نسما للطيران Nesma Airlines Reviews 

One of the worst and unresposible air companies ever. Hate them and will never choose them again.
Better to use camels...

Over 3 hours delay, no online check-in and poor organisation

Our flight NE701 from Frankfurt to Hurghada on 1 October 2026 was significantly delayed.

The scheduled arrival time in Hurghada was 20:25 local time, but the aircraft door was not opened until around 23:25, resulting in an arrival delay of approximately 3 hours.

In addition, online check-in was not available, so we had to check in at the airport. We then had to wait for around two hours at the check-in counter, which made the whole experience even more frustrating.

My girlfriend and I were also seated separately, even though she had ear problems and needed my support during the flight. We were unable to reserve seats in advance.

What disappointed us most was the poor organisation and lack of clear communication throughout the journey. With such a long delay and such long waiting times, passengers should receive much better information and customer service.

We are of course glad that we arrived safely, but overall the experience was very disappointing.

Because of the delay, the lack of online check-in, the long wait at the counter and the poor organisation, I cannot recommend this airline.

Will give them zero reviw,
We flight from Hurghada to Katowice poland, everyone on board they damaged our laguges,we sent email with references numbers but they absolutely disgusting,they never replay back,I will advsie the CEO to change the business to kebab shop better,
Also remember they accept only cash on plan and when i paid in sterling they tried to scamming me 🤣🤣🤣

To be honest, we were stressed and anxious to fly with this airline after reading all the reviews here. We used this airlines on August 24, 2026 from Hurghada to Dusseldorf and besides a 1 hour delay, everything was more than fine for us. We were mentally prepared for the worst but the crew was very kind, we received a free bottle of water and there were plenty of snacks during our 5hr flight. No complaints at all! So if you fly with this airline, be prepared for some delay, but other than that it was all good!

"Our flight was heavily delayed, ruining our travel plans. When we filed a formal claim for compensation, Nesma Airlines completely ignored us or made up excuses. They refuse to pay what passengers are legally owed. Terrible customer service and zero accountability. Do not expect any help or refunds if something goes wrong. Avoid this airline!"

I rarely leave reviews like this, but our experience with Nesma Airlines was completely unacceptable from beginning to end\.

Our problems started with our flight from Cairo to Jeddah\. Our original flight was scheduled for **3:40 AM**, and we arrived at the Nesma check\-in counter at approximately **2:39 AM — around 61 minutes before departure**\. We were told the counter was already closed and that we could not board\.

We were then charged approximately **$240 USD to reschedule our tickets**\. We paid the amount because we needed to travel and assumed that would resolve the situation\.

It didn’t\.

We ended up spending approximately **7 HOURS at the airport** trying to get everything sorted out\. Even after paying $240, Nesma was having system problems and could not properly issue my brother’s boarding pass\. We were going back and forth trying to get someone to fix the issue, and **both of us almost missed the rescheduled flight as well because of their system\.**

We tried asking to speak to a manager or supervisor because nobody seemed able to resolve the problem\.

**We were literally told the manager/supervisor was sleeping\.**

Eventually we managed to travel to Saudi Arabia, but unbelievably, we experienced a **similar system problem AGAIN on the return journey\.**

This time my brother **ACTUALLY MISSED HIS FLIGHT because they could not issue his boarding pass due to what we were told was a system error\.**

This was especially serious because my brother had an onward flight to **Toronto** that he needed to catch\. On top of everything, he was suffering from **food poisoning** at the time\.

He ended up being **stuck at the airport in Saudi Arabia for more than 10 HOURS** while dealing with an issue that was not caused by him\.

No proper compensation\.

No hotel accommodation while waiting for them to resolve the issue\.

No refund for the flight he missed because of the system problem\.

And somehow, after ALL of this, **Nesma Airlines also lost my luggage\.**

So during ONE trip with this airline, we experienced:

- Refusal to check us in for our original flight
- Approximately **$240 USD charged to reschedule**
- Approximately **7 hours waiting at the airport**
- System problems issuing my brother’s boarding pass
- Almost missing our rescheduled flight because of those problems
- Being told a manager/supervisor was **sleeping** when we asked for help
- A similar system issue on the return journey
- My brother **actually missing his flight**
- His connecting travel to Toronto being put at risk
- My brother being stranded at the Saudi airport for **10\+ hours while suffering from food poisoning**
- No hotel accommodation while the issue was being resolved
- No proper compensation or refund for what happened
- **My luggage being lost**

One mistake can happen with any airline\. But this was not one mistake\. It was problem after problem after problem, across both directions of our trip\.

What makes it worse is the complete lack of accountability\. We paid additional money, lost hours at airports, nearly missed one flight, my brother actually missed another, his onward travel to Toronto was affected, and my luggage was lost\.

Passengers should not have to financially suffer because of an airline’s system problems\.

I strongly recommend thinking twice before booking with Nesma Airlines\. Based on our experience, their handling of system problems, customer service, baggage, and passenger support was completely unacceptable\.

We expect **Nesma Airlines to take responsibility, investigate what happened, refund the costs caused by their errors, and provide appropriate compensation\.**

**Absolutely unacceptable experience\.**

very unprofessional and aggressive ground staff and complicating the process with check in.

my cas was
1. I paidnonline for a seat in the frontand they put me in a seat in the back.
2. they let me move staff from bag to another to adjust only 1 kg, however my total.worght was 50% less that the allowance.
3. the flights dalyed from.more the 2 hr without letting the passengers know the reason or not even communicating an apologies.

Worst Airlines- I would give this Airlines not even one Star.

Flight was cancelled and postponed several days. Had to fly back to Europe on my own expense and no compensation was granted till now.

Very disappointed with Nile Air after the cancellation of flight NE21 from Luxor to Cairo on 6 March 2026, less than 24 hours before departure.

This last-minute cancellation caused us serious inconvenience during our trip. Because of it, we had to pay €380 for a private van to get to Cairo, and the journey took around 8 hours. As a result, we lost visits we had already booked in advance and wasted a big part of the very limited time we had there, since we only had 2 days in Cairo.

We are still waiting for a fair resolution, including a full refund and clarification regarding any compensation applicable in this situation.

Passengers:
Nuno Alexandre Pereira Sousa
Mariana Batalha Soares

We hope Nile Air takes responsibility for the disruption and treats its passengers with the respect they deserve.

#NileAir #FlightCancelled #TravelComplaint #PassengerRights #LuxorToCairo #Refund #TravelDisruption

My husband had a flight from Cairo to Italy, he is Egyptian with a Swiss residence visa, I was supposed to pick him up at the airport and go back to Switzerland with the car. Which is totally fine and among the regulations (Schengen agreements and all, the visa is valid to travel to Italy 100% no doubts we have done it many times). They didn't let him board because according to them the visa wasn't valid in Italy. Unhelpful staff, more unhelpful customer service by the phone, totally incompetent and they are not aware of any rule it seems. We tried with supervisors, they just said it was "company policy" (????) and they had no idea what to do but he could not board. Don't travel with them if you don't want to find yourself stuck somewhere

Edit: we asked for a refund but they can't do anything since for them it's like he was not there. They stole our money. (EgyptAir the next day let him board no issue so it wasn't our problem)

They changed scheduled flight on 6th March and timing. So I asked Booking.com to communicate that we should get a refund. And also unlikely that we will be able to make our trip. No response. I wrote to them - directly - on 6t March - using wecare email as they put on their website. No one bothered to respond. Very unlikely they even read those emails or try to care for their customer. We are unable to catch the new flight of 11th. Looks like $297 is gone

First time I book this airline flight was at 5.15 in screens was 2h late no explanation nothing.
After suposto departure at 7am at 7.30 started boarding and at 8.20 pilot come late.
No sorry no compensation nothing.

Shitiest flying experience ever. Horrible interior, delays, disorganised and it feels like a market not airline. Only good thing is the crew are patient enough

Nesma Airlines One of the Worst Airline Experiences the worst airlines in the world.
The ground staff at Cairo Airport were extremely rude, aggressive, and unprofessional. There was no respect, no manners, and no willingness to listen or explain. The behavior felt careless and arrogant, as if passengers’ rights and dignity meant nothing.
An airline that treats passengers this way does not deserve trust or recommendation. Management seriously needs to review staff training and behavior because this level of service belongs in a scrap yard, not the aviation industry.
❌ I strongly advise people: Do NOT use Nesma Airlines.

Cancelled our flight at 11pm. Phone lines and contact not open until 9am. All they would offer us is a flight 3 days later, even though could see other available flights online. Having an absolute nightmare getting a refund. Absolutely unhelpful customer serivce that deliberately makes everything difficult. Avoid at all costs.

Everything was perfect! Great service

This was by far the worst airline experience of my life, and I travel frequently around the world.

This was a Cairo–Aswan flight, originally scheduled to depart at 10:00 AM. We were first informed that the flight was delayed by one hour, which we accepted. However, the reality was very different — by 12:25 PM we were still waiting for the plane to take off, with no clear information or explanation.

The chaos started at check-in. There were only two counters serving all passengers, forcing us to stand in line for more than 30 minutes just to receive our boarding passes, all while being reassured that the delay would be minimal.

We then proceeded to the gate at the announced time, only to be left waiting in a hall for over an hour before being taken to the aircraft by bus. The situation became completely unacceptable when we were packed into an extremely overcrowded bus and then locked inside it because the aircraft was not ready.

The conditions were unsafe and inhumane. My wife was close to fainting, and to make matters worse, we were traveling with our young daughter, making the situation extremely stressful and difficult to endure. There was no assistance, no priority handling, and no concern shown by the staff.

Eventually, we were taken to the plane, where we continued waiting without knowing the actual departure time. There were no announcements, no updates, and no accountability.

When passengers tried to ask for information, the response was shocking: staff said they work from early morning and “don’t know anything” about the situation. This level of ignorance, lack of responsibility, and disregard for passengers — especially families with children — is unacceptable.

This experience reflects severe mismanagement, extremely poor communication, and zero customer service standards. I have traveled extensively across the world and have never experienced anything as bad as this.

I strongly do NOT recommend Nesma Airlines. Avoid it if you value your time, safety, and basic human respect.

What a bad company. Both flights delayed 3 hours and more. The don't give any information. Safetyinstruction short and useless. Children that sitting next to emergency exits during the flight. The second flight was overbooked and the choose people out of 45-50 people who can go with the fligt or not. One of the stewards in the second flight was more busy with flirt with a girl then helping another passenger. I don't fly ever again with nesma. Watch out i red that they wanna change their name. Guess why. New name will be 'Flyplus'.