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FlyNYON Reviews 

457
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and pilots for their professionalism, friendliness, and ability to ensure a safe and enjoyable experience. Many highlight the breathtaking views and the unforgettable nature of the flight, often recommending this amazing and unique adventure for its smooth organization. However, some customers were dissatisfied with the pricing, finding it expensive, especially with additional fees. Others noted the remote location required extra travel time, and some reviewers were not happy with seating arrangements, feeling squeezed or unable to fully enjoy the views. A small number also reported encountering unfriendly or unpersonal staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, professionalism, and... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers calling it amazing,... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the organization,... See more

Location

Clients share ambiguous opinions on location, with many reviewers describing the experience as amazing and... See more

Price

People report negative experiences with price, often finding it expensive with hidden or unclear additional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say the flight itself was very phenomenal and the pilot was super nice, she was very warm and welcoming. However, it was my birthday and I didn’t feel the welcome and just overall hospitality... See more

Company replied

Rated 4 out of 5 stars

Overall great experience and fantastic views! I'd happily do it again and can recommend the 30min option to have sufficient time to take it all in. One star subtracted as - location is quite remo... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with FlyNYON. From the moment we arrived, everything felt well organized and professional. The staff was friendly and made us feel comfortable right away. The helicopt... See more

Company replied

Rated 5 out of 5 stars

Everything was absolutely amazing! The entire staff was incredibly friendly, welcoming, and fun. A special thank you to our pilot — unfortunately I don’t remember his name, but he was absolutely f... See more

Company replied


Company details

  1. Helicopter tour agency
  2. Flights search site

Written by the company

An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

457 reviews

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1-star

Asks customers to review

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4.3

All reviews

(457)

410 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Great Tour, Disappointing Extra Charges

The helicopter tour itself was nice and the staff were professional. However, my experience before the flight was very disappointing. We paid around $900 for 2 adults and 2 children, and when we arrived, we were told that because we had not arrived 1 hour early, we had to either pay an additional $300 immediately or wait another 15 minutes and pay $500. We felt pressured into choosing the more expensive option because of our flight schedule. These extra charges were not clearly explained when we booked, and the situation felt unfair and very stressful, especially when traveling with children. While the tour was enjoyable, the way these additional fees were handled left a very negative impression.

1 June 2026
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Reply from FlyNYON

Hello,

We truly regret that the pre-flight experience caused such stress and confusion, especially with children present. We are reviewing our communication regarding additional fees to ensure clarity for all our guests. We ensure that all of our passengers have a great time. We will take your review in consideration for a better future visit.

All the best,

Rated 5 out of 5 stars

Pitot was funny

Pitot was funny. Although winds were a little high the professionalism of the pilot made it seem very calm.

31 May 2026
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Reply from FlyNYON

We are happy to hear that everything went well.

Rated 5 out of 5 stars

Everything was amazing! James was incredible

Everything was amazing!! We arrived 5 minutes late after getting stuck in traffic and from arriving everybody was so helpful.
We had James as our pilot and my daughter was his copilot. From start to finish we could not fault James, he was amazing with our adrenaline daughter. Even allowed her to turn off the plane and talked to her all the helicopter journey. James made the experience for her and we can’t thank him enough.
If you are thinking of booking, do it! You will not regret it

6 June 2026
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Reply from FlyNYON

We are so happy to hear you had such an amazing experience! It sounds like James made your daughter's day truly special, and we are incredibly proud of our team. Thank you for sharing your wonderful feedback.

Rated 4 out of 5 stars

Very cool experience but a bit…

Very cool experience but a bit expensive and hard to get to. A shuttle from nyc would help

30 May 2026
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Reply from FlyNYON

We appreciate your feedback on your experience. We are always looking for ways to improve accessibility.

Rated 5 out of 5 stars

A very nice experience

It was a very, very nice experience for us. The weather was not very ideal, but the flight was completed without any problems. Before the flight, all the people were nice and helpful. I don’t remember his name, but the man who prepped us with the security gear before the flight was the best. And the views… It was worth it. We were thinking about this as a once in a lifetime experience, but now we think we’d do it again.

28 May 2026
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Reply from FlyNYON

We're so glad you had such a wonderful experience despite the weather! It's fantastic to hear our team was helpful and the views were worth it. We appreciate your kind words and hope to welcome you back for another flight!

Rated 5 out of 5 stars

good experience

good experience! wonderful view

30 May 2026
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Reply from FlyNYON

We're so glad you enjoyed the view! We appreciate your kind words.

Rated 5 out of 5 stars

Unforgettable Helicopter Flight Over Manhattan

A helicopter flight over Manhattan was an unforgettable experience. The views were absolutely amazing, especially seeing the skyline, Central Park, the Statue of Liberty, and all the famous buildings from above. Everything was well organized, the staff were friendly, and the flight felt safe and exciting at the same time.

It is definitely one of the best things to do in New York. I highly recommend it!

6 June 2026
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Reply from FlyNYON

We are so glad you had such an amazing and unforgettable helicopter flight over Manhattan! Seeing the iconic landmarks from above truly is a special experience. We appreciate your kind words about our organization, staff, and the safe, exciting flight. Thank you for your wonderful recommendation!

Rated 5 out of 5 stars

The pilots were amazing and

The pilots were amazing and
very respectful. My flight experience was absolutely wonderful, and I really enjoyed it. The entire staff is very polite, and their attitude is fantastic. Overall, the service and everything about the experience were excellent

3 June 2026
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Reply from FlyNYON

We definitely take pride in our pilots, they are the best.

Rated 5 out of 5 stars

Everything was amazing starting the…

Everything was amazing starting the time we arrived until the end great staff great time there.

5 June 2026
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Reply from FlyNYON

We are so glad you enjoyed your time with us! We appreciate your kind words about our staff.

Rated 3 out of 5 stars

Not what I expected

Location is pretty far out and a bit sketchy. Staff super unfriendly and arrogant. Besides the safety instructions, no clear communication on what to expect next. You get taken out to the platform and back, that’s about it. Nobody offered to take a picture to make this experience memorable. All in all super expensive but mediocre experience. Adding taxi cost to NJ and back, plus the additional fees, we probably would have been better off just selecting one of the Manahattan operators who didn’t have the flashy Insta videos.

23 April 2026
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Reply from FlyNYON

We appreciate you sharing your feedback regarding your recent experience. We are truly sorry to hear that the location, staff interaction, and overall experience did not meet your expectations. We understand your concerns about the value and the lack of memorable moments, and we are reviewing our procedures to ensure clearer communication and a more engaging experience for all our guests.

Rated 5 out of 5 stars

Great experience

Everything was so smooth. The staff is very helpful and the whole thing is very well organized. We got the 30’ package even if we originally booked the 16’ flight, but got a great price on the spot. My travel companion was affraid of flying but the crew did a great job at encouraging him. Our pilot was Robert, he did a great job! The overall experience was great and the 30’ flight is worth every cent. It feels the shorter flight would be too short.

4 June 2026
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Reply from FlyNYON

We are so glad that the experience was great for you. Please come back soon with friends or family!

Rated 5 out of 5 stars

It was amazing

It was amazing, the best part was the tilted turn and hanging legs outside.

29 May 2026
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Reply from FlyNYON

That's amazing to hear, please come back soon!

Rated 1 out of 5 stars

The person who did the check in was…

The person who did the check in was horrible , he acted like he was doing us a favor , I can’t remember his name.
Also you ask us to be 1 hour and 15 our turn was at 12 and we ended doing t the activity until 12:30 . So we waisted 2 hours waiting.
The pilot was extraordinary !!!

2 June 2026
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Reply from FlyNYON

Thank you for taking the time to share your feedback.
We're sorry to hear that your check-in experience did not meet expectations. Providing friendly and professional service is important to us, and we will share your comments with our team for review.
We also understand that waiting longer than anticipated can be frustrating. While we ask guests to arrive early to complete check-in, waivers, safety briefings, and accommodate operational factors, we certainly appreciate your patience and understand the impact additional wait time can have on your experience.
That said, we're delighted to hear that your pilot was extraordinary and that you enjoyed the flight itself. We'll be sure to pass along your kind words to the pilot.
Thank you again for your feedback and for flying with us.

Rated 2 out of 5 stars

Do not buy shoe guarantee

It was a good experience overall; however, we paid for the guaranteed window seat with our feet hanging outside, but we were assigned to a seat that only had a window and did not offer that experience.

This completely ruined our expectations of having the full experience we had paid for. What was even more disappointing was the company’s lack of concern regarding this issue and their claim that a closed window seat is considered the same as a “feet-out” seat.
To make matters worse, another couple who did not pay for the feet-out seat upgrade ended up having a much better experience than we did, even though we paid more for it.

Passenger weight was clearly not a valid reason for assigning us to this poor seat, as our body weights were very similar to theirs. Therefore, there was no apparent justification for placing us in a seat that did not provide the experience we specifically paid extra to receive.

1 June 2026
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Reply from FlyNYON

We appreciate you sharing your experience and feedback with us. We are truly sorry that your seating assignment did not meet your expectations, especially after paying for a specific experience. We understand your frustration regarding the discrepancy between what was promised and what was delivered, and the comparison with other passengers' experiences. We are reviewing your comments to ensure such situations are addressed appropriately in the future.

Rated 2 out of 5 stars

I was assigned a seat between two…

I was assigned a seat between two larger individuals and was squeezed in there like a sardine. I couldn't move my arm freely or use my phone to film the scenery. I feel that my experience was incomplete; I could barely see anything and couldn't stretch out my legs. I had booked an 11:00 AM flight—I was at the airport by 9:30—but the flight itself didn't depart until after 12:00, which complicated my subsequent plans.

2 June 2026
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Reply from FlyNYON

We truly regret that your flight experience was uncomfortable and that the delay impacted your plans. We are reviewing your feedback regarding seating and the departure time to prevent similar issues.

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