flybreeze.com Reviews 

Breeze Airways is hands down the worst airline I've ever had the misfortune of flying with—avoid Breeze Airways at all costs if you value your time, money, or sanity. From the moment I booked my ticket on Breeze Airways, it was a nightmare of hidden fees, deceptive pricing, and outright Breeze Airways scams that left me feeling ripped off. Their so-called "affordable" fares are nothing but bait-and-switch tactics; once you add in the Breeze Airways baggage fees and seat selection charges, it's more expensive than major carriers, and the service is abysmal.
The Breeze Airways customer service is nonexistent—rude representatives who couldn't care less about your issues, long hold times that lead nowhere, and no resolutions for Breeze Airways flight delays that ruined my entire trip. Their only customer service is a website page peoudly stating they have no one you can call, but only a # to text. Zero communication, no apologies, and Breeze Airways refused to compensate us despite promises on their website. The planes are cramped, outdated, and Breeze Airways maintenance seems questionable—seats that don't recline properly, dirty cabins, and a general sense of Breeze Airways unreliability that makes you wonder if they'll even get you to your destination safely.
Don't fall for the Breeze Airways hype; it's all marketing smoke and mirrors hiding a Breeze Airways disaster waiting to happen. I've flown budget airlines before, but Breeze Airways takes the cake for being the most incompetent, unprofessional, and Breeze Airways fraudulent operation out there. Save yourself the headache and never book with Breeze Airways—choose literally any other airline instead. Breeze Airways complaints are everywhere for a reason; this company deserves to go out of busines. s. Zero stars, and I mean it.I hope this business is non-existent with in the year.

I reported someone used my credit card to purchase a ticket on breeze. They verified my card and the person flying who purchased the ticket. They then informed me that I needed to contact the person who is on the ticket to get my money back. Are you freaking kidding me and this was all communicated via text to breeze. I have never flown breeze and I strongly suggest you run far as you can from this airline. I contacted my CC company also and CC took immediate action. Breeze took no action and let person fly.

If I could give zero stars I would. I was never able to speak to a human and policies are unethical

Round trip flight severely delayed both coming and going. The worst was the sheer lack of communications. On the return flight, radio silence when waiting for 2 hours at the gate, then all passengers boarded and sat on the plane with the jet bridge up (15 minutes), pushed away from the gate and sat on the tarmac (45 minutes), got to the first stop and sat on the tarmac again for 40 minutes as no gate was available. Then at 1 a.m. Breeze pushed out the worst email, poorly formatted, ungrammatical, and barely coherent. I talked to other passengers who said they've flown this airline before and there are ALWAYS delays. I only purchased a round-trip ticket because it was direct.

Yes, all airlines have delays some time or another, but Breeze's total absence of professionalism makes me doubt their competency to operate a plane. If they are incapable or unwilling to make announcements in the event of delays, would they be able to figure out how to notify passengers in the event of an emergency??? Next time, I'll fly a real airline, even if I do have to make a layover. The time expended would still be shorter than attempting to fly on Breeze, which is so NOT a Breeze.

If I could give zero stars, I would. Breeze Airways completely failed us this morning. My stepmother showed up to the Charleston airport 30 minutes before her domestic flight, only to find no one at the Breeze counter to assist her with check-in or baggage drop. We were stunned. Every other airline has a human being available at their counter — but not Breeze.

Even worse, there’s no way to speak with a live person—everything is done through an impersonal texting system. When I asked to speak with a manager, I was told I was already speaking to one — via text. Completely unacceptable.

They claimed she missed the 45-minute check-in window, but she was there 30 minutes before departure and no one was available to help her. So basically, if you don’t arrive exactly when they want (or earlier), you’re out of luck — even if you’re standing there with no staff in sight.

This wasn’t just any flight — it was my stepmother’s birthday, and she had driven over an hour to the airport. She hadn’t seen us in over two years, and this was supposed to be a joyful reunion. We had booked her flight last minute because she originally planned to drive the full distance herself, but it was too much for her to do alone. So we bought her a ticket — only to have her stranded at the airport with no help, no options, and no accountability from Breeze.

They refused to rebook, refund, or take any responsibility — instead, they blamed us for not arriving two hours early (on a domestic flight!) even though their counter wasn’t staffed and they provided no warning or flexibility.

This was a devastating experience for our family. Breeze doesn’t deserve your business. Never flying with them again, and I’ll be sharing this story everywhere I can so others don’t go through the same nightmare

Breeze has some VG prices and some OK upgrades, but EVERY time (6 different times and 4 different airports), the ARRIVAL has always been delayed. Breeze is pretty good at departing a gate, but every time we have tried to land in JAX or LAX or Norfolk, VA or Portland, ME the assigned gate has NOT been ready to receive us! Every damn time!! Tonight we landed in JAX coming from LAX and we actually touched down about 8 minutes early.......but our gate already had a plane at it, so we were told to wait on the taxi-way. Then the plane that was at OUR gate had a mechanical issue, so we were told we would be "routed" to another gate. That never happened, as 50 minutes later, we were able to pull up to the original gate assigned to us. 50 minutes of just waiting on the damn tarmac. It also happened BOTH times we flew Breeze into LAX. It happened when we flew from JAX to Portland, ME.......and then damn if it didn't happen again when we returned to JAX. Really Breeze???? You keep passengers waiting 50 minutes (on this latest flight), and EVERY other time we have flown on Breeze? We like the pricing and the upgrades, but you have GOT TO correct this arrival gate crap!!!!

I can’t begin to delineate the negative experiences I’ve had with Breeze. Their app is deceptively designed—unless you can solve their secret puzzle on each page, you won’t be able to continue without an upcharge. If you need customer service for a left item, forget it. They won’t respond. They’ll delay your flight for hours then cancel it because they double-booked the plane. They’ll charge you more than Delta for rock-hard seats, inferior service and far far more problems. But profits? Through the roof. I hope they can sleep at night…but of course they can because their mansion is so big.

Reserved a flight on line and received confirmation number. Showed up to check in a.. nd they failed tohonor it forcing me to buy another ticket at three times the price. Contested it and they denied relief

Scam-like practices with no option to speak to an agent over the phone. Phishy text message responses. The owner and CEO uses the scammy method of operating at small airports where locals have no better option and takes advantage of them. Made a mistake to book once and will be last (large family, so loss for them). Advise to think twice before booking to make sure it is what you expect.

DO NOT FLY WORH THIS AIRLINE. The worst customer service I've ever experienced. Both my luggage were completely ruined on our return flight. There was no kiosk or representatives at the airport, we got in at 11pm. I FINALLY got a representative the next day who proceeded to tell me I had to inform them within 1 hour of receiving my damaged luggage. That wasn't possible as I mentioned there was no representative or kiosk at the airport we arrived in. The representative was also extremely rude and they stopped texting back with me as I was explaining my issue. This airline is a joke.

Breeze Airways = Bozo Airways.

I now know why David Neeleman got fired from JetBlue.

Traveling from Florida to NYC area for medical appointment. Flight is delayed multiple times. Note to management: stop lying to your customers. They are your life blood. I am unable to contact customer support or even book a second flight.

I would give a negative star for this review if I could. There is only a text or email way to get answers and all you get are A.I. generic responses. No help at all. When you go online to check in, there are added fees and increased bag fees from what was posted while booking. I will never fly this airline again. It is corrupt more than I can describe.

Breeze Airways could be a game-changer. They’ve got modern, clean, efficient planes with comfortable seats and better-than-average snacks and drinks. But instead of setting themselves apart, they’ve chosen to torpedo their own reputation with abysmal customer service that makes even Spirit and Frontier look generous.

When you book a flight on Breeze, you’re rolling the dice and praying for a smooth trip. Because if something—anything—goes wrong, you’re stuck. No refunds. No meaningful compensation. No accountability. You might get a few expendable miles as a pity offering, but don’t expect a real resolution.

Customer service? Don’t make me laugh. There’s no phone support, just a painfully slow text-based system that feels designed to wear you down until you give up. Have a legitimate complaint? Good luck. Breeze isn’t listening.

It’s baffling. With just a shred of decent customer service, Breeze could leapfrog not just budget airlines but many major carriers, too. Instead, they’re sprinting in the wrong direction, dead set on proving that yes, things can get worse.

If only…

They are supposed to accept checked bags for flights up until 45 minutes before departure. I got there 1.5 hours early, waited in line for 30 minutes for them to tell me that they stopped accepting bags and that I wouldn’t be able to check my bag. I still had an HOUR until my flight left. This caused me to miss my flight because I can’t just leave my bag at the airport. And the employee was fully yelling at me while I was trying to be calm and respectful and just ask why they stopped accepting bags 15 minutes early. They then proceeded to take off early, and there were multiple other people in line that missed that flight so I’m pretty sure they overbooked and closed the ticket counter early so they wouldn’t have to compensate people. The worst experience I’ve ever had with an airline, they looked understaffed which sucks but that is not an excuse to just disregard the rules.

On September 19, I booked a round-trip reservation with Breeze Airways for my wife and me for a business trip to Newburgh, New York. Our outbound flight (MX844) was scheduled for 4:00 PM, with an arrival time of 7:10 PM, and we planned to return on October 27 on flight MX845. I chose Breeze for the affordable fares and convenient routing into Newburgh.

However, just before departure, I received a notification that our flight would be delayed until 10:00 PM, meaning we’d arrive at 1:00 AM. This was a significant problem, as there were no transportation options upon arrival, and it was essential for us to reach Newburgh at the originally planned time. Ultimately, we had to book a last-minute flight with another airline into Newark, which is two hours from our destination, costing us $823.90. On top of that, we had to rent a car for another $221.75 to complete our trip.

In total, this delay cost us $1,045.65 in unplanned expenses. I reached out to Breeze Airways' customer support to request reimbursement, but this experience has left me extremely disappointed. What should have been a simple travel plan turned into an expensive and frustrating ordeal.

Additionally, I discovered that even after flight MX844 was canceled, Breeze’s website continued to sell seats for that same flight. I believe this is fraudulent behavior, and I have documentation to prove it. This lack of transparency and accountability has eroded my trust in Breeze Airways.

Based on the unreliability and costly inconvenience we endured, I would not recommend this airline.

I was looking for a long distance direct flight since Delta no longer offered it to my destination. I came across Breeze and did my due-dilignece and read all the reviews. Most of the bad revews were about specific issues on a particular flight. I've flown a lot over the last 50 years and know nothing is perfect so I gave them a chance. I especially liked the Breeze Ascent seat option—basic business class with no thrills and at half the price. My flights went well, no issues either way, a clean plane with clean restrooms, and friendly agents. My only recommendations would be for more ground agents to assist baggage. Maybe I was lucky, not sure.

lost points. i should have points from my canceled flight.

They don't have customer service that you can call and I reached out via FB chat and Text as they requested and the bots had me speaking in circles just for me to get left on read and no support was provided regarding my refund request when my flight got canceled due to the hurricane. Poor service and I don't see this airline being around long.

They nickel and dime you for everything. We upgraded to the best package on the way to our destination. On the way back we had the "Nicer" package which includes internet. On our way to the destination we just logged in and had internet.

On the way back it was charging $8.00.

OK, fine so there wasn't internet. The reason for my complaint is that Breeze's customer service is horrible. Told that even though I paid for a package that included internet they are not required to provide it. That was their apology.

So, I bought a package that includes internet and customer service says they don't have to provide it. Where I come from that's called false advertising.

They overbooked my flight and told our family of 4 with two young girls we were not getting on the plane. It seems illegal to accept my money months in advance just to take seats away when convenient for them. The staff showed absolutely no concern that their next available flight was in two days. It was a clear "not my problem" response. They actually seemed to blame the 14 customers booted from the plane and then called the police on us. Fortunately, the police sided with the customer and they were also disgusted with the airline. They were late departing and returning.