Footlocker Reviews 

Absolutely disgusting customer service, would not take returns of a order where trainers was to small. Requested photos to which they accused them of being worn an more or less accused me of being a liar.
Will never shop there again afelter being a customer for many years

Worst customer service, company i EVER care to have dealt with. Avoid at all costs!!

Tried to return a pair of UGG boots that were very clearly counterfeit and they denied having ever received the return for 3 weeks and then they were randomly delivered back to me via a different courier, in a different box with my receipts and paperwork removed (sender was still footlocker). Have now sent them proof that they are counterfeit and they are ignoring my emails. I suspect that they were a customer return or something and they've been switched out rather than footlocker actively selling counterfeit items, but the blatant disregard from them is an atrocity. I'm reporting this to trading standards and action fraud and have also spoken with UGG directly as this also reflects badly on them. I have given footlocker ample opportunity to resolve this, but they ignore each and every communication from me. Shocking company

Absolutely shocking customer service!!! Sent trainers back as they were too small. It took weeks to have a conversation with them via email. Several of my emails were ignored. Refused to give me a refund as they were returned by Evri instead of DHL. I had tracking number plus proof they had been returned yet I am now out of pocket over £120.

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MY PARCEL ARRIVED QUICKLY BY DHL BUT WAS OPEN, THE BOX INSIDE WAS DAMAGED AND STANK OF CIGARETTE SMOKE. THE LOGO ON THE TRAINERS WERE SMUDGED AND THEY LOOKED LIKE SECONDS. IST AND LAST TIME I WILL ORDER FROM FOOTLOCKER, ABSOLUTE SHAMBLES.

I first posted a review for Footlocker on the 12/12/2024, it is now the 28/01/2025 and despite a message from them on the 14/01/2025 stating there refunds never take longer than 14 days , guess what still no refund and that is not taking into account from the 12/12/2024,,
SIMPLY DO NOT GO NEAR THIS SHOP OR HAVE ANY DEALINGS ONLINE OR OTHER WISE WITH THIS TOTAL SHAM OF A COMPANY !!!!!!!!!

REF: 31900440207990407232

Terrible customer service.
Item not received.

They request a form to be printed and filled out.
Have sent it three times, now, as they keep saying they have not received the email.

Lack of competence, terrible support. Avoid this company.

Have escalated to Paypal.

Terrible in-store experience last December. Rushed through and the wrong sized item packed. Customer services stated they could not support store issues and not able to rectify. Ridiculous. Don't they represent the brand as a whole? No local store. Tried to organise a return and refund, so we could purchase again. Asked Footlocker to send postage label. Should be an easy solution. Nothing. Now they have radio silenced me. Tried to raise and escalate a complaint. Again, nothing. Absolutely disgusting communication. No surprise they lose custom and get such poor reviews. Wake up Footlocker! Seriously, what are you doing??? Currently you are truly awful. My recommendations are Do Not Use. Shop elsewhere.

I ordered shoes from Footlocker UK and have been scammed. Someone clearly cut open my box, took the shoes out and replaced it with a cheap key ring that they also sell. It was set up to look as though I was shipped the wrong order, as the scammer even inserted a fake invoice/receipt into the box. I only learned it was fake when I called footlocker and they said that the order number on the invoice didn’t exist.

Accidents happen of course. So I provided them photo evidence of it all, they admitted something went wrong. However weeks later, they are still making me jump through hoops to get my refund.

Can’t believe a company of this size is not issuing a refund promptly. I have decided to go through my credit card in hopes of getting my money back.

Do NOT purchase anything from this company.

My friend ordered a pair of trainers from here and had to send them back as they was the wrong size. We sent them back and still didn’t hear anything after over 30 days so I finally contacted dhl who confirmed the trainers had arrived back. I rang footlocker and they have accused us of, quoting “sending back a hot water bottle and on the second attempt to open the parcel it was an empty carton” this doesn’t even make sense how can you attempt to open a parcel twice and it have 2 different items in it! I have all my evidence of emails and phone calls and will be contacting trading standards. Footlocker are refusing to reopen the case. Clearpay are just as incompetent refusing to give us a refund for the late payment fees even though I have proven we sent those trainers back.

Shoes falling apart after 4 months of minimal wear. Supposed to be a 2 year guarantee but try getting them to honour that! Took the shoes back to a store and was informed that they couldn't do anything as the manager wasn't working that day.
Sent them photos clearly showing the problems, they said they couldn't see it when it is very clear.

I have spent £1000s online for trainers for myself and my two boys and every time there is a problem!!!! My most recent order I received an email from Footlocker saying “as per MY request part of my order was cancelled!” First of all I NEVER requested a cancellation and secondly after an hour on hold got someone who barely spoke English and was told it’s maybe because it was out of stock! When I placed the order there were still SEVERAL SIZES listed as being IN STOCK!!! Never ever again will I order from Footlocker!!!!! I’m absolutely appalled at the lack of competence and lack of customer service!! Footlocker lost a long standing very loyal customer today!!!!!

Ordered a pair of Nike shorts and a T Shirt on the 8th of December anticipating pre Christmas delivery. A week before Christmas they advised that the shorts not available due to a supplier issue - really! why list as in stock if your only going to order when I do. I reluctantly agreed a substitute.............and waited. 2nd week January they advise T shirt shipped but shorts cancelled and refunded as the sub also had a supplier issue! Useless and given the high cost of postage for just one item wont ever be ordering again - steer clear!!

Poor communication. I ordered a pair of trainers in two sizes which arrived a week apart. As I was keeping the first pair I returned the second pair immediately via DHL as advised. I wasn’t given a tracking number when returning and have had no email or text messages to acknowledge the refund is being dealt with. I have contacted both footlocker and DHL to see the status of my return. Footlocker say they can’t do anything and I have to contact DHL, DHL are impossible to speak to and haven’t replied to my email. The trainers are great and at a great price in the sale but I wouldn’t have ordered them if I was aware how poor their choice of couriers are and that footlocker wont keep you updated on any stage of the process. I am still awaiting the refund but I am getting increasingly worried that I won’t receive one. This purchase was on behalf of my daughter buying out of her Christmas money and I can’t afford to lose money on the second pair.

Seems to go against the grain but I bought my girlfriend some SL72s as a last minute present at half price on 23rd December 5pm. They were with me by midday, with free postage, the next day!

Had a negative experience in store, and then liaised with the customer service to action a refund. They requested some information from me and i provided that promptly. Since then I have received no correspondence from them and it’s been over a week, and even got chased for a response, even though I already provided one to them. Keep in mind the shoes cost me nearly £200

Incompetent company with no customer service. Do not buy anything from them!! You will never get your order !!!bunch of scammers ! I’ve learned my lesson and will never order anything from them again. Messed up Christmas present for my teenage son. Idiots !!

Ordered a gift on 19th December and still no parcel thanks for ruining my Christmas, I have called up customer service today can’t hear the guy sounds like he’s in india somewhere telling my whole load of bullsh*t about they don’t have a record of my purchase yet I have a email receipt and order number never again will I ever purchase anything from footlocker they are a total joke I really wish I saw there’s reviews before I put that order through.

me and my Partner where in Guildford looking for a pair of trainers for a Christmas present that were out of stock , so we where told a pair was reserved in the Croydon Branch , so the following day my Partner drove all the way there to collect the trainers to find they where heavily damaged and squashed , they where retailed at £170 and offered only 10% discount and said to her face it wasn't their problem and there was nothing more they could do. even though she has lost money on fuel parking and had to travel all that way for nothing with rude staff - will never shop their again - awful customer service and let us down for a Christmas present

Terrible avoid at all cost. Order never turned up, none existent communication. The only reason I know it’s not arriving is the pending amount in my bank has gone back into my account. No word or explanation from Footlocker even after several attempts to find out. Very disappointing especially at Christmas time. That’s me hitting the shops on Christmas Eve now then. Would never use this company again.