I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping. But dealing with your staff Mr. Rhoby, the... See more
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Review summary
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The speaker photo was lovely. It was used as an anniversary gift for my partner. The speaker however wasn't working and constantly needed charging and never ended up being fully charged. I order... See more
Company replied
Amazing experience! Rhoby was incredibly helpful in assisting me with choosing the perfect gift for my friend. He was patient, kind, and really took the time to understand what I was looking for.... See more
Company replied
Had a problem with card payment but Amer called immediately and knew about my problem. He was very polite, assisted me promptly and made sure all things have been settled. Delivery was also quick and... See more
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Company details
Written by the company
Ferns N Petals offer online flower, cake & gift delivery in across UAE
Contact info
Street 6, P.O BOX 393728, Dubai, United States
- 971563588918
- support@fnp.ae
- www.fnp.ae
3.7
Average
833 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with Ferns N…
I had a great experience with Ferns N Petals thanks to Robhy. He assisted me very well throughout the process, showed excellent customer service, and was extremely patient with me. What I really appreciated was that they even applied a discount automatically, which made the experience even better. Highly recommended!
28 March 2026
Unprompted review
Reply from fnp.ae
Dear Karen,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with FNP and that Robhy was able to assist you throughout the process with patience and excellent support. We truly appreciate your kind words and will surely share your appreciation with Robhy.
We are glad to know that the service and the added support made your experience even better. Thank you for recommending us, and we look forward to serving you again.
Regards,
Team fnp.ae
From good to bad
Have used them many times over the years. Last 14 months getting worse, late deliveries, or not delivered at all. Used to give them five stars but not unfortunately a one star
21 February 2026
Unprompted review
Reply from fnp.ae
Dear Mark,
We sincerely apologize for the disappointing experience you have had. We truly appreciate your continued trust and support over the years, and we regret that our service in recent times has not met the expectations you have from us. We understand your concerns regarding delayed or missed deliveries, and we assure you that your feedback is valuable to us and has been shared with the relevant teams for improvement.
We appreciate you bringing this to our attention and hope to have the opportunity to provide you with the experience you once enjoyed with FNP.
Regards,
Team fnp.ae
5 Star service
I appreciate the call from Rhoby when I was having issues with my order. He was very helpful and quickly corrected the problem. 5stars for service.
25 March 2026
Unprompted review
Reply from fnp.ae
Dear David,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to assist you when you faced an issue with your order and quickly resolve it.
We truly appreciate your 5-star rating and kind words. We will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Rhoby was excellent in managing the…
Rhoby was excellent in managing the order by facilitating what I have asked for , much appreciated …
25 March 2026
Unprompted review
Reply from fnp.ae
Dear HK,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby provided excellent support and managed your order as per your requirements.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Quick and easy
Very easy to order a cake from FNP. The process is smooth & I also got a good discount from them a call from Rhoby which made it even better.
25 March 2026
Unprompted review
Reply from fnp.ae
Dear Luch,
Thank you for your wonderful feedback. We are delighted to hear that you had a smooth and easy ordering experience with FNP. We are glad that Rhoby’s call and assistance made your experience even better.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
On my behalf
On my behalf, I would like to express my sincere thanks and appreciation to the NFP Gifts app and to Mr. Rhoby for his dedication and outstanding professionalism. Mr. Rhoby’s manner was extremely courteous, highly cooperative, and patient at every stage of the service. Such gracious behavior reflects a high level of professionalism in your organization and makes NFP the ideal first choice for customers.
We thank you for this excellent performance and wish you continued success and distinction — positive experiences like these build customer trust and contribute to spreading your name with honor.
25 March 2026
Unprompted review
Reply from fnp.ae
Dear Golden Rose,
Thank you for your wonderful feedback and appreciation. We are truly delighted to hear about your positive experience with FNP and the support provided by Mr. Rhoby.
Your kind words about Rhoby’s professionalism, patience, and courteous assistance mean a lot to us. We will surely share your appreciation with him. Feedback like yours motivates our team to continue delivering exceptional customer experiences.
Thank you for your trust and support. We look forward to serving you again.
Regards,
Team fnp.ae
Their website showed a photo of around…
Their website showed a photo of around 30 flowers which I bought to send to my friend for her birthday. After I bought this bouquet, FNP have told me they are only sending 7 flowers. Misleading advertisement that appears to be designed to trick customers and they don't even try to fix it! Stay away.
24 March 2026
Unprompted review
Reply from fnp.ae
Dear Sabrin,
We sincerely apologize for the disappointment caused. We understand how important it is for a gift, especially for a birthday, to match the expectations created while placing the order.
We regret any confusion regarding the product representation and the number of flowers received. Your feedback has been shared with the relevant teams to review the product details and ensure clearer communication for our customers.
We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.
Regards,
Team fnp.ae
Saeed Zian was superbly helpful
Saeed Zian was superbly helpful. he had great knowlegde about the products. Helped me to navigate the website and select product. Wonderful experience!!
24 March 2026
Unprompted review
Reply from fnp.ae
Dear Charmaine,
Thank you for your wonderful feedback. We are delighted to hear that Saeed Zian provided excellent support and helped you navigate the website and select the right product.
We truly appreciate your kind words about his product knowledge and helpful approach. We will surely share your appreciation with Saeed Zian.
Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Rhoby assisted with completing the…
Rhoby assisted with completing the transaction as the site was having concerns.
23 March 2026
Unprompted review
Reply from fnp.ae
Dear Anjana,
Thank you for your feedback. We are delighted to hear that Rhoby assisted you in completing your transaction and helped make the process easier despite the website concerns.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
It was great and Rhoby did an amazing…
It was great and Rhoby did an amazing job making sure all went well with the order
21 March 2026
Unprompted review
Reply from fnp.ae
Dear Emma,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience and that Rhoby ensured everything went smoothly with your order.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
It was really pleasing
It was really pleasing, and customer service was good. Rhoby was very helpful and helped with discounts and ordering
21 March 2026
Unprompted review
Reply from fnp.ae
Dear Kk,
Thank you for your wonderful feedback. We are delighted to hear that you had a pleasing experience with our customer service and that Rhoby was able to assist you with your order and discounts.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Excellent and quick service with rhoby
21 March 2026
Unprompted review
Reply from fnp.ae
Dear Dana,
Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience and appreciated the quick service provided by Rhoby.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
A very honest and efficient company
A very honest and efficient company. We needed to cancel our holiday and order due to recent geopolitical issues. They are highly understanding and refunded us the full amount in few days. The staff is admirable and full of integrity indeed. Long live your company and God bless UAE.
18 March 2026
Unprompted review
Reply from fnp.ae
Dear B B,
Thank you for your wonderful feedback and kind words. We are truly grateful for your appreciation and are glad to hear that our team was able to assist you with your cancellation and refund request smoothly.
We understand that unexpected situations can arise, and we are happy that our support team could provide the assistance and understanding you needed during this time.
Your trust and appreciation mean a lot to us. We look forward to serving you again in the future.
Regards,
Team fnp.ae
Rhoby was very respectful
Rhoby was very respectful and helpful. He solved the problem within minutes and was very nice
20 March 2026
Unprompted review
Reply from fnp.ae
Dear Elaria,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was respectful, helpful, and able to resolve your concern quickly.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Rhoby helped me in processing my stuck…
Rhoby helped me in processing my stuck payment, they were very helpful and polite, guided me correctly with the right payment link. The whole process was smooth and great.
Absolutely helpful resource and surely a rockstar.
19 March 2026
Unprompted review
Reply from fnp.ae
Dear Revathy,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby assisted you with your payment concern and guided you with the correct solution, making the process smooth and hassle-free.
We truly appreciate your kind words and your appreciation of Rhoby’s helpful and polite approach. We will surely share your feedback with him.
Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Mr Rhoby has helped me a lot with…
Mr Rhoby has helped me a lot with payment issues
19 March 2026
Unprompted review
Reply from fnp.ae
Dear DoHa,
Thank you for your feedback. We are delighted to hear that Mr. Rhoby was able to assist you with your payment concern and provide the required support.
We truly appreciate your kind words and will surely share your appreciation with Rhoby. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
Several options and great Customer care…
Several options and great Customer care and follow up.
Thank you Robby for your quick and effective support.
19 March 2026
Unprompted review
Reply from fnp.ae
Dear Hayat,
Thank you for your wonderful feedback. We are delighted to hear that you appreciated our product options, customer care, and follow-up support.
We truly appreciate your kind words and will surely share your appreciation with Robby for providing quick and effective assistance. Your support means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
I like their support I like how they…
I like their support I like how they help very easy to go through very friendly. Rhoby helped very well appreciated.
18 March 2026
Unprompted review
Reply from fnp.ae
Dear Joe,
Thank you for your wonderful feedback. We are delighted to hear that you had a smooth and friendly experience with our support team.
We truly appreciate your kind words and will surely share your appreciation with Rhoby for providing helpful assistance. Your satisfaction means a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
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