fnp.ae Reviews 762

Very good services
I ordered from India to Dubai
There is one very helpful guy Rhoby who helped me with the payment things

Rhoby was good

I ordered two weeks prior the birthday cake for my daughter’s birthday, which was supposed to be delivered before 4pm on the day of the party. Instead, the party started at 5, and the cake had not been delivered yet. When we followed up, your customer service was very unhelpful, saying that the cake will be delivered at 7:45pm, when the party finishes at 6:30pm. What’s the point of delivering a KIDS BIRTHDAY CAKE at 7:45 in the evening????? Total lack of professionalism.
Because of that, my husband had to leave his daughter’s birthday party to go find a last minute cake, so we would have something…
This is so frustrating and so unprofessional. I expect a full refund (it should go without saying).
Otherwise, i will be filing a complaint with the authorities

Horrendous company with horrendous “customer service”. Never delivered my Valentines order and left my wife empty handed on Valentines.

Now they are ignoring all my messages and requests for a refund. They took the money, didn’t deliver the order at all and are not responding. Surely this is considered theft in the UAE. Dubai Police?

They made my Valentine’s Day a nightmare, they did not delivered my order. They really ruined it for us, my wife was stress because of the experience and these people are not professional at all, they just take money and do not provide the service. How are they are still in business??? Is this even legal

Absolutely unacceptable service.

We ordered 4 flower bouquets for Valentine’s Day and even paid extra for priority delivery. In the end, only ONE bouquet was delivered. The other three were apparently “lost.”

When I called to ask where the remaining bouquets were, no one could give me a clear answer. My questions were ignored, and the whole situation was handled in a completely unprofessional way.

We were promised that the remaining 3 bouquets would be delivered the next day. Guess what? They were not delivered again.

If you cannot handle orders on a busy day like Valentine’s Day, then why on earth are you accepting them in the first place? Taking customers’ money and failing to deliver is beyond disappointing.

I will never order from this company again.

Never order from them, they're unprofessional. I made my order 2 days ago and chose to get it delivered before 3 PM. I kept following up with them as the order wasn't delivered on time and they assured me multiple times that it's out for delivery and will be delivered in an hour. Hour after hour finally I came to know that it wasn't even sent out from their store for no reason. None of them was interested in solving the issue and the order wasn't delivered.
They're not refunding the amount.

I wanted to share how grateful I feel for the amazing birthday cake you made for my son this year. Every year I order from you, and this one was truly outstanding ,delicious, beautifully crafted, and just wow 🤩. Your talented chefs never disappoint; the taste and presentation were incredible. All my friends loved it and keep asking where it’s from, and I always tell them *FNP is the only place that makes a day truly special*.

Thank you so much for your dedication, and a special shoutout to *Rhoby* for the patience and support. We really appreciate everything🙏

Valentine’s Day disaster!!! My husband paid extra for morning delivery (he is away for work and wanted to surprise me
Nothing has been delivered
I spent 40 minutes of my evening trying to resolve the issue
Got cut off twice
Absolutely devastated
This is the same happened last year !!!!!!!
How they didn’t have the foresight to either arrange more delivery drivers or stop orders that could not be fulfilled is ridiculous!!!!!!!!!!!!

From the moment I received the delivery notification, I tried contacting the provided number, but it was not answering. I also reached out via WhatsApp several times without any response. The delivery was scheduled for February 13 (Friday) between 6:00 AM and 3:00 PM. However, I later received a message stating that delivery was attempted but the recipient was unavailable. When I immediately checked with the recipient, she confirmed that she did not receive any call or message from the rider.

I continued calling and messaging throughout the day. Eventually, I found another telephone number to contact. Unfortunately, the customer service representatives I spoke with were unclear when speaking, placed me on hold for long periods, and were unable to provide any concrete solution. I was told they were trying to reach the delivery rider, but there was no response until 5:00 PM. I repeatedly followed up, yet no resolution was provided.

Later that evening, I received a WhatsApp message asking if the delivery could be rescheduled for February 14 (Saturday). Since the recipient’s office is closed on Saturdays, I requested a change of address and confirmed the preferred time slot (6:00 AM–3:00 PM). Despite this, the order was delivered in the evening.

To make matters worse, the item delivered was incorrect. I ordered a pink pot, but a white one was delivered. I also ordered a pink/silver teddy bear, but a brown one was received instead. This was extremely disappointing, especially as this was meant to be a special gift.

As a first-time customer, I truly did not expect this level of service. I have often seen many people recommend and purchase from your brand, which is why I chose to order from you. However, despite multiple calls and complaints, no compensation or proper resolution has been offered, even though it is clear that the wrong items were delivered.

I sincerely hope you will take this complaint seriously and provide an immediate resolution, whether through replacement of the correct items or appropriate compensation. I believe in giving businesses the opportunity to correct their mistakes, and I look forward to your prompt response.

This is the most pathetic service i have ever seen in dubai. I place order on 12th to suprise my wife for valentine and placed order. They sent message that it will be delivered on 14th Feb however nothing has been delivered and its past midnight. What a pathetic service. No phone call, they claim it has been shipped and claim 24/7 customer care and if you call them it will just put on hold for 5 mins and cut the call. These people are scammers and took my money and completly distroyed a special occasion which i planned. I need full refund otherwise i am going to complaint to relevant authorties

I had a very disappointing experience with FNP Cakes. I placed my order at 4:00 PM and was clearly told by customer service that it would be delivered before 11:00 PM. However, by 11:30 PM, the order still had not been delivered.

I tried calling customer service several times for an update, but no one answered, and my calls were ended four times. That is completely unacceptable and very unprofessional.

If you cannot process and deliver orders on time, you should not accept them at all. Customers depend on your promised delivery schedule, especially for important occasions. This experience was extremely frustrating, and I would not recommend this shop.

Very very bad experience with fnp we dnt get the delivery at the right time ...

FnP failed to deliver the orders I arranged for Valentine’s Day. 2 perishable orders for UAE and KSA. I reached out to the customer support channels with no positive feedback. It’s embarrassing as they also asked the recipients for the addresses but the day is over and no delivery. I trusted this company for a long time and I realized it’s not as reliable as I once thought. Never again.

My order has never been delivered. All FNP phones are completely silent. Every customer service request I sent was left unanswered. Effectively this company simply stole my money.

I paid extra to have my flowers delivered between 9 am and 3 pm and my order never arrived. I called the numbers no one answers. I emailed and sent WhatsApp messages and again NO ONE ANSWERS. They took my money and never delivered my flowers for valentines day. Extreme disappointment. No one order from them they are incompetent to do a basic delivery service.

Very disappointing service. I cannot recommend this company.

My order was scheduled for delivery by 3:00 PM. I paid an additional fee for the Fast Delivery option to ensure timely arrival.

By 6:00 PM, the order had still not been delivered. I was only able to reach customer support through an alternative phone number. The representative initially informed me that the order had already been delivered on time. When I requested photo confirmation as proof of delivery, I was kept on hold for approximately 40 minutes.

After that, I was told that there had been a mistake — they had been referring to a different order, not mine. I was then informed that my flower order would instead be delivered by 11:00 PM, which is significantly later than the originally agreed and paid delivery time.

In my experience, this reflects poor internal coordination, inaccurate information provided by support, and failure to meet the paid delivery commitment.

Based on this experience, I would not recommend this company.

I placed an order today and scheduled it to deliver before 3.00 Pm. And I paid extra amount for the express delivery. They did not deliver the item on time. The customer support chat, phone and complaints not at all answering while trying to cintact. Whatsapp chat not responding. I dont know why they taking extra money if they cannot deliver the order on time. Ruined my day

Never order from them company which charges extra money express delivery and does not keep commitments and no communication. They play with people sentiments

REAL BAD CUSTOMER SERVICE. NOT DELIVERING ON TIME. BUT CHARGED FOR EXPRESS DELIVERY. DON'T ORDER HERE IF YOU DON'T WANT YOUR PLANS TO BE FCKED