We have been seeking an easier can opener with our arthritis, We found your product advertised with another supplier. This supplier would charge an outrageous shipping charge. We accessed tour we... See more
Company replied
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See what reviewers are saying
I have used FMP and watched the growth of the company for decades. I feel that FMP has done a wonderful job of expanding the product line, being well stocked, having above average customer service... See more
Company replied
Was very easy to order on your sight. I have asked to get set up online, but due to time restraints I needed to order product for my customer before I could get approved. I had to abbreviate our co... See more
Great products at an affordable price! FMP and their customer service team really go above and beyond for us here at Denny's and we greatly appreciate it. They're always very informative and helpful.... See more
Company details
Information provided by various external sources
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to: - More parts and products from an extensive inventory of over 25,000 items - Larger sales and customer service teams to provide dedicated support - National distribution centers located in Ohio, New Jersey, Texas, and Nevada - Greater brand purchasing power FMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Contact info
101 Mt. Holly By-Pass, 08048, Lumberton, United States
- 800-257-7737
- fmptrustpilot@fmponline.com
- www.fmponline.com
4.7
Excellent
432 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Too many out of stocks
Too many out of stocks
service has declined quite a bit
i am a long term user
Partstowns is better
3 November 2022
The website is easy to navigate and the…
The website is easy to navigate and the deliveries are always on time.
31 October 2022
two slow shippment so i dont know what…
two slow shippment so i dont know what to say, however it was shipped to my address
18 October 2022
Unprompted review
If an item isn't in your nearest warehouse, don't order it!
Shipments don't get shipped on time due to "default warehouse" issues and my inability to see any of my previous online orders is a royal inconvenience.
I placed an order for some parts that were not in stock in the Texas warehouse, but were in stock in the New Jersey warehouse. I knew this when ordering because since I'm in Fort Worth, I would have to wait a couple extra days for shipping. Little did I know that since my nearest warehouse didn't have the item, the entire order was paused until the Texas warehouse would get it back in stock! Really?
26 September 2022
You’re out of too much stock
31 July 2022
Very good customer service
Very good customer service, parts availability and competitive prices.
5 July 2022
Easy ordering and rights parts were…
Easy ordering and right parts were sent!! perfect fit!
Thank you!
6 April 2022
Reply from Franklin Machine Products
Thank you for your order and for trusting us to provide you with the parts you need!
Excellent customer service
Excellent customer service, orders in time, thank you Maribel Guzman you are doing well
7 March 2022
Order took over two months!!!!!!!!
3 February 2022
Love this product have had one for a…
Love this product have had one for a long time and needed to replace it. Even ordered one for my sister/
26 January 2022
Reply from Franklin Machine Products
We love happy customers Jason! Thank you for your business!
Reply from Franklin Machine Products
Thank you for the kind words Paul! TundraFMP is working to make your job easier in these challenging times. Thank you for your business!
I ordered 2 hot wells received 1
I ordered 2 hot wells. Zero communication you just shipped one and still have yet to tell me anything about the other. I till need the second hot well
12 December 2021
Delivery still not here
24 November 2021
Good prices and fast service.
16 November 2021
Well ordered last Wednesday and said…
Well ordered last Wednesday and said allow 3-4 days shipping--been a week and still no word or email and no product
9 November 2021
Great Items
We been doing business with FMP and they are always prompt on the delivery dates.
23 October 2021
Not happy had to pay shipping costs for…
Not happy had to pay shipping costs for oven hoods with a very similar item number to previous ones ordered will not order again from FMP unless i absolutely have to many other places to choose from
17 October 2021
Reply from Franklin Machine Products
It is customary for freight charges to be associated to product shipments. These are third party charges to ensure the most efficient delivery of a customer’s order. If a customer returns and reorders a different product, there would be freight charges on both the order and the return unless the original item was sent in error.
We appreciate your feedback and your business. If you need assistance bundling products to save money on orders in the future, please reach out to our Customer Service Specialists.
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