Bought a Devialet Mania speaker at FNAC. There was a decent 'member' discount on it so I thought I made a good deal.... Untill I opened it... completelly dead speaker, nothing worked, even after day... See more
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See what reviewers are saying
I order 4 Bongo vouchers for my son’s birthday on June 14. I received an order confirmation and that was it. A week later, I decided to email Fnac to enquire about my order. The email bounce... See more
Company replied
I am extremely disappointed and shocked by the lack of professionalism from Fnac Belgium's accounting and customer service departments.Three years ago, I purchased a laptop from Fnac. I recently conta... See more
Company replied
On 12 November I ordered an item from their webshop, they had 7 in stock and we’re supposed to deliver it shortly after. After hearing nothing for 2 weeks, I send them an email, after 2 days, they r... See more
Company details
About Fnac Belgium
Written by the company
Besoin d'aide ?
Vous avez une question relative à votre achat à la FNAC ?
Contactez-nous sur cette page : https://www.fr.fnac.be/contacteznous
ou bien par téléphone :
pour la Belgique +32 2 700 91 91
pour le Luxembourg +352 27 990 600 99
Hulp nodig?
Heb je een vraag in verband met je aankoop bij Fnac?
Contacteer ons via deze link: https://www.nl.fnac.be/contacteerons
Of contacteer ons telefonisch:
voor België +32 2 700 91 91
voor Luxemburg +352 27 990 600 99
Contact info
Slesbroekstraat 101, 1600, Sint-Pieters-Leeuw, Belgium
- +3227009191
- callcenter@be.fnac.com
- www.fnac.be
1.3
Bad
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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FNAC is a 19th century company with the worst customer experience ever!
If you think FNAC is a trustworthy partner, think again. Apparently FNAC allows itself 5 days for "accepting your online order", which is simply unthinkable in 2019 where you can have same day deliveries from about a 1000 competitors even at no cost. Moreover you don't get notification of this policy, so you discover this only when you start inquiring why you don't get your goods. As I am writing this, a week has passed and the order is still "awaiting acceptance by FNAC". Messages to customer service remain unanswered as well as calls. The worst customer experience EVER!
16 January 2019
Unprompted review
Absolutely the worst company ever
Absolutely the worst company ever! I bought a television 15 days ago. It was written that it would come to my place in 1-2 days. After 10 days someone called me and told me that they would deliver it on monday(today) and asked me to choose between morning and afternoon and i said afternoon. The delivery guy called me in the morning he was quite rude, didn't speak a word in english, i asked a colleague and he didn't accept to deliver it in the afternoon. I can't reach fnac in any way. Never again never again!
10 December 2018
Unprompted review
Unacceptable. Simple robbery.
Unacceptable.
Brought online. Never delivered. No way to contact them (you can leave messages on the website but never get an answer, no e-mail address, noone answering the phone…
Simple robbery.
10 December 2018
Unprompted review
Absolutely apalling service - avoid at all costs
Absolutely apalling service. I ordered a new Microsoft Surface Go from fnac.be, hoping to take advantage of the 10% off offer for fnac members. After a couple of days there was no update on my order so I thought it would be simpler to go to the shop to buy the item. Therefore I cancelled my purchase, as I am within my rights to do. After 6 weeks I am still waiting for my refund. E-mail support is non-existent. I have now had to ask my credit card issuer to recover the amount.
20 November 2018
Unprompted review
Awful
Awful, unacceptable service support.
Bought a phone through them, but after some days the order is still pending. Initially it said that it would take 1 to 2 days, but almost after a week nothing changes.
Mail support is non existent. I've been repeatedly writing them without any reply. Phone support, every time I call and start speaking English, they just hangup. I'll surely file a complaint as this is insane. Meanwhile my money is still stuck at FNAC while nothing happens.
25 October 2018
Unprompted review
Unacceptable customer service
Absolutely unacceptable, the worst customer service I have seen for online sales. They have delayed the acceptance of the order for nearly two weeks. Only after I have cancelled the order, they wanted to accept it and insist on it. Also no possibility to reach the customer service by phone - right from the outset the announcement that it will take more than 10 minutes to talk to someone.
26 September 2018
Unprompted review
My order has been delayed for 2 weeks
My order has been delayed for 2 weeks. No one will tell me where it is. Probably the wprst customer service/delivery ever.
12 September 2018
Unprompted review
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