foodpanda Reviews 

Rotten food. Rotten sardines, half of the cans. All Payless noodles with mold, some just when packed, others when you eat, you can see tons of mold on noodles and they taste bad. I had diarrhea after eating them just to understand it was bad and paying attention. Never ever saw any mold on noodles in my life prior to using this service. The customer service says we won't refund anything. Thanks for caring. Here you go.

Their POS app placed a duplicate of an order I placed. They refused to cancel it and even tried to gaslight me into thinking I placed both orders. So now I'm going to be charged twice for an order I did not place.

The efforts to stonewall were astounding. Whoever is training your support team to frustrate customers is doing an incredible job.

Worst experience ever. I placed an order to be delivered to my niece in Cainta but driver didn’t deliver, although he didn’t actually deliver the meals, he still put on the app order that he has delivered. When I contacted the company Food panda, they said they would not be able to do a refund and they couldn’t contact the driver. Poor and terrible service honestly. If I knew this information, I wouldn’t have ordered. I don’t like leaving bad reviews but this experience needs to be heard by others so you can also avoid this.

Dear Food Panda, Please do a better job at your customer service and pick reliable and honest drivers. I will never use your services again.

Worst app ever. They don't have some of the items that I have ordered so I canceled my order and ordered somewhere else. I did ordered on another branch of burger king as soon as I canncelled my 1st order but never got my refund back. They just told me that they will never refund my 451 pesos coz it was my fault which is ridiculous!!!

Nag cancel ako ng order tapos di nila ko ni refund or nag offer manlang na i deliver nalang yung order ko since di sila makapag refund. Just a small amount pero di nila magawan ng paraan, never heard of no refund policy nila. Tanga pa kausap ng customer service. Will never use food panda again

If you cancel an order, refund the money immediately! You easily took my money, easily give it back! Will never use this company again. Save your time and money! ON SITE... this company is straight trash!

FRAUD. They so easily charged my card for the order and refused to give back the money to my card when it was cancelled due to the store not giving me any of my orders. They force the money to the Foodpanda wallet to force you spend it with them, their team all out refuses to put it back on my card saying theres nothing they can do. What a fraudulent company! I will never spend a dime with Foodpanda, Ill report the charge as fraud on my card instead of ever spending for them to make money.

The customer support is only attentive to pandapro users, even if regular users pay the same amount of money for food orders, even more for delivery rates. If you are not a pandapro user, customer support easily brushes off your concerns and will not exhaust efforts to help you. Pandapro users can easily get support and given vouchers right away but to regular users, the customer support is very dismissive. It is disgusting.

Voucher applied at checkout and the order was placed without the voucher. I contacted customer service and they can't do nothing about aside from cancelling the order without refund (and I am guessing they will thank me for giving them money lol). Their customer should shut down their operation since they all insisting they cannot do anything after the order is placed. So what are they working for? I escalated the issue and someone got back to me and mentioned they cannot do anything because order was delivered and they did not even attempted to delay the order, they just waited for it to be delivered so they can (un)resolve the issue by saying it was delivered. It was not my fault that the voucher was not applied.

They got the money and never delivered the order ! And when I asked for refund I received an automatic reply that refund was not available …avoid by all means

They charge pretty high delivery especially during peak hours. On top of that, each product price is 10-40 more expensive than in the restaurant. If you order for more than 300-400, it is cheaper to take a ride, in some cases.
That being said, it is mostly a good experience and you get your food pretty quickly.

Foodpanda ruined my Dad’s fathers Day! The cake did not reach my dad back home (im based overseas). pin location function not 100% accurate yet i gave correct address on the remarks section. Ive reached out to helpdesk for a redelivery request after confirming it was not received - apparently they’re facing a driver issue as he was unreachable thus they are not able to confirm delivery location, nor could issue a redelivery or even a refund! Unacceptable service you need to consider seriously improving please!

There are times that the review is very rude to their customers.

The driver refused to come into the lobby.He wanted me to go out in the street to pick up my order.. And customer service was nowhere to be found on the app

We ordered a fish fillet from McDonald's Anabu Aguinaldo, hereafter referred to as 'Merchant,' via the Food Panda app. Shortly afterward, a man from McDonald's Anabu Aguinaldo called us, saying they no longer offer a fish fillet and asked us to cancel our order.

As a bit of a backdrop, we have been a Food Panda merchant in the past. We know that merchants are penalized if they cancel an order. As we want the Merchant to learn from their mistake, we insisted that they should cancel the order.

The person from the Merchant insisted that we cancel, claiming they don't have an option to cancel on their Food Panda device. The Merchant offered to replace the order, but we stayed firm about what we wanted to eat. The Merchant then vehemently asked us again to cancel our order, which we persistently refused to do.

The Merchant then ended the call. After a few minutes, someone named 'Amor' called us, introducing themselves as being from an affiliate of Food Panda, which handles Merchant requests related to the aforementioned concern. 'Amor' stated that they would cancel the order and that we, as the customers, would be charged.

It made no sense to us that we would be charged despite not having received any item. We then asked for the situation to be escalated. 'Amor' repeatedly said that they had limited access to the situation and refused to escalate the call.

Food Panda, why does a third-party company have access to customer accounts and charge them without providing any product or service?

The charge was automatically converted into Food Panda credits, without our consent, and shows as refunded on the transaction, which has been attached to this post.

We recorded our conversation, which was consented to by the company you affiliate yourselves with. We have no hesitation about posting it on social media to make the public aware of this situation and to ensure they don't fall into this bogus scheme.

User's recommendation: Be careful with your transactions with Food Panda and McDonald's Anabu! If you are the person who takes care of your payment information, better delete this app and never use it again, EVER!

Poor compensation on missing orders and worst customer support.

I would rather go with Grab Food instead because they don't even have a decent customer service hotline or agent. All they have is that ridiculous Facebook Messenger with canned replies. My food took two hours to get to me. I should have cooked my own meal myself had I known this was going to happen.

Their food merchants are par below standard.. They fail to provide support to their customers!

DO NOT USE, ITS A SCAM!!!!!

Tried ordering Wendy's and they contacted you through your corporate lines. Waited 45 minutes and they had to regretfully cancel because NONE OF YOUR RIDERS WANTED TO ACCEPT THE ORDER and the mall the branch was in was about to close. People should STAY AWAY FROM YOUR SERVICES. I would love to say that this was a one-off thing, but two years ago you CHARGED ME ON PAYPAL then did not forward the amount to the restaurant so MY ORDER WAS ON PENDING FOR FOUR HOURS and eventually was cancelled. IT TOOK YOU 3 BUSINESS DAYS TO RETURN MY FUNDS TO ME AND YOU DID NOT EVEN COMPENSATE ME FOR THE EMOTIONAL STRESS OF WAITING FOR FOOD FOR *FOUR HOURS*.

Stick to Grab. At the very least they will get your food delivered, even if you do have to re-book the delivery when it gets canceled.