I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping. But dealing with your staff Mr. Rhoby, the... See more
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The speaker photo was lovely. It was used as an anniversary gift for my partner. The speaker however wasn't working and constantly needed charging and never ended up being fully charged. I order... See more
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Amazing experience! Rhoby was incredibly helpful in assisting me with choosing the perfect gift for my friend. He was patient, kind, and really took the time to understand what I was looking for.... See more
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Had a problem with card payment but Amer called immediately and knew about my problem. He was very polite, assisted me promptly and made sure all things have been settled. Delivery was also quick and... See more
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Company details
Written by the company
Ferns N Petals offer online flower, cake & gift delivery in across UAE
Contact info
Street 6, P.O BOX 393728, Dubai, United States
- 971563588918
- support@fnp.ae
- www.fnp.ae
3.7
Average
833 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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Thank you very much for the assistance
Thank you very much for the assistance
21 February 2026
Unprompted review
Worst experience and worst delivery…
Worst experience and worst delivery process
Don’t ever rely on them they will ruin your occasion
21 February 2026
Unprompted review
Reply from fnp.ae
Dear Amina,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been, especially when you trusted us for an important occasion. We regret that our delivery experience did not meet your expectations and that we could not provide the service you deserved.
Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services and ensure a better experience for our customers.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Rhoby made my day by helping me so much…
Rhoby made my day by helping me so much to place the order!!
Thankyou!!
21 February 2026
Unprompted review
Rhoby was nice and gave me a discount…
Rhoby was nice and gave me a discount as well
21 February 2026
Unprompted review
My Valentine’s Day Was Ruined—and Then…
My Valentine’s Day Was Ruined—and Then FNP Tried to Blame Me for It
Review:
I ordered a Valentine's Day gift from FNP.ae, specifically requesting a morning delivery to surprise my partner. The morning came and went with no gift and no updates. I tried calling customer support, but no one picked up. I even raised a complaint via their app. Eventually, we went to bed sad and disappointed.
The next morning, I woke up to find missed calls from them—timestamped starting at 10:30 PM! When I requested a refund since the flowers were no longer needed for the occasion, I was told they "attempted delivery" and that the failure was mine for not picking up the phone at nearly 11 PM.
Absolutely unacceptable. I’ll never use FNP again.
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Mr Tsopotsa,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been, especially for a special occasion like Valentine’s Day where timely delivery and communication are extremely important. We regret the inconvenience caused due to the missed delivery expectations, lack of timely updates, and the experience you had while trying to get support.
Your feedback is valuable to us and has been shared with the relevant teams to help us improve our delivery process and customer communication.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Wrong product sent and bad customer service
Sent substandard product and misrepresented items shown on their application. To apologize they said they would be sending another product asked for date and time and didn’t deliver anything. Closed my issue ticket and when confronted sent another apology mail with same offer asking to choose a date and time for delivery of complimentary product. Fact is you ruined the special moment and then wasting time with false promises.
15 February 2026
Unprompted review
Reply from fnp.ae
Dear Dhruv,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to receive a product that did not meet your expectations and then face further inconvenience due to the follow-up process. We regret that the resolution provided did not happen as expected and that this impacted your special moment.
Your feedback is valuable to us and has been shared with the relevant teams to help us improve our product quality, service, and resolution process.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
DO NOT BUY FROM THEM- the sell mouldy cakes
I ordered a birthday cake only to be given a cake with a mouldy strawberry. After complaining that I need a refund I was told no .i have now had chronic diarrhoea for the last 3 days as half of the cake was consumed before realizing it was mouldy. Never order from them unless you want to get sick.
16 February 2026
Unprompted review
Reply from fnp.ae
Dear Lilly,
We sincerely apologize for the distressing experience you had. We understand how concerning and upsetting it must have been to receive a product that did not meet the expected quality standards, especially for a special occasion. We regret the inconvenience caused and the experience you had while seeking support from our team.
Food quality and customer safety are extremely important to us, and your feedback has been shared with the relevant teams for immediate review and improvement.
We truly appreciate you bringing this to our attention and hope to have the opportunity to address your concerns and serve you better in the future.
Regards,
Team fnp.ae
I Ordered flowers for my girlfriend in…
I Ordered flowers for my girlfriend in valentines day, sent them at her work, they claimed that "not recieved" while she was there and litteraly can not miss her, also she knew so no one came,
Then they told me to contact them for new delivery and then they disapear no answers nothing.
AVOID AT ALL COSTS
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Alexandros,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been, especially for a special occasion like Valentine’s Day, where the delivery was meant to create a memorable moment. We regret the inconvenience caused due to the delivery concerns and the lack of timely communication during the follow-up process.
Your feedback is valuable to us and has been shared with the relevant teams to help us improve our delivery process and customer support experience.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Loved the customer service
Loved the customer service, payment wasn’t getting through and I quickly got assistance from Rhoby! He was able to get the problem sorted so I could get my gift delivered on time!! Definitely will be returning
17 February 2026
Unprompted review
Awful customer service
Awful.. I did not receive my order this morning as requested and paid for between 7-9am and I have been messaging via whats app, emailing and calling all day and the only response I get it that it has been delivered! The delivery guy rang at 4pm to say he was on his way and I said it's way too I need your company to call me as no-one responds to anything. I have been charged, no flowers and nor do I want any from this company again if they cannot even call their customers to respond to a complaing.
17 February 2026
Unprompted review
Reply from fnp.ae
Dear Juliette,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to miss the requested delivery time, especially after selecting and paying for a specific time slot. We regret the inconvenience caused due to the delay, lack of proper communication, and the difficulty you faced while trying to reach our team for support.
Your feedback is valuable to us and has been shared with the relevant teams to help us improve our delivery process and customer communication.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Quite possibly the worst company I have…
Quite possibly the worst company I have ever dealt with in my life. I ordered a valentines gift to arrive on the morning of the 14th with the website claiming (delivery within an hour). I was informed the payment didn't go through (showed pending on my bank statement which normally results in a time out and my account replenishing) so I assumed payment failed. They sent a payment link so I paid again. Both payments went through.
I've had no refund on either payment even though I received no item and no communication until Sunday evening/monday. I've asked for a refund 3 times now. They have claimed they attempted delivery even though the delivery was to a hotel and the staff were expecting it.
Scam company, AVOID AVOID AVOID
Sam and Leo not offering any assistance or even acknowledging anything
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Nicholas,
We sincerely apologize for the extremely disappointing experience you had. We understand how frustrating and upsetting it must have been, especially for a Valentine’s Day order where timely delivery and a smooth experience were very important. We regret the inconvenience caused due to the payment concerns, delivery issues, and the delay in receiving proper assistance from our team.
Your feedback is valuable to us and has been shared with the relevant teams to review and improve our payment handling, delivery process, and customer support experience.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Wrong date and time given. They delivered the day after
My husband ordered gifts for me. When he didn’t see that the gifts weren’t delivered, he told me about it and that I should contact them. They said they will deliver on Sunday February 15, 2026. They changed delivery times several times. First they said, 3pm, then 5pm, then 7pm, and lastly, 11pm. I stayed at home, and awake to facilitate this. They sent a message at 10:04pm, to say they tried contacting me, but couldn’t reach me (which was untrue). There were no calls or messages from their delivery team. When I called the day after, they pushed the delivery to 1pm. I called again after 1pm, when I noticed they still did not deliver. They said before 5pm the Monday, February 16, 2026. I didn’t get the order until minutes past 4. Their customer service representatives could have said the delivery would be made the day after, instead of giving me other times and date. The cake is good and the roses were ok. However, based on this experience, I would not recommend.
15 February 2026
Unprompted review
Reply from fnp.ae
Dear Ashante,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to wait for the delivery on multiple promised timelines, especially for a special gift from your husband. We regret the inconvenience caused due to the repeated changes in delivery timings, lack of clear communication, and the delay in completing the delivery as expected.
We are glad to know that you were satisfied with the cake and roses. Your feedback regarding the delivery experience is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Very good services
Very good services
I ordered from India to Dubai
There is one very helpful guy Rhoby who helped me with the payment things
16 February 2026
Unprompted review
Reply from fnp.ae
Dear Shannil,
Thank you for sharing your feedback with us. We are glad to know that you had a good experience with Rhoby’s support.
We truly appreciate your kind words and will make sure your appreciation is shared with Rhoby. We always aim to provide helpful and smooth assistance to our customers.
Thank you for choosing fnp.ae, and we look forward to serving you again.
Regards,
Team fnp.ae
No delivery
I ordered two weeks prior the birthday cake for my daughter’s birthday, which was supposed to be delivered before 4pm on the day of the party. Instead, the party started at 5, and the cake had not been delivered yet. When we followed up, your customer service was very unhelpful, saying that the cake will be delivered at 7:45pm, when the party finishes at 6:30pm. What’s the point of delivering a KIDS BIRTHDAY CAKE at 7:45 in the evening????? Total lack of professionalism.
Because of that, my husband had to leave his daughter’s birthday party to go find a last minute cake, so we would have something…
This is so frustrating and so unprofessional. I expect a full refund (it should go without saying).
Otherwise, i will be filing a complaint with the authorities
15 February 2026
Unprompted review
Reply from fnp.ae
Dear Michelle,
We sincerely apologize for the extremely disappointing experience you had. We understand how upsetting it must have been, especially for your daughter’s birthday celebration where the cake was an important part of the occasion. We deeply regret the delay, the inconvenience caused, and the impact it had on your special moment.
We also regret the experience you had while seeking support from our team. Your feedback is valuable to us and has been shared with the relevant teams to review and improve our delivery process and customer support experience.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Horrendous company!
Horrendous company with horrendous “customer service”. Never delivered my Valentines order and left my wife empty handed on Valentines.
Now they are ignoring all my messages and requests for a refund. They took the money, didn’t deliver the order at all and are not responding. Surely this is considered theft in the UAE. Dubai Police?
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Mado,
We sincerely apologize for the extremely disappointing experience you had, especially on such an important occasion like Valentine’s Day. We understand how upsetting it must have been to have your special moment impacted due to the order not being delivered as expected.
We regret the inconvenience caused and also apologize for the delay in receiving a proper response regarding your concern. Your feedback has been shared with the relevant teams for review and immediate improvement in our delivery and support processes.
We truly appreciate you bringing this to our attention and hope to have the opportunity to resolve your concern and serve you better in the future.
Regards,
Team fnp.ae
They made my Valentine’s Day a…
They made my Valentine’s Day a nightmare, they did not delivered my order. They really ruined it for us, my wife was stress because of the experience and these people are not professional at all, they just take money and do not provide the service. How are they are still in business??? Is this even legal
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Jimazor,
We sincerely apologize for the disappointing experience you had, especially on Valentine’s Day, when timely delivery was extremely important. We understand how frustrating and upsetting it must have been for you and your wife, and we regret that we could not meet your expectations on this special occasion.
We apologize for the inconvenience caused and assure you that your feedback has been shared with the relevant teams to review and improve our delivery and customer support processes.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Absolutely unacceptable service.
Absolutely unacceptable service.
We ordered 4 flower bouquets for Valentine’s Day and even paid extra for priority delivery. In the end, only ONE bouquet was delivered. The other three were apparently “lost.”
When I called to ask where the remaining bouquets were, no one could give me a clear answer. My questions were ignored, and the whole situation was handled in a completely unprofessional way.
We were promised that the remaining 3 bouquets would be delivered the next day. Guess what? They were not delivered again.
If you cannot handle orders on a busy day like Valentine’s Day, then why on earth are you accepting them in the first place? Taking customers’ money and failing to deliver is beyond disappointing.
I will never order from this company again.
14 February 2026
Unprompted review
Reply from fnp.ae
Dear Lily,
We sincerely apologize for the unacceptable experience you had, especially during Valentine’s Day when your orders were meant to make a special occasion memorable.
We understand your frustration regarding the missing bouquets, lack of clear updates, and the inconvenience caused by the delayed resolution. This is not the level of service we aim to provide, and we regret the disappointment caused.
Your feedback has been shared with the relevant teams to review the handling of such situations and improve our delivery coordination and communication process.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Never order from them
Never order from them, they're unprofessional. I made my order 2 days ago and chose to get it delivered before 3 PM. I kept following up with them as the order wasn't delivered on time and they assured me multiple times that it's out for delivery and will be delivered in an hour. Hour after hour finally I came to know that it wasn't even sent out from their store for no reason. None of them was interested in solving the issue and the order wasn't delivered.
They're not refunding the amount.
14 February 2026
Unprompted review
Reply from fnp.ae
Dear A Sh,
We sincerely apologize for the disappointing experience you had. We understand your frustration regarding the delayed delivery, the repeated follow-ups, and the lack of a proper resolution.
We regret that the updates provided did not match the actual order status and that your concern was not handled as expected. This is not the level of service we aim to provide.
Your feedback has been shared with the relevant teams to review the delivery coordination and communication process. We also regret the inconvenience caused regarding your refund concern and request you to share your order details with us so we can assist further.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
I wanted to share how grateful I feel…
I wanted to share how grateful I feel for the amazing birthday cake you made for my son this year. Every year I order from you, and this one was truly outstanding ,delicious, beautifully crafted, and just wow 🤩. Your talented chefs never disappoint; the taste and presentation were incredible. All my friends loved it and keep asking where it’s from, and I always tell them *FNP is the only place that makes a day truly special*.
Thank you so much for your dedication, and a special shoutout to *Rhoby* for the patience and support. We really appreciate everything🙏
12 February 2026
Unprompted review
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