Footlocker Reviews 

Wow!! What a lot of bad reviews, wish I had seen this before ordering.

Ordered a pair of Ugg boots nearly 3 weeks ago, DHL tried to deliver to my house 10th December but I was at work so changed to a local shop for pick up. Every single day I receive an email from DHL saying my parcel will be delivered to the shop today and it isn’t, tracking says it’s at the depot. I am now stuck in a no man’s land with footlocker, they won’t do anything about this, they say they can’t until it’s not been scanned for 5 days in a row, DHL scan it everyday but don’t deliver, the customer service agents on chat lie, every single one tells a different story says it’s been escalated and they’ll get back to me, no one does and it all starts again, I have asked to make a formal complaint and speak to a manager and the agents just say I can’t???? They won’t issue a refund, they won’t resend the boots and I get nothing, I even phoned DHL who are as useless as footlocker, I think I will have to start a claim with the bank to get the money back
Please avoid!!!!

I ordered a pair of trainers which arrived with a prominent stain on them. How they were sent out like that I don't know as it was on the side showing as you opened the box!
They were a Christmas present- took 2 days of perseverance to get in contact told I can return but will take 2 weeks plus and that returning in store is up to their discretion- I don't have a footlocker in the town I live so am reluctant to travel if they won't do it and am now put off returning having read the other reviews.
I would not recommend buying from here based on my experience.

Place a order on line can't get in touch with the

Even a star is too much,

A returned parcel that was lost and I’ve never received the refund even if footage was provided from the drop off location. I wouldn’t advise to order anything from this company I just lost 2 months of searching and providing proof that in the end was not sufficient, claimed with the delivery company as well and guess what they advised to claim with footlocker because I’m an individual and all the claims are made between companies. every time the investigation had a step forward footlocker made 2 steps backwards. Careless and useless

"What a joke of a company! After placing my order, I was told they couldn’t find my address—odd, considering it’s a prominent restaurant open all day and night. Their solution? None, really. I asked to collect the shoes from their shop, but they insisted I’d have to pay again at full price! Now I have to wait 14 days for a refund for shoes that never even arrived. How’s that for customer service? I wouldn’t trust this company to deliver anything, let alone provide support when they mess up."

Customer service is a joke, my order is overdue by a week, No response from email no one answering phones and the online chat is pointless just throws faqs at you, now not expecting to see my son's Christmas present, avoid online ordering from this overpriced site.... disgraceful.

Bad service.. I had to wait foe more than half an hour for my size and at the end the shop closed down and they told me we couldn’t find your size.. When I asked them about the delay and whether the shoes are sorted in their store they told me that due to high demand some sizes just just pile up with no boxes so they can’t find them 👎🏼

1.6 is a generous review parcel arrived completely empty said basically tough absolute shower of a company don’t use you have been warned ! Hope they go bust

I ordered some trainers from footlocker. A few days later I got an email saying you were sorry we had cancelled the order and also you were sorry for any inconvenience. We never cancelled the order! Seeing as footlocker cancelled it we have now gone else where for the trainers.
We also then had an email asking for feedback on your service but the link to the survey didn’t work. Won’t be using again.
Order number 31900440202178347264.

++ Do not order from this company ++
If you just read that then this review has done its job. If you want to know why then here's the reason.
I ordered online 15th November to get a pair of Adidas Campus shoes delivered to the store nearest me. Everything seemed to go well and the order was despatched by DHL and I waited for the email to say it was ready to collect. On 27th Nov I was send a request to rate them now I had received them. But I hadn't. So, I checked the tracking and it showed DHL had delivered them on the 21st November (but it stated a different town) and even showed a picture of the consignment. My Foot Locker order still said it was awaiting delivery on the website.
I raised a case on the website asking to cancel my order as I needed the shoes as a present. Thinking this would be easy was a mistake. They said I had to wait until it was ready for collection and then leave it there for 10 days and it would be returned and a refund issued 14 days later. As it wasn't ready for collection even after 2 weeks this process could go on forever. I then ordered from Adidas directly and got my shoes 3 days later.
The saga with getting a refund for something I hadn't received continued for another 8 days. While emails were exchanged trying to explain I shouldn't have to wait until they decide to refund me. Finally on Friday 6th December they sent me an email saying their team had contacted the store and shoes had been collected. To collect an order, you need photo ID and the order details. This was now in the hands or their Fraud Department and I needed to print and complete a document that required me to cooperate with the courier and police investigations. Basically, they believed I was defrauding them. It would then take another 2 weeks to reach a decision.
Armed with this new information I went to the store to ask the Manager how somebody had collected my order and when this was. However, the assistant returned with my order already packaged in a carrier bag. I had been lied to by customer services. I handed the unopened bag back and asked for a return and refund. The store Manager had to process it though and it seems like she was having a bad day and was quite grumpy about it. The refund arrived on my card 2 days later.
How dare I be accused trying to defraud a company simply because their business is a shambles. Never, ever will Foot Locker get any business from me.

Ordered Uggs on Monday, assuming that as stock is available in store near me, collection would be fast. Its now Thursday, and nothing.
Went to the shop and was told that, even though they have the stock there, I would have to wait for my pair to be delivered. Will never shop here again.

Why spend £150 and wait for items for days when you can just go to JD or ASOS and have it next day??

I ordered a pair of trainers online from footlocker for click and collect which stated that item would be ready within 24hrs for collection. It has been over 24hrs and no sign of a "ready for collection " email. I tried to call the store but get no answer. Customer service is also a robot. I will learn from my experience and avoid ordering from footlocker again in the future. Had I'd known i wouldn't have bothered.

I placed on order for trainers that where in the sale and i got an email two days later saying they have cancelled my order as i requested. When i contacted them they told me they didn't have stock anywhere so they actually cancelled my order.

I won't be using again.

Everyone read the reviews and AVOID at all cost.

Blackpool branch in the hounds hill shopping centre.

Went in to buy some bits for my son for Xmas. Was immediately clear shop staff were following me as if i were a thief. Even heard the manager ( a fat lad in shorts and scabby legs) telling staff to do so over his radio.

Love to go into a shop where they automatically assume you're a thief.

I'm a 48 year year old man. what am I gonna do...

utterly hostile environment

Worst company I’ve ever dealt with. Ordered trainers, sent code to pick them up, when picked up package was for someone else and was Christmas baubles from completely different company. Currently trying to get my money back. Customer service doesn’t exist within this company. Dealt with by different person every email. Told 10 days then another 10 days, photo evidence sent in and still no further forward.

If a zero star rating were available, I would use it 😡😡😡
Purchased a pair of Air Jordans for my son at a cost of nearly £80 on 15/06/24 and by 29/10/24 (four and a half months later) they developed a fault whereby the upper came away from the toe area on both trainers. This was reported to their online (un)help(ful) service who requested I visited a branch for a shoe inspection. This was conducted only to be old the ‘trainers’ had not been used as a ‘normal shoe’ and as a result no exchange/refund would happen.
This was escalated to Resolver (UK based mediation company who try’s assists in such matters), Footlocker again unwilling to replace/refund based on misuse which is absolutely not the case. Agreed, there was wear on the sole, but not on the toe/upper, the area where the fault had developed.
I have asked the company for their definition of ‘misuse’ of trainers but they are yet to reply. Their customer service is diabolical with no one particular staff member getting a grip of the issue raised.
I have one very upset and disappointed 11 year old lad who now has no trainers. I am one furious parent who is completely and utterly disgusted at not only Footlockers customer service, but also their lack of understand having shared details honestly of all matters, having provided photographic proof and who has attended a store with the trainers to fully explain and I am still £80 out of pocket.
Footlocker - get a grip. Customers avoid at all costs and spend your money at a more reputable company

Found a item online at a great price, bought the item and it arrived quickly with tracking, can see lots of negative reviews on here, can say have had a positive experience, had no need to contact CS

I have to say I have never known such good customer service than that I received from a lady called Hilary at the Nottingham store.
I'm not often impressed, but she really is a credit to your company. She was so helpful and she couldn't have been nicer or friendlier - she really stood out.

Had so many issues trying to return my parcel, messaged customer service and it’s still not been resolved, having to find a printer as I don’t have one, cost me £4 as the lady in the post office kept printing it off wrong, and now I need another two labels as the one on my parcel is not working when they scan it and I have another return, how is that Fred returns? They gave me a number to arrange for a collection from my home and it was ups, they were saying I need to ring dhl, why would they give me that number, if my return is late I won’t get my refund, so frustrated, why don’t they make it simple and generate a QR code. Also it says on returns portal you can generate a QR code or print a label so that’s false information. So off putting ordering when it comes to returning:

If you thinking about ordering online from footlocker, my advise is don't bother. I placed an order and they used DHL services. Item never arrived. I placed a second order thinking it was probably one off problem. Guess what? The second order too never arrived. I had to wait about 10days to receive a refund. Luckily i used clearpay so didn't pay the full amount at time of purchased .Don't order from them.