Air Cairo Reviews 

They have a bug in the system: It shows my "Pet in the cabin" service as paid. The money were blocked on my card but it was released a week later. It is still showing as paid but I believe that when I come to the airport, my pet will be denied. I tried reaching them via e-mail res.rm(at)aircairo.com but they don't reply. There seems to be no way to resolve the situation. I'm not using the phone as it would cost more than the ticket.

They changed the flight departure time during the Eid holiday and claim they informed the tourist agency with the change but they didn’t make sure the agency knew of this change given that we’re on Eid vacation!!!!!!!!
Bottom line is , now I’m at the airport and have seen my flight take off after having the captain refused to take me on board even though the plane hadn’t have moved yet…..
Just careless and don’t take matters or people seriously!

Bad experience, check-in has to be done 2 hours before, 2 hours waiting at the airport, flights are normally delayed, it is not normal that in 2024 you cannot check in online and arrive 20 minutes early, I don't recommend it but if you go to Egypt on a flight you will have to use this company

Our experience with air cairo was vey unpleasant. It started bij the check in. The check in lady was unfriendly and didn't treat us right. We paid for places with extra legroom but didn't get it. In the airplane we show our paper with reservation, one stewardess want to help us. But another one reacted very angry. They were very unfriendly to eachother. We didn't get the places were we paid for and someone else get the places . In the 35 years we fly we never had such a bad experience.

Top Airline very friendly. Staff very professionell. Flight SM2932 from Hurghada to Hannover. Top Service. New Plane. Clean and Room for big people. Many thanks we will fly again.

Flight to Milan from Cairo delayed for over 2 hours, no communication, no one knows nothing. At check in, the staff gave me departure card in Arabic though I handed her 4 British passports. This area of check in has no aircon. Boarding card says gate 1, display says gate 2 and boarding took place from gate 8. Again, no staff was seen. Still waiting, no idea when we will board the flight. I wish I could give a 0 star.

Air Cairo:
Provides excellent service on board. The flight continued without incident, and every plane arrived on time and worked well. In addition, Air Cairo offers a warm welcome, although there are no meals, but the important thing is not to be late.
Far superior to a number of similar European companies.
Excellent meeting with Air Cairo.
Excellent flying experience with Air Cairo Airlines. Cairo Airport easily transports passengers in both directions. Great flight attendants, really took care of me and my boyfriend.

I've taken 2 flights Cairo-Luxor and way back.
On a total for both flights of 2 hours duration, they have been able to collect like 4 hours of delay.
On the 1st flight we've waited 1 hour on the plane because they were missing the documents for the flight.
Never happened in 30 years i regularly flight.
Never ever with the in my life.

My flight was delayed over 12 hours because of a technical fault with an Air Cairo plane. My girlfriend (who was ill at the time) and I were made to wait in Cologne airport overnight in the freezing cold in tshirts... (this is my worst travel experience to date). Air Cairo have refused to pay any compensation.

On the way out and the way back , The service was dreadful, one glass of water and 2 fouls dry snacks.
Cabin crew had some communication problems, not very friendly and not aware of flight time, I asked his what time we were landing and he told me , do you know the time we took off ?then you can calculate 5 h flight. We still have 3hours and a half to go (we actually had 2)
Costumer service? Hello?
On the way out I asked for a glass of water and the guy told me ,if I give you one I ll have to do the same with the rest of the passengers... customer service?hello?
They wer doing nothing but chatting and sleeping.(sorry to bother you one glass of water of 5 hours flight).
The curtains were closed during all the flight.
Delayed 1 hour and a half (they said 10 min).
Please guys go back to initial training.

Whole process of making a change to the purchased tickets was painful. Customer support is equal to none, either via email, phone call or facebook group. No reply from any of the sides. In the end we decided to cancel the purchased tickets and get a 50% refund (still questionable if that will even be returned). Choosing Air Cairo in the future is definitely not an option, left a bittersweet taste even before the whole trip.

the most bad company ,i ever fly
contact is not possible. no mail
only waths app. but they did not save the app
so they promise you a app back
but…it did not happen
so the second and third time they knows nothhing and you can start again.
on board you get free 1 cup water. pff
they donot have pricelist and i understand.
when you want a cup of tea than 4 euro
no alcohol on board.we had reserved and pay for chairs row 2
we get row 8 .when we want to go home we get row 30 .but paid for row 2. after a lot of discussing we get row 2
i understand that because row 2 is for personel
every body who works there get row 1 or 2
so never fly with that company

Take no egyptian pounds from the customer in the plane.
The crew is not kindly.

This is the worst airline ever. Very bad service. The flight i have booked was not available at the airport i had a booking number and confirmation. The check in lady told me to go away cause my name wasn’t on the passenger list. So I had to call many persons to get on this plane. After this horror they lost my bags and no body was responsible for this. So stay away from this airline. They even did not offer my pregnant wife water on the plane she asked for it; but the crew wasnt human !!!

Their agent at Sharm airport at check in was arrogant, had a poor customer service and attitude towards us. Only we found out because of his religious bias. He treated us poorly and didn’t check us in. He let another colleague do it. He has a very thick upper Egypt accent. He shouldn’t interact or work in the tourism industry at all. I would’ve filed a complaint if I can.

I have booked my first flights through the travel agency trip.com on July 9th and Egyptair changed my flight to July 10th and it was canceled because it did not suit us. Again, I rebooked plane tickets for us on supersaver.no and unfortunately, the Egypair flight number MS760 had already left us from Copenhagen to Cairo, and I was stranded at the airport with three children for over 6 hours. Again, I rebooked my flights after 6 hours and luckily it wasn't Egypair, we traveled to my final destination, and to be honest no more Egyptair.

Worst airline ever. Online check-in not working. Unbelievable small legroom on 4,5hrs flight. Only one glass of water. Lots of delays. Never again

I was "lucky" to fly with Air Cairo twice. And I hope there won't be nr.3. Uncomfortable plane that should be used for short flights only. Bad service on board. I ordered meals in advance for me and my dad. I was asked to pay for soft drinks at first, 'cos the rude crew member ment it was not included in our meal order and asked me to complain about it to the company. One hour later I was told, that we can get soft drinks for free, 'cos they include in our order anyway. There was impossible to get coffee or tea, 'cos they simply didn't have it this time. Nobody comes to assist you, when press assistant button (I observed this happening for passengers several times).

I made booking on 17 of April.
Till now after 48 hours no ticket issued.
I contact them by email they said that your booking isn't confirmed yet.
I asked them to refund my amount.
I am waiting their reply.

We have been writing since last 15 days regarding our cancellation

It would be really nice and professional from you end if we get a proper reply with refund of our amount
We are International Passengers from India and there was No fault of ours as Air Cairo cancelled its tickets a day before and put it after two weeks
We had immediately contacted your Air Cairo office in Cairo Airport and they assured us of a proper refund

We had suffered a lot both mentally and financially because of this sudden last minute change by Air Cairo and the least we expect is a proper closure by refunding our due amount as spoken with your Staff.

We have applied on portal as well and have still not got a single penny in return despite no fault of ours and we have been following up since last 15 days on this issue

Awaiting reply and refund on same