Floship Reviews 126

Team is very experienced and helpful, even though we ran into issues during the holiday peak (understandable) but things were resolved quickly. Looking forward to improving our integration with floship as we grow!

Our operations experienced a delay in fulfilment due to an internal warehouse transfer taking longer than expected at Floship. The issue was rapidly addressed and we received a daily follow-up on the matter. Their team also made sure to upgrade, free-of-charge, the affected orders to an express shipping solutions.

I've worked with Floship team for one of our e-commerce brands fulfillment set-up and it's been amazing. They've supported us truly well. They are trustworthy, reliable, and fast in communication. Highly recommended than any other fulfillment services.

Floship was the first fulfillment company I had the chance to work with, and so far, the experience is absolutely positive. They handle the occurring difficulties transparently and professionally and keep us informed about every step of the process.

Zero Communication, just delaying and more delaying. My package is now in the EU for over 15 days without progress. Was nearly a month stuck in Hongkong.
Yeah, I'm also waiting for my OpenCV AI Kit.
At least an explanation would be nice. Yeah, there are problems at the moment but other packages arriving nearly without problems.

Edit: I am aware of the current situation. The Problem is you are the shipping service provider, so OpenCV AI cant help in this situation because they have commissioned you. I do not live in GB so this shouldn't be that complicated. For reference, I received now another package from OpenCV AI (send with Hong Kong Post) in 10 days.
I've been waiting for my package since 46 days now.
I am open to explanations.

Edit 2021-03-18: Thanks for the explanation and i acknowledge that you will now deal with the lack of communication in the aftermath.

I've run an e-Commerce business and we have been through a terrible fulfillment experience with our previous fulfillment partner.
Therefore we're extra careful when choosing our next partner.
After a long and detailed research, we choose Floship, and they gave us all the support to ground our decision.

In these 9 months working with them, we're extremely satisfied by the level of customer service and shipping efficiency they provided us.

Fulfillment managing is a crucial part of e-commerce businesses and with Floship, I have the time and confidence and time to focus on other aspects of our growth.
Thank you, Steve, Martina, and Lana for the partnership.
I highly recommend them.

I am very happy working with floship. Even tho I am new to the process of working with fulfillment centers and international shipping I was guided very professional through the whole process and it worked out fine. There were some problems but we have been able to fix them and the floship team around Lisa and Romain always tried to solve upcoming questions and problems ASAP.

Thank you very much and I look forward to our next projects and launches! :)

We have been working with different logistic partners for more than 5 years (in Europe, China and Hong Kong).
The choice of the 3PL is vital and Floship provides for our business a great solution.

We would especially outline the following points :
• Set up and integration with our CMS (shopify) were very simple.
• The portail is easy to use (I agree with the previous review concerning the billing section !)
• Possibility to use different warehouses which gives flexibility
• Inventory management is very clear
• Choice of carriers is far better compared to what we used to get with other solutions.
Moreover, the team and the assigned account manager are very professional and responsive.

UPDATE 01/19: After 5 months using Floship as my 3PL, I have realized that they are not the professional company that they seem to be. The first three months with them were good but as soon as you start getting more order volume, they make a lot of mistakes while processing your orders. I've had customers receive incorrect SKUs, less products than what they ordered or even orders being billed to my account with Fedex when they weren't even shipped - at all. I've had to refund a massive amount of orders and I've had a lot of complaints and chargebacks from customers just because of this and it has impacted my business by quite a lot. The worst thing is that they won't assume any responsibility, they just tell you to wait while they are checking the issue but it never gets resolved. As said, a huge disappointment.

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I've worked with a lot of 3PL before (about 2 different companies) and none of them can even be compared to Floship. Its intuitive warehouse management system and its amazing customer support make my business back-end super easy to run so I can focus on the marketing and product design of my company. They have plenty of shipping alternatives that are pretty affordable and allow me to have a competitive advantage on the business of the same niche. They even implemented a process in their OMS just for my business, awesome!

I would only suggest a thing: redesign the billing interface so it can be clearer since sometimes I don't know how much I was charged for the week/month ect.

I definitely recommend for entrepreneurs who are looking for a reliable, responsible and affordable 3PL solution.

Been working with Floship for awhile and I love their service. Fast to fix problems, very responsive, dashboard is easy to follow and track volumes.

Great experience working with Floship. They have great service, and have personalized teams to assist you.

The Floship team has been incredibly supportive, especially during this COVID-19 logistic interruption. They are well informed and up to date with all the changes around the world and most importantly they are providing time-critical solutions for us and our customers! Thank you Lana and Piyush! You guys are the stars!

The team at Floship has gone to great extends to help with my project and my company. They ship out the product as soon as I place the order in the system. Also, their system tracks most of the orders to get to their final destination. Highly recommend them.

I highly recommend FloShip as they do an excellent job!

Excellent 3PL with outstanding service
I've used Floship for over 5 years for my ecommerce fulfillment and I can't speak highly enough. I also like the seamless integration with my Shopify store. Their support team is super responsive and helpful and very knowledgeable.

From the offset of our engagement with Floship their communication and understanding of our warehousing requirements were very strong. They offered a tailored solution along with excellent interfaces with our in house web platforms and systems to allow a smooth set up. Sometimes it is challenging dealing with overseas 3PL's due to language and time zone restrictions but Floship team spoke fluent English and were flexible to our operating hours which made the process a lot smoother.
I would highly recommend their services and in-house system

My project "The Legs Jacket" gathered 900+ orders and since my product was made in Romania, I decided to send the EU orders myself while shipping the rest (about 600) to Floship to ship world-wide. It was actually cheaper to ship everything from the EU to Hong Kong and further ship everything worldwide from there.

I fulfilled my EU orders personally and it was such a pain, I sent about 300 orders and it took me several days, filling all forms, etc. I don't recommend DYI if you don't have an automatic system for this!

Floship, on the other hand, has fulfilled all the 600 units in a single day, without making any mistake and were super professional in their approach. Their software makes everything so simple!

Fulfillment is that kind of thing that you don't want to worry about in your business if done right, while it can be a nightmare if done wrong, so approach this like marriage and pick your fulfillment company wisely!

We've been with Floship for almost 18 months now and in that time, they have been extremely helpful and had very minimal shipping errors reported by our own customers.

We have our own account manager, Rammel, who is BRILLIANT and assists us with even the most difficult of questions in the quickest turn around.

We did experience some issues with invoice charges, however Floship were quick to follow up any errors and happy to have higher up management get on a call to discuss further.

If you're looking for an easy 3PL solution, with great customer service, Floship is for you!

Floship has done a great job with fulfillment of our Kickstarter campaign, Their admin panel helped us track and manage our orders and customer service as always an email away.

Thanks Floship