I would say the flight itself was very phenomenal and the pilot was super nice, she was very warm and welcoming. However, it was my birthday and I didn’t feel the welcome and just overall hospitality... See more
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Review summary
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Overall great experience and fantastic views! I'd happily do it again and can recommend the 30min option to have sufficient time to take it all in. One star subtracted as - location is quite remo... See more
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I had an amazing experience with FlyNYON. From the moment we arrived, everything felt well organized and professional. The staff was friendly and made us feel comfortable right away. The helicopt... See more
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Everything was absolutely amazing! The entire staff was incredibly friendly, welcoming, and fun. A special thank you to our pilot — unfortunately I don’t remember his name, but he was absolutely f... See more
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Company details
Written by the company
An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.
Contact info
78 John Miller Way , 07032, Kearny, United States
- (855) 696-6247
- Info@flynyon.com
- www.flynyon.com
4.3
Excellent
452 reviews
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Piss Poor Customer Service
The flight experience itself was excellent, and once in the air, everything met or exceeded expectations. Unfortunately, the customer service surrounding our booking left a lot to be desired.
One member of our group was ultimately unable to fly due to weight restrictions. While I understand that weight and balance limitations are an important safety requirement, this was not clearly communicated during the booking process. We entered everyone's weights online in advance, yet no warning, disclaimer, or indication was provided that there could be an issue.
When we arrived, staff verified weights and then privately informed our friend that they would not be permitted to fly. While I appreciate the discretion with which that conversation was handled, the situation that followed was disappointing.
Our group consisted of only three people. Rather than offering an earlier flight, a voucher, a partial credit, or discussing any reasonable accommodation, we were essentially told that our options were to proceed without our friend or forfeit the entire booking cost. That placed us in a very difficult position.
What was most frustrating was not the policy itself, but the lack of effort to find a solution. As a result, our friend experienced an embarrassing situation and then had to sit and wait for several hours while the rest of us completed the experience.
I fully understand that businesses must operate within safety requirements and established policies. However, I believe better communication upfront and a willingness to offer some form of compromise or accommodation would have gone a long way toward creating a more positive customer experience.
Overall, the flight was great, but the handling of this situation significantly impacted our impression of the company.
23 May 2026
Reply from FlyNYON
Thank you for taking the time to share your feedback.
We are pleased to hear that you enjoyed the flight experience itself and that it met your expectations once airborne. At the same time, we are sorry for the circumstances surrounding your group's reservation and understand how disappointing the situation must have been for everyone involved.
As noted in our booking terms and conditions, all passengers are subject to final weight verification at check-in, and FAA weight and balance requirements must be strictly followed for safety reasons. Unfortunately, these determinations can only be finalized once all passengers are present and weighed.
We understand your concerns regarding communication and appreciate your feedback on how the process was handled. While our team must operate within strict safety and operational requirements, we recognize that this created a difficult situation for your group and especially for the passenger who was unable to fly.
As a gesture of goodwill and in recognition of the inconvenience experienced, we issued a partial refund following your visit.
We sincerely appreciate your understanding that safety must remain our highest priority, and we thank you for sharing your experience.
All the best,
perfect communication et great flight
30 May 2026
Reply from FlyNYON
Awesome to hear! Hope to see you again soon.
They charge us 75$ each because we came…
They charge us 75$ each because we came in a hour before . The lady at front desk was so rude said we are professional we respect time. Our flight was at 07:00 and the helicopter fly at 7:20 or more .
29 May 2026
Reply from FlyNYON
We appreciate you sharing your experience. We are concerned to hear about the charges and the interaction with our staff. We are reviewing this internally to prevent similar situations.
Amazing crew and organization.
29 May 2026
Reply from FlyNYON
We are so glad you enjoyed your experience with our crew and organization.
Reply from FlyNYON
We are so glad you enjoyed your experience! We hope to see you again soon.
Absolute scam
Absolute scam
even if you're late by a minute, they will charge you a $75 per person.
Also, the $99 price is misleading cause they add a 60% booking fee per seat and NOT per booking.
28 May 2026
Reply from FlyNYON
Hello,
Thank you for your feedback. Unfortunately, you checked in approximately 45 minutes after the scheduled time for your flight. We were still able to accommodate your departure, and we did not charge any late fees. Instead, we provided the option to upgrade to a longer duration. Additionally, your booking fees cover and include all fees associated with flying by helicopter. Thank you for choosing to fly with us, and we look forward to welcoming you back in the future.
All good
All good, this is the best experience you must do. Thank you for the team and our pilot Kacy.
27 May 2026
Reply from FlyNYON
We're so glad you had such a wonderful experience! We appreciate your kind words for our team.
Everything is good a nice fly with…
Everything is good a nice fly with FLYNYON
Beautiful experience I like fly
Thank you so much
27 May 2026
Reply from FlyNYON
We're so glad you enjoyed your flight with us! It's wonderful to hear you had a beautiful experience. Thank you for your kind words!
Amazing experience
Amazing experience! The views of NYC were incredible! The whole staff was so nice as well! The doors off flight is an experience you will never forget! 😁
26 May 2026
Unprompted review
Reply from FlyNYON
We're so happy you enjoyed your experience with us! We appreciate you sharing your memorable flight and kind words about our team.
My fist appointment was canceled for…
My fist appointment was canceled for Fly in; then assigned to us a day no convent for Us; we have problems to arrive and Flyin insisted that we have pay US$ 150 more.
27 May 2026
Reply from FlyNYON
We sincerely regret the inconvenience caused by your canceled appointment and the subsequent rescheduling arrangements, which did not meet your needs. At the time of the incident, the President of the United States was actively traveling through controlled airspace, and this operational circumstance created a highly fluid and time-sensitive environment. We are currently reviewing the events to identify how we can improve our processes and ensure a more reliable experience for our customers going forward.
Flying a helicopter over New York City…
Flying a helicopter over New York City was my dream. Thank you for helping me achieve it.
19 May 2026
Reply from FlyNYON
We are so glad we could help you achieve your dream. Thank you for sharing your wonderful experience!
walks you'll remember for a lifetime
These are the kind of walks you'll remember for a lifetime. Thanks to the whole team.
26 May 2026
Reply from FlyNYON
We are so glad to hear you enjoyed your experience with us! We appreciate your kind words.
The whole thing went super smooth!
The whole thing went super smooth! Very respectful and professional staff. Recommended!
18 May 2026
Reply from FlyNYON
We're so glad everything went smoothly for you! We appreciate your kind words and recommendation.
I got stuck in the middle seat of the…
I got stuck in the middle seat of the helicopter, even though I paid full price! Can't even enjoy the view, just squeezed between two window people, staring at the sky the whole time. They should totally charge less for the middle seat or just put four people in the helicopter. It's not worth ruining someone's once-in-a-lifetime experience for a few extra bucks. Seriously.
19 May 2026
Reply from FlyNYON
We appreciate you sharing your experience. We are truly sorry that your seating arrangement impacted your enjoyment of the helicopter tour. Your feedback about pricing and seating is valuable as we continuously work to improve our services.
Staff is really helpful and you will…
Staff is really helpful and you will got the best views must try it !
18 May 2026
Reply from FlyNYON
We are so glad to hear everything went smoothly. Hope to see you again soon.
Mixed Bag
The admin part left much to be desired, a lot of waiting and rescheduling but the pilot herself was good and knowledgeable.
17 May 2026
Reply from FlyNYON
Thank you for your feedback. We loved to hear that you liked the pilot.
I would say the flight itself was very…WONDERFUL AND BREATHTAKING!!!
I would say the flight itself was very phenomenal and the pilot was super nice, she was very warm and welcoming. However, it was my birthday and I didn’t feel the welcome and just overall hospitality for that, like atleast do a little special thing for people’s birthday even if it’s a cardboard birthday hat or something. I see someone didn’t like their seat and they got a free ride again right after. So I know they are capable of doing more.
17 May 2026
Reply from FlyNYON
Thank you for taking the time to share your experience with us.
First, we are very happy to hear that you enjoyed the flight itself and that your pilot helped make the experience memorable with her warmth and professionalism. We will be sure to pass along your kind comments to her.
At the same time, we are sorry to hear that your birthday experience did not feel as special or celebrated as you had hoped. We understand that occasions like birthdays carry extra meaning, and we certainly never want a guest to leave feeling overlooked during an important celebration.
While operational and accommodation decisions can vary depending on safety, availability, and specific circumstances on the day of flight, we do understand your perspective and appreciate your honest feedback regarding the overall hospitality and atmosphere you experienced.
Your comments have been shared with our team as we are always looking for ways to improve the guest experience and make special occasions feel more memorable.
Thank you again for celebrating your birthday with us, and we truly appreciate your feedback.
Bad customer service
Bad customer swrvice. They told me that air space is closed when i was in the taxi. Then when i canceled the taxi they messaged me that it is open and me to come. I got another taxi and double paid. Awful!!!!
23 May 2026
Reply from FlyNYON
Hello,
We are very sorry to hear about the confusion and frustration surrounding your experience and transportation arrangements.
At times, temporary airspace holds and restrictions can change very quickly and unexpectedly due to FAA and NYC air traffic conditions, which may result in sudden operational updates. We completely understand how frustrating this situation must have been, especially while already in transit.
Please reach out to parkerday@nyonair.com for further assistance regarding your experience, and we would be happy to review the situation further with you.
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