flybreeze.com Reviews 

Horrible experience, don't use this airline. Very late delay, no screens anywhere on the airplane, wifi is very slow if it even works. Horrible experience!!

I can’t give this flight a good 5 star review at all. More like a 0 out of 5. As I thought they’d be more than helpful to me and understanding. As I called to talk to them and I get a message and recording and text. In some case I can understand if not able to get to someone right away, but a number to call if need help no way. As that is a joke. As I had plans to go see my grandfather in Mississippi and be at Mississippi. I was told around the same time that the family was coming from Mississippi of course that fell through as my aunt got sick. As I told kiwi that I purchased through as they too are an awful deal. Breeze was a headache to me as I explained everything to them they didn’t care. As I can’t understand how a company can’t give you a full refund as that makes things go a lot easier. They should change their name to Headaches service. As they said to me as signing a contract for no refund as that is a joke. As I tried to get a refund as with my PayPal I purchased from and my bank which they ended up closing my case which makes no sense. As this flight I can say that I will not trust them and do service with them again. Hopefully they will reconsider their customer needs and be more helpful to them. I can say don’t trust Breeze unless you want a big headache and stress from them as that is the only thing they will ever give you.

I registered as a customer because I have never flown Breeze before. I selected my flights, noticed that the first class seats were a bargain. 2 seats were priced at 41 dollars additional and a third was 29 dollars. YAY i was thinking. I upgraded, went about all the additional business of completing the necessary stuff before checking out. Breeze has a 15 minute expiration on your cart, that 15 minutes is supposed to hold your price. Well, when i went to pay the payment portal was all glitchy, tried multiple times and it failed. SO, i had to start over, and this time because the prior process has locked in those seats, the website didnt have them available. So i just reserve standard seats. I check a little later and those same 3 seats were once again available but for $105 and $96. So, I open a support ticket attempting to get them to honor my earlier price. I even have picture proof of the earlier price. They refused to honor the price even though it was their system's fault. They were completely unaccommodating and their customer service levels suck. They were more worried the 190 dollar difference than making sure they guaranteed a first time customer would come back a second time. DO NOT FLY Breeze Airways, let's make sure they go out of business just like Spirit and all the other lousy airlines with lousy customer service who only care about making a buck instead of a happy customer. Common sense: Happy Customer usually means returning customer which usually means repeated monies coming into the business.

Bad airline

I flew from Vegas to Florida. I have flown numerous times over the years with numerous different airlines. This was the first time I had flown with Breeze and this will also be the last time. Their flight attendants were the rudest people I have ever come across, and for no good reason at all. I have never seen a more miserable staff and it doesn't give this airline a very good look.

Delayed flight that was texted 25 minutes prior to when I had to arrive at the airport, and then delayed another 30 minutes via text and another 30 minutes without any notification at all! Including not even on the speakers at the airport. Not one person got o the intercom to speak to us. Purchased an ascent ticket and everyone was boarded at the same time! Crazy chaos! The workers at the airport are VERY inefficient! So so so slow.

We got a flight with Breeze Airways and was left stranded at the airport with no ride or no where to go. They left us completely stranded in a state we have never been to. Would 100% not recommend. The initial flight plan was to leave at noon be at Norfolk for around 3 or so then be back home after that. But then the plane was grounded and then their was a massive delay and now here we are in a city far way and no where to go. Again would definitely not recommend breeze airlines. And while being on the plane we where only given water 1 time and a light snack and we had to pay for after 12 hours of waiting

We were very pleased with the promptness & efficiency of Breeze. However, we were not at all pleased that we had to pay $200 for our carry on bags, even though the website claims that one personal bag & one carry on bag are permitted & free, without having to check any bags. That is quite a lot that we did not intend to pay. In the Ogdensburg, NY airport, the staff spoke SO quickly that any directions or instructions they gave over the PA was not at all clear. most staff were polite & friendly, but most simply just did their job without interacting with the public. The flight itself was long, but mostly comfortable, since there is little room. It was smooth & we arrived ahead of schedule, which was very nice.

Okay I booked a flight but for the wrong date so I canceled it and booked again for the right day they refunded my money so I thought but when I looked close they made a fake invoice statement stated that they refunded it,it was actually a guest account with email they created and card ending in 8017 that's not my email and I don't have a card number ending in that I would never fly with them again just be aware it's cheap but they will keep

I wasn't familiar with Breeze Airways, this was my first time & it was very joyful to fly with them. Everything went smoothly, the seats are comfortable and the staff were friendly. I will most definitely fly with them for my next trip.

Nicole J from booking hangs up on me when I’m trying to make a
Reservation I call back and finally get ahold of her and asked her why she hung up she said it’s there system. I asked why didn’t you call back she said she went on break I’ll take Delta .

Breeze is the worst airline that a person can fly on. looking at the cost, you think it will be beneficial for quick flight, but NEVER choose Breeze no matter what. My flight was delayed every hour for about 6 hours the day before my sons birthday. We paid for a vacation package at universal and due to the delays we found out at 9pm that night that the flight would be moved to 1pm the next day, which would have ruined our plans. We had to drive 8 hours from Gulfport to make it to Orlando the next day for our son’s birthday. Breeze chat box was the worst and wouldn’t let us cancel our returning flight even though it was their fault we had to drive so last minute and late at night and early morning. I asked for reimbursement, submitted the form, and was denied because they said it was out of their control. This airline is all about money, doesn’t have a direct person to speak to, and jacked us out of our hard earned money.

Delayed my flight by 2hr 45m making me miss a family emergency then cited my flight wasnt delayed by 3 hours so no refund could be issued... what a play on rules there.

I will never fly with Breeze AGAIN! I get to the airport 2 hours prior, as suggested. They have delayed my flight twice now within an hour span. My original flight was suppose to be 4:42pm, changed to 7:00pm, now it's 8:00pm, with zero compensation. I have never experienced such a horrible experience with any other airline. Their excuse for the delay was to complete a "maintenance check". That should trigger some sort of compensation. It's not as if severe weather caused the delays, which would be understandable, but maintenance check? Thats an issue with the airline not me or Mother Nature. Here is to never flying with this third rate airline and hopes that they go out of business like Spirit did!

Customer support is atrocious. The fact that this airline does not have a phone number to call for support is one thing but then to have customers waiting 5-20 minutes between each text message is baffling. If your only means of communication is text messaging then make it so we get responses QUICKLY and efficiently.

On September 11 at approximately 1:27 PM, my wife and I approached Breeze Gate 16 at SNA to ask if we could move from our 5 PM flight to Provo to the earlier flight.

The gate attendant, Darren, told us, “No, it’s already closed,” in a very short and dismissive tone. When I asked if the flight was full, he responded, “No, but that doesn’t matter. It’s already closed.”

I asked when the flight normally closes and he said 45 minutes before departure. We were approximately 42 minutes before departure, so I completely understand that we were three minutes past the cutoff. My complaint is not that Darren wouldn’t put us on the flight. If that is Breeze policy, that’s fine.

The problem was his attitude and the way he spoke to us. When I asked if there was anyone he could check with, he abruptly said, “No!”

I then pointed to the kiosk and asked about a 3:16 PM flight. Darren responded sarcastically, “That’s Allegiant. Would you like to book a flight with Allegiant?”

That comment was completely unnecessary. I even told him at the time, “Wow, that was pretty sarcastic,” and asked for his name.

We’ve generally had good experiences with Breeze, which made this interaction particularly disappointing. We weren’t asking Darren to break a rule—we were asking reasonable questions about our travel options. He could have given us exactly the same answers professionally and courteously.

Breeze should expect better customer service from an employee representing the airline at the gate.

My daughter was flying from PA to FL to visit me. She got to the airport 30 minutes before the boarding time and the gates were closed. They boarded early and left early without any notice. She called me upset because they paged her and she told them she was at the airport almost there and they said " you have 8 minutes ". She ran to the gate to end up being left behind. They knew she was coming but didn't care and left without her! SAD! The people at the gate were very rude and unhelpful. I will never use this airline again!! They do not care about the customer they only care about your money!!!!

Molly and Iman are amazing!! Molly saved the day and got my girlfriend and her dad their licenses that were left yesterday at the guest services! Molly wasn’t even the one who had anything to do with it but she was the problem solver and fixed a catastrophic issue from happening where they both had no licenses! Molly is amazing!!

My husband and I usually fly Breeze and have never had the experience we had with Terria Stephen checking us in at the Syracuse airport. We have flown with our now 19-month-old at least 3x, and not one airport or agent told us to make sure we had some form of documentation or asked for it when flying with her as a lap child. Terria was so kind and informative, letting us know the proper protocol. Beyond this, she was helpful checking in our bags and gave us a pleasant experience at the Syracuse airport. Thank you, Terria!

My flight with Breeze from LA to RI was wonderful. Melissa was an outstanding flight attendant who truly made my trip special. I highly recommend this airline.