Fonteyn Outdoor Living Mall Reviews 5,998

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and professional approach, making the purchasing process smooth and enjoyable. Many people highlight the excellent service received from initial contact through to installation, appreciating the personalized advice and support. Reviewers are also impressed with the wide selection of products and the quality of the items, describing them as well-built and reliable. However, some customers also noted significant issues with after-sales service, including long delays in repairs, unfulfilled promises, and poor communication. A few other people also felt that the product they received did not meet expectations or had defects upon delivery.

Reviews shaping this summary

Rated 5 out of 5 stars

It is always of great pleasure dealing with Mario as a dealer . He is always very helpful and goes out of his way to assist us even after office hours . Jackie

Rated 5 out of 5 stars

Thanks to Mario I bought my first spa tub. He followed me throughout the process helping me with useful advice and always making himself available. Highly recommended!

Rated 5 out of 5 stars

Ahmed took time to show us around the latest jacuzzi hot tubs at this fantastic showroom.Very welcoming and knowledgeable about the product and care/afterservice.Highly recommended!

Rated 5 out of 5 stars

I recently bought a barrel sauna from Fonteyn. The service from start to finish was fantastic. The fitter , Mark, was friendly professional and fitted the sauna in no time. An absolute credit to Fonte... See more


Company details

  1. Garden centre
  2. Day spa
  3. Home Furniture Shop

About Fonteyn Outdoor Living Mall

Written by the company

Iedereen meer laten genieten van het buitenleven, dat is waar wij van Fonteyn dagelijks naar streven. Dat bereiken we onder andere door u het grootste assortiment outdoor artikelen van Europa aan te bieden. Dit assortiment spitst zich toe op zeven specialiteiten: tuinmeubelen, veranda’s, spa’s, buitenkeukens, zwembaden, sauna’s en tuinhuizen. Dit complete assortiment staat breed opgesteld in onze sfeervolle showroom van maar liefst 35.000 m2. Alle artikelen worden u gepresenteerd in sfeervolle tuinsettingen, zodat u zoveel mogelijk inspiratie kunt opdoen voor uw eigen tuin.

Dankzij ons brede assortiment, hebben we voor iedere wens en portemonnee een geschikt product. Onze even deskundige als gepassioneerde adviseurs helpen u graag bij het vinden van dit product. Zij zorgen er met hun brede knowhow voor dat u altijd slaagt. Wat u bij ons ook aanschaft, u kunt altijd vertrouwen op de hoogwaardige kwaliteit ervan, aangezien we werken met alleen het duurzaamste materiaal en de laatste technieken.

Bij Fonteyn kunt u rekenen op een uitstekende service, zowel voor als na aanschaf. Ons complete aanbod ligt opgeslagen in onze enorme voorraadkelder van wel 60.000 m3, zodat u nooit misgrijpt. Mocht u jaren later weer eens een onderdeel nodig hebben, dan heeft u dat vaak de volgende dag al in huis, om weer optimaal van uw investering te kunnen genieten.

Veel buitenplezier!


Contact info

3.8

Great

TrustScore 4 out of 5

6K reviews

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Replied to 7% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great selection of saunas and fantastic customer service

This is not the first time we have made the drive from Amsterdam to Fonteyn in Uddel. Our experience at this store has be stellar. The sales staff are knowledgeable and extremely nice people. We would like to extend a special thank you to Cheyenne in the sauna department for all her patience and help with the purchase of a sauna to be shipped to Portugal. She answered all our questions and left no doubt in our minds that she was well informed and helped us tremendously in our purchasing decision.

15 April 2022
Unprompted review
Rated 2 out of 5 stars

Fonteyn was always helpful, but then...

Fonteyn was always very helpful, and we only purchased our spa supplies from them for years. Then during corona, something happened. We purchased supplies that arrived quite late, and then ordered our regular filters but were sent ones that didn't fit. Rather than simply accept the return and admit that either they no longer stocked the item, or that they had made an error, Kevin pushed back saying "they must fit, they fit everybody else". Even after sending photos showing the filters were clearly not the same ones they had been selling, he refused to replace them with the right ones. So we've switched, and are now buying the proper filters (which fit) and ALL our supplies from another vendor. Really too bad, since before Kevin we had a wonderful experience with Fonteyn.

31 March 2022
Unprompted review
Fonteyn Outdoor Living Mall logo

Reply from Fonteyn Outdoor Living Mall

Goededag Jack, Graag ontvang ik van u een ordernummer zodat wij u zo goed mogelijk kunnen helpen.

Rated 4 out of 5 stars

Rico is the best !

We want to receve an offer for an infra red sauna/cabine, and without having an appointment Rico was very helpfull to advise me for the right sauna. He let me experience the different waves and told me about possible health danger by longer use then 40 min. every day. He let me experience the diep waves and possibilities of the Brilliant 2 infra red cabine. Thank you very much Rico.

29 March 2022
Unprompted review
Rated 1 out of 5 stars

WORST STORE EVER

Worst store ever never buy from here. We bought a wooden garden house 2 years ago from this place. Well it is one of the worst products made. It started with building it. Fonteyn sends over these workers to build it for you. They installed it incorrectly. There are gaps in between the wooden planks. So it does not look stable at all. We called Fonteyn telling them of this and they did nothing. We called again asking them to do something about it and they told us they would sent someone over to come take a look. 2 years further and still nothing. They ended telling us that they did everything right and that it was our problem. So never buy from here!!

4 March 2022
Unprompted review
Rated 5 out of 5 stars

Garden furniture/BBQ

The service and the product, both are excellent !!very happy with Fonteyn. Highly recommended.

21 February 2022
Unprompted review
Fonteyn Outdoor Living Mall logo

Reply from Fonteyn Outdoor Living Mall

Hello Sushmita,

Thank you for your compliments.

Greeting Merel

Rated 5 out of 5 stars

Service with a Smile

Both Trudy and Annamaria were super special in their customer service. They were prompt, giving the right advice (and not just selling) and the best part - they were both doing their job with a smile :) Hence, we enjoyed our experience with Trudy and Annamaria and looking forward to visiting Fonteyn again.

21 February 2022
Unprompted review
Fonteyn Outdoor Living Mall logo

Reply from Fonteyn Outdoor Living Mall


Hello Crishnanajay,

What an incredibly beautiful review! Thank you for your compliments. Trudy and Annamaria are top notch and we don't know anything other than that they just laugh.

We hope you enjoy your purchase.

The coffee will be ready for you again!

Greeting Merel

Rated 5 out of 5 stars

Much improved after first visit.

I have to say that the first time we visited Fonteyn 3 years ago the service, or lack of, was terrible. But on our visit last week it was excellent. We bought a jacuzzi after the very informative Mario guided us through our options.

17 February 2022
Unprompted review
Fonteyn Outdoor Living Mall logo

Reply from Fonteyn Outdoor Living Mall

Hi Colin,

Thank you for your nice review! It's great that you were helped. Of course we want to continue to grow, so thank you for your compliment!

Greetings Merel

Rated 5 out of 5 stars

Great service

Great service, met Christian, who advised me with some fantastic information which made it easy for me to choose the eight hottub for my family

7 February 2022
Unprompted review
Fonteyn Outdoor Living Mall logo

Reply from Fonteyn Outdoor Living Mall

Hi Patrick,

Thank you very much for your nice review! It's nice to hear that you were helped.

Greetings Merel

Rated 5 out of 5 stars

Perfect support!

Perfect support! Thank you Don!

21 January 2022
Unprompted review
Fonteyn Outdoor Living Mall logo

Reply from Fonteyn Outdoor Living Mall

Goedendag Daniele,

Dankjewel!

Groet Merel

Rated 5 out of 5 stars

An outstanding experience!

Jordy is amazing! 🌟 I had such an informative experience discussing all the possibilities of delivery costs, times and anchorage. Jordy has a plethora of knowledge, explaining everything from specialist woods as well as the thickness of sheds. He is a real asset to the team at Fonteyn. He built up tremendous rapport with me, I have already spoken to many of my friends and colleagues about the stunning range of garden sheds, Jordy has spoken to me about.
I highly recommend speaking with Jordy about the range of sheds Fonteyn have.
Thank you Jordy! You have gained a loyal customer! Dank je wel!

3 December 2021
Unprompted review

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