Id give Fonehouse full marks. Everything clear & straight forward. Good value & emails explaining each stage. Delivery quick & order correct. Even later, when I had an issue with my phone number &... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Went in to update 2 existing phone accounts. Helped by the brilliant Karen and Mark to easily transfer over to new plans - saving 50% on our current plans with double the data! Also able to upgrade my... See more
Company replied
Great website, easy to navigate and a great choice of phones. I knew beforehand which phone I wanted but was undecided as to which contract to decide on. Fonehouse had some great deals on offer, with... See more
Company replied
Eitay was an awesome person to speak to when sorting out the contract for my new phone couldn’t have explained everything any better than he did and I thank him very much for his help and support when... See more
Company replied
Company details
- #48 of 97 best companies in Telecommunications service provider
- #15 of 73 best companies in Mobile Phone Shop
- #109 of 190 best companies in Electronics store
- #29 of 63 best companies in Internet Service Provider
- #6 of 17 best companies in Telephone company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39k reviews
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Not satisfied
I was told I would get free headphones as part of the package, didn't arrive. Also they insist on using DPD to deliver. They will only give you a Monday to Friday with no choice to change the time nor where to deliver to. Terrible delivery experience. Ask before completing purchase. Has taken over a week to arrive and have given up 2 days of work to be in for phone.
22 July 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Mark,
Thank you for taking the time to leave your review. We're sorry to hear about your experience and sincerely apologise for the frustration caused by the delay with your delivery and the missing earbuds.
Following your review, we contacted you directly to discuss your concerns. As a gesture of goodwill, we offered compensation for the time you were without your handset due to the delivery delay. We also identified that your complimentary earbuds had not been dispatched as expected. This has now been manually processed, and dispatched today.
We understand how disappointing this experience has been, particularly with the delivery arrangements, and we appreciate you bringing it to our attention. Thank you for giving us the opportunity to put things right.
Kind regards,
MJ
Bought an iphone for a very good deal
Bought an iphone for a very good deal. It was easy to find the suitable deal and for a very good price. and everything is done in a day
28 July 2026
Reply from Fonehouse
Good Afternoon Mohammed,
We are so pleased to hear that you found a great deal on your iPhone and that the process was easy and completed so quickly! Thank you for your wonderful feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
First time ordering a new phone
First time ordering a new phone. Process was very easy and new phone arrived very fast without any issues
21 July 2026
Reply from Fonehouse
Good Afternoon Lee,
We're so pleased to hear that your first experience ordering a new phone with us was easy and that it arrived quickly without any problems. Thank you for your wonderful feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great price
I found great deal, and bought my sim+mobile easily. Reliable company, I recommend.
28 July 2026
Reply from Fonehouse
Good Afternoon Pelin,
We're so pleased you found a great deal and that purchasing your SIM and mobile was easy! We appreciate you recommending us.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Wrong phone was being delivered and the…
Wrong phone was being delivered and the wrong network I requested was placed on that phone. So I was lied to throughout the whole experience
28 July 2026
Reply from Fonehouse
Dear Geoffrey,
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience and sincerely apologise for the distress this situation has caused. We can confirm that we've been in contact with you and have established that you were the victim of fraud.
We're pleased to confirm that everything has now been cancelled, and the necessary action has been taken on your account. We appreciate your patience while we resolved this matter.
If you have any further questions or require any additional support, please don't hesitate to get in touch with our Customer Care team.
Kind regards,
MJ
Reply from Fonehouse
Good Afternoon Farhan,
Thank you for your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Spoken to Jessica today after multiple…
Spoken to Jessica today after multiple calls to a network provider with no luck,it took Jessica minutes to sort out the issue that took two hours from the network provider that eventually they couldn't help with. She is a credit to your company, nice to speak to someone with intelligence.
30 July 2026
Unprompted review
Reply from Fonehouse
Good Afternoon John,
We're so pleased to hear that our team member was able to quickly resolve the issue that you had been struggling with. It's wonderful to know that you had such a positive experience.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Nicole was great to deal with when…
Nicole was great to deal with when upgrading my phone, making it easy and straightforward to upgrade. Thanks again for your support Nicole.
30 July 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Carla,
We're delighted to hear that upgrading your phone was made easy and straightforward. We appreciate your kind words about the support you received.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great experience with Chelsea Green
Great experience with Chelsea Green. She was super helpful, friendly and the process to upgrade was so much less painful than ive had in the past. Would 100% use the upgrade service again .
30 July 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jessica,
We're so pleased to hear about your positive experience with your upgrade. It's wonderful to know that the process was much smoother than in the past and that you would use the service again.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Michael was very helpful and patient…
Michael was very helpful and patient with my situation. Thank you :)
30 July 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jayd,
We're delighted to hear that our team member was very helpful and patient. We appreciate you taking the time to share your positive experience with us!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
The service was excellent. Bye Aimee.
Aimee. Was so helpful and understanding,as we are old and unable to cope with modern technology. She deserves a medal. Thank you Aimee your a star.
30 July 2026
Unprompted review
Reply from Fonehouse
Good Afternoon David,
We are so happy to hear that our team member provided such helpful and understanding support. We always aim to make technology accessible for everyone, and your kind words truly motivate us. Thank you for sharing your wonderful experience!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Gavin,
We are so pleased to hear that our team member provided you with such a fantastic, first-class experience. Thank you for your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent customer service
Chelsea was lovely to speak to, informative and patient with me! Really pleased with the new upgrade! :)
30 July 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Lottie,
We're delighted to hear that our team member was lovely to speak with, informative, and patient. We're so pleased you're happy with your new upgrade! We appreciate your kind feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great service and fast delivery.
18 May 2026
Reply from Fonehouse
Good Afternoon,
We appreciate your positive feedback regarding our service and the promptness of our delivery. We are so glad everything went well for you.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
This is my third contract
This is my third contract with Fonehouse. Eitay was very helpful in arranging a new contract to suit my needs. He explained the terms & conditions & I was happy to proceed with my order. Highly recommended.
30 July 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Richard,
We are so pleased to hear about your continued positive experiences with us! It's wonderful that our team could assist you in arranging a new contract and explaining the terms and conditions. We truly appreciate your loyalty.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Florin,
We're so happy to hear you had such a positive experience! We appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent service!
21 July 2026
Reply from Fonehouse
Good Afternoon Andrew,
We're so happy to hear you had such a positive experience! We appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Darren,
We're glad to hear that our promptness was a positive aspect of your experience. We appreciate your feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Good deals.
27 July 2026
Reply from Fonehouse
Good Morning Stephen,
We truly appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning,
We're delighted to hear that you found the process quick and easy, and that you experienced excellent communication and fast delivery. We truly appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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