there was no issue with getting that done. There was a small discrepancy in charge on my bill ( 100% my fault; I didn't read the small writing for subscription ), and they fully refunded me everything with no problem at all.
The bras are comfy and great quality.
Definitely plan on buying more in the near future.
6 February 2025
Unprompted review
Reply from Floralsecrets
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth exchange experience and that our team was able to assist you with your refund. Customer satisfaction is our top priority, and we’re always happy to help!
We’re also glad you love the comfort and quality of our bras. We truly appreciate your support and look forward to serving you again!
- FLORAL SECRETS
Scammers
I purchased two bras on a buy one get one free offer.
I have then had two further lots of money taken from my account, looks like it is a subscription that I did not and would not have agreed to.
If it was a subscription surely they should have provided something in exchange for the payments, but no.
SCAM website do not use
order no. 129113
30 November 2024
Unprompted review
Reply from Floralsecrets
Thank you for bringing this to our attention. We sincerely apologize for any confusion or frustration regarding your recent purchase.
Upon reviewing your order, it appears that the additional charges are related to our VIP subscription program, which offers exclusive discounts and benefits to members. During checkout, the subscription details are outlined, and customers can opt out before completing their purchase. However, we understand that this may not have been clear, and we are happy to assist you in resolving this matter by canceling your membership and refunding the subscription charges. Please allow 3-5 business days for the refund to be posted on your account. Thank you for your patience and for allowing us to resolve this for you. Have a great day!
Scammers and Crap Merchandise
If I could give it 0 star I would. They use multiple names/websites for the exact same bra and they have continued to take payments FOR MONTHS from my credit card without my consent. Unfortunately I, stupidly, didn't realize. Just assumed, my husband was buying things. And to top it off the bra is crap, uncomfortable and poorly made. Fell about after 2 hand washes
26 November 2024
Unprompted review
Reply from Floralsecrets
Thank you for sharing your feedback with us, and I’m truly sorry for the negative experience you’ve had. I completely understand how frustrating this must have been.
Please be advised that your subscription has already been cancelled and as for the refund, we have responded to your email. We want to ensure we are providing you with the best solution possible.
As for the quality concerns regarding the product, I sincerely apologize that it did not meet your expectations. We strive to provide high-quality items, and your feedback regarding the bra's comfort and durability has been shared with our product team for review.
We appreciate your understanding and the opportunity to address your concerns.
Have a great day!
this company use Nymbus Llc
this company use Nymbus Llc. Nymbus have taken various amounts from my Paypal account without my permission. I have requested a full refund and have stopped the recurring payments. Just awful that there are so many scams out there praying on the vulnerable who want a bargain and end up being ripped off. I will never recommend Floralsecrets to anybody and would urge people to avoid buying anything from them ever.
1 November 2024
Unprompted review
Reply from Floralsecrets
Thank you for providing your email address, and we apologize for the stress this situation has caused.
We’ve reviewed your account thoroughly, and I want to clarify that there was no subscription on this account. The charges are all one-time transactions.
We take feedback like yours seriously, as it helps us improve and ensure a transparent shopping experience for everyone.
If you have any further questions, please don’t hesitate to reach out to us via email at support@floralsecrets.co—we’re here to help.
Complete rip-off
The bra is uncomfortable and does not lift like it says. This company is not helpful when you need to return your items. 1st they do not pay for your shipping when you return an item, 2nd they will 1st offer you only 30% of your refund “so you don’t have to deal with the hassle” they will go up to 40% if you are lucky. I do not recommend buying from them unless you just want to waste your $.
30 September 2024
Unprompted review
Reply from Floralsecrets
Thank you for sharing your feedback with us and I’m sorry to hear that the bra did not meet your expectations and that you found the return process to be frustrating. We strive to make our products and services as satisfactory as possible, and I apologize if we fell short in your experience.
While we offer partial refunds as an option for customers who prefer not to go through the return process, we also respect customers' choices if they wish to return their items for a full refund. However, as stated in our return policy, we currently do not cover the cost of return shipping.
Your feedback is valuable to us, and I will share your comments with our team as we continuously work to improve our products and services. If there is anything we can do to assist you further or make things right, please don't hesitate to reach out directly at support@floralsecrets.co
Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
Have a great day!
Buyer be very ware! Scammers!
I can't give zero stars... the bras are very low quality. I originally got the wrong size, this was quickly rectified so I suppose they should get 1 star for that.
Somehow, I don't know how, but they manage to subscribe you to some "customer benefits" that I never subscribed to, or recieved a confirmation that I was subscribed which charges you the cost of a whole new bra each month with nothing coming from it. They also somehow manage to have paypal on their side so there is no way to get your money back. We figured it out after 2 months and now I can't get my money back. Go and look at their "Terms of Service" they are absolute scammers. Do not give any payment or payment details to this company.
14 October 2024
Unprompted review
Reply from Floralsecrets
We apologize for the frustration you've experienced, and we’re sorry that our product did not meet your expectations. We understand that unexpected subscription charges can be upsetting, and we’re working to make this process more transparent.
We have fully refunded all VIP charges, as requested. Please rest assured that no further charges will occur, and we appreciate you giving us the chance to address this for you.
f there’s anything else we can do for you, please feel free to reach out to us directly.
Have a great day!
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