Folksam Reviews 

Sent email 3 weeks ago about hundskåda, still no reply. Cant log in to online to anmäla skada, because Dont have swedish bank account..

I am a folksam costumer for more than 2 years. Had an unlucky accident with my car. It was very easy to let them know about it and they were so helpful. The process was clear and easy. When I bought a new car although I had cheaper options from another insurances I decided to continue with Folksam because they were very professionla and helpful. Thank you Folksam.

They are good and easy to work with

Always very quick response from Caroline and good advise from her side. She handles the cases with alot of care, patience and gives good advises.

Feels like she‘s always reachable.

What a great service I received from this company. Prompt in answering the phone. The man helping me was super friendly and helpful. You could tell he got a genuine good feeling by helping me. Slashed my insurance costs in half and we’re quick to return some money to my bank account. 10/10

very bad that people don't talk nice to me because i speak english. I was have 2 car insurance and home insurance and now I will move everything from Folksam . And is close the line when I speak English

I sent an e-mail to olycksfallsskador, regarding a case that was opened two years ago. The automatic reply said that during summer it might take longer to get a response. Three months later, I have not received any response yet. I called the customer service, but I had to wait 52 minutes until I was put in touch with a case handler.

I really have never ever seen such a poor customer handling! Ever! I have got a car accident on August 13/2022 then I have reported the accident and I tried to contact them more than 3 times but they put me on the long queue then after the long wait(more than 30 minutes) they hanging up on me. What a shame. When they want make you their customer they are like angels but when you come to the reality they aren’t.

It’s a good company
Works excellent 😀

The best insurance company in Sweden. Customer support is much better than the others.

Perfect service well recommended—— read the small print 😁

Perfect !!! Everything ok.

Folksam changed our price for our car insurence by over 100% in one year. Sadly we changed from a very good company but as folksam was cheaper we took them but then they rised.

Good customer service and easy to reach if I have any questions!

Amazing insurance company easy and not complicated. Customers service car insurance all are best ever I love it keep it up I am so happy with you

Very bad service !
I have called to them 3 times and talk with one service girl before they put me on the line to waiting until my number come. First 2 times she put me on line and i wait almost 2 hours and when my number come they returned me at number 125. And i can’t wait anymore, and call again to talk with this girl( who have put me on the line) and at the third time, she said today holiday and call tomorrow? Why she didn’t inform this information and put me on the line to wait almost 2 hours??? Everyone have work to do, not just sit at house to call for them. Disappointed about Folksam !

Useless insurance company, didnt get any help for my car that been damage by other car in the parking lot! Dont get insurance here USELESS!!!! 😡😡

AVOID this company!

I called them few days ago to get an offer on 5 insurances. We ended the call me saying that they were among the most expensive ones by fare and this was not relevant for me.

Two days after I get invoice for 3 of the insurances and a welcome letter - thanks for choosing Folksam bla bla.
I never accepted any offer. I called the customer service and I got 0 help. Two of the manage to hang up on me when I told them this was unacceptable and I wanted proof for me accepting any insurance at Folksam.
I even contacted their manager for customer service and sales but no response yet!