SAS Reviews 1,556

I'm frequent flyer since more than 25 years and what is interesting with Scandinavian Airlines is their unique abillity to disappoint me as customer.
A few examples:
1. Terrible IT system both when booking and receiving information Wrong messages sent out frequently.
2. Screaming kids i Business Class
3. Unproffessional personal providing mixed messages.
4. A Premium Economy that does not match other airlines (AirFrance, KLM, Lufthansa etc.)
5. Not even water served in economy class.
6. Very greedy with upgrades even if your Diamond, Gold member
7. Poor WiFi onboard. Very often out of order, which means that you cannot know if you can work or not.

Was booked on 3 leg journey from Dublin to Trondheim yesterday via Amsterdam and Copenhagen. First flight was Aer Lingus and other two were with SAS.
I couldn't check in online with SAS so therefore could not download boarding cards for connection flights.
There was no means whatsoever to contact them - they simply don't want to be bothered ! The chat bot is useless as per usual and the only way I got any response was by posting on Twitter X.
Even then ,all i got were requests (and likes??) from various SAS communities to DM them.
I eventually got a WhatsApp correspondence with a dud who suggest I apply for a refund!?!
I travelled to Amsterdam and just went to the departure gate for next flight .The lady there just swiped my password and....bing ...handed me the boarding cards !
Now....why the hell couldn't someone in SAS have told me this ?? I went to that gate more in hope and was fully expecting to be turned away .
I've flown over and back to Norway with SAS for years and I can tell you that their whole concept of "customer service" has evaporated!!

If you’re thinking of flying SAS… don’t. Just don’t.
I learned the hard way that their “customer service” is basically a wall you shout at while they quietly keep your money.

I booked a ticket and realized within hours that the return flight had ridiculous connections. SAS proudly advertises a “24-hour satisfaction guarantee”, but here’s the trap:

It magically doesn’t apply if you're traveling within 7 days.

Because of this tiny hidden disclaimer, SAS was ready to keep over €1,000 of my money. Their “solution”?

Refund only the taxes

Charge me €400 just to adjust the return flight

Or leave me stuck with a terrible itinerary

All I wanted was a simple, reasonable change, keep the outbound, fix the return, and instead I got a masterclass in how not to treat customers.

SAS had every opportunity to do the right thing, but chose the most profitable option instead of the human one.

Please avoid this airline at all cost.
There are plenty of carriers that actually help you when something goes wrong. SAS is not one of them.

2 out of 3 flights were delayed, both over 2 hours. Crew blamed technical problems. Captain bullied me in front of others to prevent costlier and longer delay. Finally the purser gave me some cold leftovers including ham, cheese, yoghurt and eggs knowing that I am a vegan and she didn't listen to my objections. I don't think that delayed flights and broken planes should have been my problem.

As others have said, pretty bad airlines, poor service, rude cabin crew and boarding staff, disorganised... I flew from LA to Manchester and back and both flights were similarly bad. Some staff don't have basic manners in interactions with customers. This airlines feels cheaper than some cheapest European companies and staff should be sent for training and learning from other airlines about customer care. I don't want to advertise here, but flying with some other decent airlines, compared to SAS, feels like moving from 1 star to 5 star hotel.

Lousy information, when (yet) another flight is delayed….

The worst trip in 30 years of flying! Some of the cabin crew were very arrogant, antisocial, and incompetent at resolving the problem. A 10-hour flight without a break because of a rude family of 3 children, ruder than their parents, seated in front of us.

If you are reading this review because you are wondering if it is still worth flying SAS, my answer is no. At least in economy, there is nothing setting them apart from low-cost carriers. It’s definitely not cheaper and in my case, the intransparent fare system and bureaucratic customer service made it “an experience”: I had to reschedule a return flight with SAS terms for my ticket stated I would have to pay the fare difference plus a rebooking fee. On flysas.com, flights were selling for 7599 DKK and it said rebooking fees would cost “from 650 DKK”. This was about twice what I had paid originally, so naively I expected a total cost (fare difference + fees) of around 4000 DKK. I couldn’t have been more wrong. To my amazement the agent I chatted with demanded over 9500 DKK: 8400 in “fare difference” and 1100 in rebooking fees. This, he explained, was because my ticket class was sold out. I would have to be “upgraded” to a higher ticket class. Repeatedly I tried to point out that a) it’s not an upgrade if I am still in economy and b) tickets on their website were selling 1000 DKK cheaper than the alleged “difference”. I was simply ignored as the agent followed through with their chat protocol.
In the help section, SAS mentions rebooking fees start “from 650 DKK”. It was impossible to look up on the SAS website or app that rebooking this particular connection would cost another 1100 DKK rebooking fee on top of the ridiculous “fare difference”. WhenI pointed this out to the agent he said I could simply have asked customer service at the time of booking my original ticket. I think he was being sincere. He also gave me an email address that to complain to. I tried to contact it but the automatic response informed me this address was no longer in use, instead I should file a claim on the SAS website. I tried to do that as soon as I as done with booking but any claims through their portal can only be made after the flight has been taken. From there it is another 2-4 weeks before getting a response.

Shockingly bad customer service. Multiple mistakes, calls that get disconnected, slow response time, issues are not resolved.

I flew from Aalborg to Lithuania and my baggage has been missing for 5 days with absolutely no updates. This is completely unacceptable. My suitcase contained essential items such as contact lenses, vitamins, clothing, underwear, and daily necessities, which has forced me to spend extra money and deal with unnecessary stress and health-related inconvenience.

What made the situation even worse was my call to customer support. The representative could barely communicate, seemed completely unprepared, and could not provide any information about my case. This level of service is extremely unprofessional and only increases frustration.

After nearly a week, I still have no idea where my luggage is or when I will receive it. I expect immediate answers and proper compensation according to EU passenger rights. Very disappointing experience — I would strongly advise others to be cautious when choosing this airline.

The worst airline I have ever flown with. SAS make Ryanair look good. I booked business class for London to Tromso return via Oslo. The flight from London to Oslo was OK but the food was the worst I have ever been served on an airline. Both the flights in Norway were appalling, Cramped seats and dreadful food. We could not use the Business class lounge in Oslo as it is before immigration. I will never use this company again.

Racist host didn't offer me tea or coffee while serving other passengers after asking him he gave me with rudely with out milk and sugar. No smile no respect even i said thanks

Why do you change my seat from 4D to 9D? I only see two guys taking that seat row. Not like a mom and baby. Kindly explain.
I put my backpack over my seat and later the stewardess pull it out and pushes it hard, several times to make it fit, into the filled compartment on the other side. I have glasses, laptop and tablet among other fragile things in my backpack. Especially the latter part is simply lack of respect for the customer.

Really bad experience my connection flight was shut early they failed to compensate me.

Flight itself was absolutely fine. However after one lost baggage and a cancellation, I had to stay an extra day in Norway. SAS promised me they would refund the extra costs. I have submitted my receipts and they have done everything possible to not pay. This includes, claiming the photos weren't submitted right - which is crap because you do it on their website and there's no other way of doing it. Then someone else claimed it wasn't done at all. I have since emailed with an official complaint which has also been ignored. I am now out of pocket by a couple of hundred pounds - that's it. I just want what I'm entitled to, returned to me. I have this evening checked my case and it's closed. If you don't have any cancellations or issues, you'll probably be OK flying with SAS. But if you have issues, you will pay the price heavily and be left disrespected and ignored. I will never fly with SAS again. I am now in the process of instructing my lawyer to take this matter further. I've never seen such a mess in all my life and SAS should be ashamed of themselves.

I’m very disappointed with SAS. Our flight on 16 August 2025 was cancelled only two hours before departure, causing chaos at the airport. My entire travel group submitted compensation claims on the same day, yet more than two months later, 3 of us have still received no reply, while the others were already compensated months ago.

We’ve tried calling, chatting, and emailing SAS several times, but all we get are vague answers or complete silence. It’s extremely frustrating to be ignored, especially when we are clearly entitled to compensation under EU Regulation 261/2004.

This experience has really damaged my trust in SAS. Until they improve their communication and take responsibility for their passengers, I cannot recommend flying with SAS.

Flying with SAS is a pleasure, but their AI customer service is beyond poor. Once I managed to find a phone number (believe me, a Herculean task) the service is incredibly good, but the FAQ on their homepage is straight from the 90´s and the chatbot is sending your blood pressure through the roof. SAS would really really benefit from making it easier to get in touch with them; this cutting down on "real people" for traveling issues is not a good idea.
Huge thanks to Ebba with the customer service (a real person!), she saved my mental sanity once I managed to get ahold of a phone number and talk to her. So helpful, so calm, so service-minded, even though I took out a lot of my frustration on her.

Completely unreliable; overbooking flights and not getting put on another flight until the next day. Then causes horrible delays and obstruction during the claim and reimbursement process and not respecting their own timelines

all my last flights with SAS have been good ones. They offered better air fares by code-sharing than the air carriers that serve my local hub. The good: pleasant flights to far Scandinavian destinations. The ugly: air crafts on the domestic leg were considerably tighter. The bad: no snacks included on any leg and well, if your leg carried out by a different airline is delayed and the transfer time is under seventy minutes, you better be in good shape because it will always happen and thankfully I know already where all the departure gates are in Gardermoen as such I could make it in the nick of time before the door close. however the real bad thing is that my reviews are getting deleted.

it is not what you say, it is what they do not like. The same happened to me for goo gle maps. With all the AI technology it is getting too scary and you are not supposed to make the wrong people angry, also you are not supposed to praise everything too much or they will decide we are having more than enough fun. This is my last review and SAS get my five star rating.

Although you may think you are getting a good bargain for the price, it is no way compared to the lack of organization and stress you will experience when flying SAS. Truly, Ryanair and budget airlines are even more reliable than SAS.