Flowerssameday Reviews 

12,976
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers had a great experience with this company. Customers consistently praise the stunning flower arrangements, mentioning that fresh bouquets arrive quickly and look even better than expected. People also appreciate the exceptionally helpful customer support and the detailed communication provided by the team right up until delivery takes place. Some reviewers were not happy with unexpected delivery delays, explaining that their orders unfortunately arrived much later than originally promised. A few customers also mentioned serious concerns regarding flower quality, describing sparse arrangements with unopened green buds or wilted petals. Others felt let down when the delivered items did not match the vibrant photos shown on the website.

What people talk about most

Product

Consumers experience divided opinions regarding the product quality, with many expressing deep disappointment... See more

Delivery service

People report ambiguous experiences with delivery_service, reflecting a high level of disagreement among... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying significantly among... See more

Service

Clients share satisfaction on service, describing experiences as professional, efficient, and well-executed.... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a high level of disagreement... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Phoned my order through mid afternoon on 6th January. Details and requirements were taken down efficiently. Delivery promised for next day. Received receipt by email within seconds. Flowers deliv... See more

Company replied

Rated 5 out of 5 stars

I have now used FSD several times. What can I say? This company is second to none. From the ease of ordering (wherever in Great Britain that might be for delivery) to being kept informed every step... See more

Company replied

Rated 5 out of 5 stars

I live in Western Australia and I've ordered flowers for various occasions for my twin sister who lives in Suffolk UK. Each time they've arrived on schedule and my sister has been thrilled with them.... See more

Company replied

Rated 5 out of 5 stars

Delighted with this service. A very last-minute online purchase at 8am resulted in a beautiful bouquet being hand delivered only 5 hours later. My Aunt was thrilled. The flowers were lovely, and I fel... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Flower Same Day is an independent florist established for over 30 years, we are also a prominent member of Interflora. We deliver hand made bespoke flowers locally from our own shops and arrange flower deliveries throughout the United Kingdom and Northern Ireland through a network of like minded quality florists. We specialise in same day delivery and can usually deliver flowers to most areas for same day delivery if ordered before 3pm. Our service includes a no quibble guarantee to uplift and replace if not completely satisfied with you flowers. Our shops are open normal business hours but you can order on line 24/7 on our easy to use secure web site.


Contact info

4.1

Great

TrustScore 4 out of 5

13k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(12,976)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I came across this florist on line as I…

I came across this florist on line as I needed to order some flowers for my sister’s funeral.
I didn’t really know what kind of flowers I wanted but after talking to the lady on the phone who was extremely patient and understanding.
I just chose my sister’s favourite colours.
The flowers that were put together were beautiful I was very happy with them.

19 September 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

I was on the phone with my sister

I was on the phone with my sister, who didn't know I had ordered them, when they arrived. I could hear her delight at the vibrant, bright flowers ...exactly what I'd asked for. She came back to the phone and said how lovely the delivery man was, then opened the card saying it was from me.. What a lovely experience for both of us, at a very sad time in her life. Definitely recommend

20 September 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Will use again

Excellent customer interaction on phone. My friend received exactly what I asked for and was delighted with the quality and quantity of her flowers.

15 September 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

Terrible service all round

The box was thrown over our tall iron gates, which damaged the flowers — many of the heads were broken. I had ordered a strawberry base, but this wasn’t included. To be honest, the bouquet looked nothing like the advertised image and I would never have paid £49 for what I received. I contacted customer service multiple times (2 emails and 2 calls) before finally getting a reply. I requested a full refund, which was eventually processed, but overall a very disappointing experience. I would never use this company again or recommend them.

Regarding your reply - as mentioned this has now been refunded, you will have all my details and correspondence. Thanks

27 August 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello Paula.


I am very sorry to hear this, if you wish to discuss this further, please contact me at customerservice@flowerssameday.co.uk as I have no contact details for yourself, or order number.


Thank you.

Kind Regards

Katy

Rated 1 out of 5 stars

They don't deliver, despite website having the name of the village on their website

Tried to order online, to the Isle of Arran, Scotland. The website come up with "Brodick Flower Delivery', and the accompanying website map, shows the village. But they don't offer the service. They're not a florist, they're just farm out the business, but pretend that they are nationwide in the UK. They need their website to be less misleading

3 September 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello.


I am very sorry to hear this, if you wish to discuss this further, please contact me at customerservice@flowerssameday.co.uk as I have no contact details for yourself, or order number.


Thank you.

Kind Regards

Katy

Rated 5 out of 5 stars

Phoned yesterday from Fort William…

Phoned yesterday from Fort William north west Scotland. I ordered flowers for my friend. Beautiful flowers and fast delivery. Much appreciated Liz

2 September 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Exceptional flowers with Very Speedy delivery

Exceptional flowers. The Swiftness of delivery was amazing - from speaking with the office and placing the order, to the flowers being delivered was 45 minutes. I have been told that the delivery lady was lovely.
I live in Kent the flowers were delivered to Fife Scotland. Will certainly be using them again.

22 August 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 2 out of 5 stars

Order a bouquet at £39.99 for my…

Ordered a bouquet "Pretty Strawberry Gift Box" at £39.99 plus delivery for my daughter who has just given birth to a premature baby. Delivery was prompt but what a disappointment I got when I visited her the next day. Whilst their images are for inspiration this one failed to compare. Needless to say the company were not interested.

I would not order or recommend. The bouquet is over priced & quality is disappointing.

12 August 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello

Thank you for taking your time to leave us a review, as per our emails, I can confirm the flowers were fresh and made to the full value spent.

The item ordered is a florist choice, so it would not be exact to the picture.

Kind Regards

Katy

Rated 5 out of 5 stars

Grear service

Excellent display. Good quality. Will use this company again.

9 August 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Hello I ordered some flowers from…

Hello I ordered some flowers from Flowerssameday for my sister birthday & my sister said they are beautiful. So I will use them again

12 August 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Great company excellent communicators

Great communication even when making a query and flowers themselves were a delight to my sister on her 70th birthday.

6 August 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

Sent photo of delivery

Sent photo of delivery, but it was to the wrong address!

Tried calling several times but office closed despite saying open until 5pm!

No response to email

24 July 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello

I am very sorry to hear you are not happy, as per emails, the driver had sent the wrong delivery picture, I can confirm your order was delivered to the correct address, and the correct item was delivered.

Thank you

Kind Regards

Katy

Rated 5 out of 5 stars

Missed wedding anniversary

Basically I needed to get flowers to someone whose Wedding Anniversary it was, did it all on line, no stress, flowers arrived a few hours later,flowers much appreciated, excellent service

28 July 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Easy to order

Easy to order, beautiful flowers, delivered on time and in perfect condition.

29 July 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

Avoid this company completely

Avoid this company completely. I ordered bright vibrant flowers for a young girl and what was delivered was something I dont even think my great grandmother would have appreciated. They did ofcourse hide behind " These may vary" but these didnt vary they were nothing remotely like what I ordered. Attitude when I called to complain was very poor and reply in email was basically a vague message with a cut and paste of T&C'S. These flowers were expensive and you would expect to get what you ordered. Never again.

25 July 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


I am very sorry to hear you are not happy. I have no order number or surname to be able to locate your order to look into this. If you wish to email me, my email address is customerservice@flowerssameday.co.uk. I am happy to look into this for you.

Thank you.

Kind Regards

Katy
Flowers Same Day

Rated 1 out of 5 stars

Shameful and distressing…

If I could attach a photo of the flowers that were delivered for a funeral, I would be able to demonstrate the poor quality of what we paid over £60 for. They were wilted and dying, supposedly sent a few hours before the funeral. This company tell me that flowers will wilt on a hot day. Yet there was no problem with any of the other flowers from other providers at this funeral; they were all fresh and beautiful.
They also state that their florist ‘would not send flowers that were not fresh’. I am not a florist but I don’t believe that flowers could wither within 2 or 3 hours, even if the delivery van was overheated.

We bought in good faith. What was delivered was substandard to say the least and not fit for purpose. It was especially distressing and embarrassing as this was a funeral. It would have been better if we had sent no flowers at all. Other mourners commented and were shocked at how these flowers stood out from all the others.

The company’s response to us was defensive and dismissive.

Lots of positive reviews on here. Not sure how many are verified.

23 July 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello

I am very sorry to hear you are not happy, as per my emails I did advise, that the other items were fresh, as they were in an oasis base, the flowers had a water supply, you ordered an item out of water? We have pictures of the flowers leaving the florist, fresh and certainly made to the full value spent.

Thank you for taking the time to leave us feedback.

Kind Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

Excellent service under difficult circumstances

What a very accommodating and helpful company. Ordered flowers to be delivered. Unfortunately had to delay as recipient taken to hospital. Company delayed ordered then agreed to deliver several days later and to a different location 15 miles away for no extra charge. Thank you

24 July 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Very effecient

Very effecient, very friendly and professional. The boquet was made and delivered within an hour of ordering. I was kept informed of status of flowers. The recipient was very happy. Would definately use them again

22 July 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Great speedy service

I ordered flowers to be delivered to an elderly friend, as I was unable at the last minute to visit and deliver them myself. I rang and placed an order and within a couple of hours they were delivered. I was able to track the order, and was sent a confirmation photo of my friends husband accepting the flowers on their doorstep. Fantastic service I will defiantly use them again

21 July 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

So easy to order the flowers

So easy to order the flowers. I’m in Melbourne Australia & a quick call & the flowers were organised & sent same day. I was sent an image of the flowers on delivery & they were beautiful. Kind , courteous service, beautiful blooms. Ty kind regards Karen

21 July 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

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