fnp.ae Reviews 762

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and dedication, making the ordering process smooth and easy. Many people appreciate the excellent service provided, noting the efficiency and support received, especially when dealing with complex requests or payment issues. The overall sentiment highlights a positive and professional interaction with the company. However, some customers have expressed dissatisfaction with the delivery service, citing issues like significant delays, unfulfilled orders, or incorrect items being delivered. There are also mentions of poor communication from customer service, with some individuals reporting a lack of follow-up and difficulty in resolving problems, leading to frustration and a negative experience.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and pleasant,... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight quick and efficient... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers express significant frustration... See more

Based on these reviews

Rated 4 out of 5 stars

I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping. But dealing with your staff Mr. Rhoby, the... See more

Rated 5 out of 5 stars

I have been using FnP for many years Today Easter Sunday sent my Son some Easter chocolate they were delighted said chocolate absolutely delicious Always the best quality with everything. Today slig... See more

Rated 5 out of 5 stars

Amazing experience! Rhoby was incredibly helpful in assisting me with choosing the perfect gift for my friend. He was patient, kind, and really took the time to understand what I was looking for.... See more

Rated 5 out of 5 stars

I had an issue with the payment while trying to order flowers for my friend, and Rhoby was extremely helpful and supportive throughout the process. He handled the situation professionally and made s... See more


Company details

  1. Florist

Written by the company

Ferns N Petals offer online flower, cake & gift delivery in across UAE


Contact info

4.0

Great

TrustScore 4 out of 5

762 reviews

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How this company uses Trustpilot

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Rated 1 out of 5 stars

Such a pathetic and frustrating service…

Such a pathetic and frustrating service experience with FNP I honestly don’t understand how a company can operate like this. No one ever replies properly on WhatsApp, and when they do, it’s just to take your details and promise a callback that never happens. The agents never call back, never follow up, and never take responsibility.

I tried multiple times to contact them, thinking maybe it was just a delay, but it’s the same story every time. They ask for your name, number, and issue, and then completely disappear. There is absolutely no communication, no updates, and no sense of customer care. It feels like once they get your details, they simply don’t care anymore.

I have never come across such poor service in my life. It wastes your time, your energy, and your patience. A customer expects at least a basic response or a callback, but here you get nothing. No professionalism, no accountability, and no respect for customers.

This is by far the worst service experience I’ve ever had. I would not recommend FNP to anyone unless you enjoy being ignored. Truly disappointing and unacceptable.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

good assistance

Good in assisting. thanks for helping me Surendra. helped me from 1st step until the last step. Smooth transaction.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Amazing experience!
Rhoby was incredibly helpful in assisting me with choosing the perfect gift for my friend. He was patient, kind, and really took the time to understand what I was looking for.

Thank you, Rhoby, for making this such a smooth and lovely experience. I truly appreciate your help and will definitely order again 💐✨

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst my order was delayed without any…

Worst my order was delayed without any clear reason.
On top of that, when the delivery finally arrived, the order was incorrect. I clearly requested name cans, yet I received the wrong items.
This shows a complete lack of professionalism, poor time management, and no attention to customer requests. A place that cannot respect its working hours or deliver correct orders is simply not a place anyone can rely on.
Very disappointing experience.

31 January 2026
Unprompted review
Rated 4 out of 5 stars

Good customer service

Today Jan 28,2026 your website was not working well. After a few attempts to login I gave up. Rhoby contacted me and helped me place my order. He was very efficient and patient. Many thanks to him.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Very well handled

Very well handled. Perfect stuff delivered. More than expected. Good coordination from the team in a short span of time. Highly recommend

27 January 2026
Unprompted review

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