Id give Fonehouse full marks. Everything clear & straight forward. Good value & emails explaining each stage. Delivery quick & order correct. Even later, when I had an issue with my phone number &... See more
Company replied
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Review summary
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What people talk about most
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Went in to update 2 existing phone accounts. Helped by the brilliant Karen and Mark to easily transfer over to new plans - saving 50% on our current plans with double the data! Also able to upgrade my... See more
Company replied
Great website, easy to navigate and a great choice of phones. I knew beforehand which phone I wanted but was undecided as to which contract to decide on. Fonehouse had some great deals on offer, with... See more
Company replied
Eitay was an awesome person to speak to when sorting out the contract for my new phone couldn’t have explained everything any better than he did and I thank him very much for his help and support when... See more
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Company details
- #48 of 97 best companies in Telecommunications service provider
- #16 of 74 best companies in Mobile Phone Shop
- #109 of 190 best companies in Electronics store
- #29 of 63 best companies in Internet Service Provider
- #6 of 17 best companies in Telephone company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39k reviews
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Unacceptable failed delivery
10 minutes before my phone was supposed to be delivered, I got a message saying that at the delivery time (10 minutes into the future) no one answered the door. I was home the whole time. Then I was told it was going to be redelivered 5 days later. My precious contract got cancelled due to the smart switch feature allowing to change phone. This left me without a phone for the best part of a week through no fault of my own
31 July 2026
Reply from Fonehouse
Good Morning Maxwell,
Thank you for taking the time to share your experience.
We're very sorry to hear about the issues you experienced with your delivery and understand how frustrating it must have been to be left without a phone, especially when this was outside of your control. We sincerely apologise for the inconvenience caused.
We can see that you contacted us this morning to discuss your concerns, and we're pleased we were able to agree on a resolution with you. Thank you for giving us the opportunity to put things right, and we appreciate your patience while we work to resolve the matter.
If you need any further assistance, please don't hesitate to get back in touch with our Customer Care team.
Kind regards,
MJ
Reply from Fonehouse
Good Afternoon Mrs Melvin,
We're so pleased to hear that you found our ordering process easy, our delivery swift, and our prices very competitive. Your positive feedback is greatly appreciated!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Jayne,
We're delighted to hear that you found our service efficient, quick, and professional. Thank you for your positive feedback; we truly appreciate you taking the time to share your experience.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon,
We're delighted to hear that you found the process straightforward, easy to understand, and quick. We truly appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Couldn't understand anything the guy…
Couldn't understand anything the guy was saying - had to cancel as felt unsure and unsafe. Very hard to communicate.
Further to your reply -
The order was cancelled prior to delivery and I have the receipt of postage for the return.
30 July 2026
Reply from Fonehouse
Good Morning Jacqueline,
We're sorry to read your review and are concerned by the experience you've described.
We've attempted to contact you by phone but were unfortunately unable to reach you. After reviewing our records, we can confirm that we have not received any previous communication from you regarding this issue. We can also see that your order was successfully delivered on 31st and has not been cancelled, and we have not received a request for its return.
Based on the information you've shared, we're concerned that there may have been some unauthorised or fraudulent activity relating to your order. Please contact our customer service team as soon as possible so we can investigate this with you and provide any assistance you may need.
We take situations like this very seriously and look forward to resolving this matter with you.
Kind regards,
MJ
Reply from Fonehouse
Good Afternoon Pat,
We're delighted to hear that your new phone was dispatched quickly and that our staff were helpful. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Service was very good
Service was very good. However not happy that 4 days later the price had dropped by £4.
27 July 2026
Reply from Fonehouse
Good Afternoon Andrea,
We're glad to hear you found our service very good. We understand your disappointment regarding the price change shortly after your purchase.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I had a call of Anthony today he was…
I had a call of Anthony today he was very professional and helpful. He didnt rush he took the time to see if I understood everything. Can fault him everything he did was perfect
1 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Ben,
We're delighted to hear that our team member was professional and helpful, taking the time to ensure you understood everything. Thank you for your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Antony was very helpful and easy to…
Antony was very helpful and easy to talk to. Didn't rush the process took time to go through everything. Amazing help
1 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jade,
We're so pleased to hear that our team member was helpful and took the time to go through everything without rushing the process. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Recently renewed my mobile contract…
Recently renewed my mobile contract through Fonehouse. This is the second time I have bought a contract through them. They contacted me towards the end of my first contract and after I researched the market, they offered me a good value contract which I took. Thank you MacKenzie for bearing with me while I decided what was best and which network to go with.
21 July 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Caroline ,
We appreciate you sharing your positive experience with us. We're delighted to hear that you found a good value contract for the second time and that we could assist you in making the best choice.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very quick delivery and we were kept …
Very quick delivery and we were kept up to date at all times. Would definitely recommend
23 July 2026
Reply from Fonehouse
Good Afternoon Peter,
We're so pleased to hear about your quick delivery and that we kept you updated throughout the process. We appreciate your recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Eitay was very helpful and clear with…
Eitay was very helpful and clear with me about options in upgrading and made the process easy and informed. He was very patient and assisted me so much. I’m grateful to him and Fonehouse and looking forward to receiving new phone tomorrow!
1 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Sarah,
We're delighted to hear that our team member was so helpful and clear with you regarding your upgrade options, making the process easy and informative. We appreciate your kind words and are glad to know you're looking forward to receiving your new phone!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Daniel was excellent in helping me sort…
Daniel was excellent in helping me sort my upgrade when I had encountered issues online. Would highly recommend. Upgrades far cheaper here than through existing provider.
1 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Pete,
We're delighted to hear that our team member provided excellent assistance with your upgrade, especially after you encountered online difficulties. It's wonderful to know you found our upgrade options more affordable than those of your previous provider.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Well happy with phone for my son it was…
Well happy with phone for my son it was a great deal an it was delivered the next day cheers ian
30 July 2026
Reply from Fonehouse
Good Afternoon Ian,
We're so happy to hear you found a great deal on a phone for your son and that it arrived so quickly! We appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Mohammed,
We're so glad you had such a positive experience with us from start to finish. We truly appreciate your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Best sales man I have experienced
Antony Chamberlain was the person I spoke to over the phone, and I have to say he did an amazing job. After having a pretty rough experience with phones over the past year, I wasn't even planning on getting a new one. I'm usually the type of person who never gets convinced by sales calls, but Antony completely changed my mind. 😂
He was incredibly professional, friendly, and patient, taking the time to answer all my questions without making me feel rushed. His customer service was genuinely outstanding, and it's clear he really cares about helping his customers. Customer service at its absolute peak. Thank you, Antony!
1 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon,
We are so happy to hear that our team member provided such an outstanding experience! It's wonderful to know that we were able to turn around your previous phone experiences and provide such professional and patient service. We truly value your kind words and appreciate you sharing your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
No hassle ordering new phone that got…
No hassle ordering new phone that got delivered on time with no issues.
22 July 2026
Reply from Fonehouse
Good Afternoon Neil,
We're so pleased to hear that ordering your new phone was a hassle-free experience and that it arrived on time without any issues. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Fantastic experience with Eitay from Fonehouse
Eitay gave me a call as my phone was ready to renew. It wasn't a good time to talk so Eitay offered to call back later that day and was bang on time. Eitay explained my options, found me a great deal and then finalised everything with absolute ease.
Great service. Thank you!
31 July 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Liam,
We're delighted to hear you received such great service! It's wonderful to know that your options were clearly explained, a great deal was found, and everything was finalised with ease. Thank you for your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Najma,
We're happy you experienced quick service, next-day delivery, and a very good deal! Thank you for your positive feedback; it truly means a lot to our team.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Shaun,
Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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