Surinam Airways Reviews 14

They cancelled in may the route Miami-Curazao-Miami and 2 month after not refund yet

I travelled with slm amsterdam paramaribo. German msc operated the plane. No problems, flight on time. Service on board in business class very good. Flight attendants helped as i had difficulty walking. Food was very nice , good service with check in and on board. On board movies was good package.

These fellows not only changed the time of the flight from 07 am to 1 am, ruining us a night sleep but then, with 12 persons boarding a proper aircraft the company decided it was cool to pile us all, 6 in a single row.. I understand the need of balance but this is surreal.

Flight delayed for 2,5 days. No refund or compensation possible.

They don’t react on your messages.

Bad customer care. Bad seats everything in the plane is old. Don’t do it

The flight was canceled a few hours before departure, SLM said to have rebooked us on the flight a day later (so, as this was a business trip, our employees had to stay another day, which we pay their salary for). At the airport that turned out not to be true, and they didn't want to help us to rebook us on the flight on the same ticket. The only possibility they gave us was to buy a new ticket for 1200 euros pp, and claim the cancelled flight afterwards. That was in april, SLM did not refund anything from the canceled flight despite repeated requests at their claims department (they point their finger at a company called Hahn Air, but that is a business to business company -no idea what their partnership is with SLM-, which points right back to SLM) . Perhaps SLM doesn’t have their own aircrafts or their own booking system. Never again: we’ll only book KLM.

De vlucht werd enkele uren voor vertrek geannuleerd, SLM zei ons op de vlucht een dag later te hebben omgeboekt. Op het vliegveld bleek dat niet waar, en men wilde ook niets doen om ons alsnog op de vlucht te boeken. Enige dat kon, was een nieuw ticket kopen a 1200 euro pp. Dat was in april, SLM heeft ondanks herhaalde verzoeken niets terugbetaald van de geannuleerde vlucht. Nooit meer!

I am disappointed about the below mentioned experience with SURINAM AIRWAYS and want to share this with you.

We bought tickets via Trip.com to travel to Suriname with SURINAM AIRWAYS (SLM).
Before departure from Suriname on 6/10/2024 we received a message that flight PY 994, scheduled for 23.15, was delayed to Monday, October 7th, 2024 DEPARTURE PARAMARIBO 03:20, ARRIVAL AMSTERDAM 17:50. Due to this delay, Trip.com offered three options to respond to: 1. cancellation, 2. alternative flight or 3. accept the delayed flight. Option (partial) cancellation was chosen due to a sick 4-year-old child for whom traveling at night would be too much of a burden.

SLM's policy in the event of a delay is as follows:
DELAY COMPENSATION
“If upon arrival the delay is 3 hours or more after the scheduled arrival time, passengers are entitled to compensation, except in case the delay is caused
by extraordinary circumstances that could not have been anticipated by the airline and if the airline has taken all reasonable measures to prevent the
delay”. ==> a clear definition for “extraordinary circumstances” is not available.

Both personal attempts for compensation to the SLM claims department and attempts via Trip.com have failed to accept the justified claim. SURINAM AIRWAYS, however, refuses to cooperate by claiming that there is a delay, which would make a refund not possible. According to Trip.com, the right to appropriate compensation from SURINAM AIRWAYS is justified.

The reason for the 1* rating is that as a customer we do not feel being taken seriously by SLM due to playing a cat and mouse game in this matter.