Fanatics Reviews 

If you're reading this customer. Always and never throw your gift cards away if you use them to buy anything from this place. I purchased shoes for my wife they did not fit send them back and was told they were going to send a refund to the gift card that I used to pay them with. When I use up a gift card I never keep them I throw them in the trash or I shred them. When you look at their fanatic website to purchase they never tell you to keep your gift cards because they might send you a refund in that gift card. Trying to get my money back or to get a credit is like pulling teeth. If I used my bank card or my credit card it would be an easy transaction. But when you use a gift card it's a totally different story. I have a lot of friends and family that purchase some items to fanatics but as of today I will inform them all to go shop elsewhere. Customer service is very poor I cannot believe the run-around they give you. My order number is 21-5167-4043. If you guys want to keep my ongoing business with my friends and family I would need you guys to reach out to me and have this matter resolved.

Really horrible experience and would not ever order from this company again and I recommend no one else does either. I ordered two cowboys wine glasses for my boyfriend as a birthday present. I received an email that the wine glasses were delivered, however they were not at my house and no package arrived. I called customer service who was nice and reshipped the wine glasses for me. Then, after putting them in the dishwasher before using them the entire cowboys logo ripped off of one of the wine glasses and we never even got to use it once! Overall horrible experience with this company. Their kind customer service representatives are their only saving grace.

Purchased a personalized jersey for a Christmas gift. My wife didn’t open it until Christmas and quickly noticed that the lettering and numbers we poorly attached to the jersey. Half falling off and the rest was over processed and burned. We promptly return and were told today that they received our return but we exceeded the 365 day return policy when we ordered just prior to Christmas. We will never use this company again. Terrible experience

DO NOT ORDER FROM HERE. The email with the shipping information that was sent to me had a tracking number for an order that was shown as delivered 2 years ago. I got no help through their website. When I called it took me 3 tries to get a live person because I was either disconnected or,got a fast busy signal. When I finally spome with someone I asked for a refund only to be told they woild not give me one. I was then provided with a ticket # that was opened to get,me thw corrct tracking #. This place is a scam and I would,not waste your money

I ordered a jersey for my son on 12-20 and the website said it would ship WITHIN 7 days 10 days later it still hasn't shipped. I called to cancel the order and I was told it would take 3-5 days to refund my payment it didn't take 3-5 days for them to take my money. This is the worst site ever I will use them ever again.

I'm a hat guy.. Just got my order from this company. An my hat was flat an looks like it was wet an put in the box. Not sending it back just not ever ordering anything from them again. ✌

I had placed my order on Thanksgiving to give as a Christmas present. After a week finally received an email saying it had shipped. I kept checking the tracking number but after another week still said a shipping label was being created. Called customer service and the agent was very apologetic and said my issue would be sent to technical support that I would relieve an email in a couple of days. I received my e-mail saying my card would be refunded. I don't want a refund I want my order. Now when I try to reorder my product it's out of stock. So disappointing!

Never ORDER for this company. I ordered a custom jersey and when it arrived the stitching was bunched and crooked. I called customer service and got the run around...they put in a ticket and someone will contact me and maybe they'll decide to refund it. What!!!!! I asked to speak to a manager and got the same story. There is NO customer service and this is one of the worst customer experiences ever. They didn't even try to get a quick response from their vendor. Apparently Fanatics has their customer jerseys done by Majestic who has zero quality control. Now I have to sit around waiting to be contacted - guess my son won't get this for Christmas!

The website doesnt work properly. When I try to sign in i get a (sign in Failed) message.. I ordered a personalized jersey and my price was 61.80.. but my credit card was charged 68.40.. I dont understand this. When I called customer service the very nice lady could not find my order. Although I have a order number.. Still waiting for my Jersey.. Very frustrating

Youth slippers clearly run small will not exchange. But offered a return that cost half the price of slippers. Order from Amazon, as they are putting everyone out of business anyway. Things tell you things. Companies need to get with it.

Worst merchandising site EVER! They will cancel an order you entered in CORRECTLY the next day with a vague email. When you call to verify the order (stupid a$$ process), the woman told me I was verified and that it would arrive on Friday when I ordered Sunday, and called Monday(today). On Friday, no package shows up. Instead I have to call to get info. This last lady tells me the package was cancelled from the start and that it would need to be re-ordered. Never received an email telling me so. If I could, I would give this site a 0 OUT OF 5 STARS!!!!!! STAY AWAY!!!!!!!

absolute trash website. ordered something and didn't get an update for weeks. said it had shipped but never came. support said that was out of stock and couldn't give me an estimate on when it would come, EVEN THOUGH IT SAID IT WAS SHIPPED...... DON'T LET PEOPLE ORDER STUFF THAT IS OUT OF STOCK. READ THE OTHER REVIEWS STAY FAR AWAY.

Don’t order anything from this shop.. worst quality ever..!!!!

Ordered custom t-shirt Aug. 15th. e-mail stated it would take 6 business days to ship. I called after 7 days, Aug 24th. They said Item was in the "process" of being shipped and would arrive Sept 4!.. 2 1/2 weeks for a t-shirt! I demanded my money back. I am currently holding my breath.

I live in the same city Jacksonville as their product warehouse, but sadly I have been extremely disappointed, I order 2 shirts and hat over week ago and still have not received my order after being guaranteed 3 days

Received an item from Fanatics as a gift and it didn't fit, so I returned it and clearly marked the box that I was returning a gift. I did not want the sender to know I was returning her gift. The form said that I would be issued a gift certificate to my email address. They deducted $5.50 for shipping ( so much for free returns), and then I never got the credit. When I called, it turned out that they had issued the credit back to the sender of the gift- horrible customer service!! And the only thing they offered me was 20% off a purchase. Like I would ever buy anything from them!

Worse company ever, paid extra to get fast shipping and received a message 3 weeks latter saying address was incomplete knowing it was a lie. ..... I finally received almost 5weeks latter. Good product but I won’t shop again

I purchased an item on fanatics.com in November, 2017. I was unhappy with the product so I generated a return. I returned the item just two days after the purchase. I received the refund (minus the $4.99 shipping charge, minus $5.50 processing fee) more than six months after the purchase. Very poor customer service.

I have used the web site "Fanatics" quite a lot & have been very satisfied with the service & quality. However, I placed an order with a site called "True Fanatics" on 1/5/18. It is now 3/8/18 &, in spite of my sending them 4 e-mails, I haven't heard a word from them. They did however, charge my account. So they have the money & I have nothing!!!
Please beware

Dec 4: ordered UCF Peach Bowl Tshirt
Dec 19: received Tshirt - wrong size
Dec 19: Fanatics CS said they would overnight correct size
Dec 21: Tshirt shipped land - NOT overnight - will receive Dec 30, while I'm in Atlanta for the game
Dec 21: called CS; blah, blah, blah
Dec 21: ordered same Tshirt through UCF Bookstore
Dec 21: UCF shipped Tshirt land
Dec 23: received Tshirt from UCF Bookstore

it took UCF bookstore 2 days and they got it right,
12/23 its been 3 weeks and I'm still waiting for the Tshirt from Fanatics - which it'll take a month.

btw: this was the second time I used Fanatics, a few months ago Fanatics lost my order

my experience ... you decide