Foot LockerReviews 

THE WORST EXPERIENCE EVER!

Absolute diabolical returns process. Not only do they not offer electronic return slips after offering it online but If you do not live in a city or anywhere close to where an actual footlocker store is located do not bother. They say there are available drop of points near you and mark them on the map (on their own website!) and then the stores themselves say it’s false and it has to be a specific place entirely. Sent us on a wild goose chase essentially since we then had no idea which stores were eligible. Will never ever purchase from this company ever again.

Frustrating and a waste of time. It’s clearly a ploy to make people not want to return items since it’s such a hassle. My advice. Save your money, go to somewhere more respectable.

Shoes took almost two weeks to arrive (product is in stock) and when they finally arrived there was a prominent stain on the toe box. The shoes are white so it’s instantly noticeable.

Faulty trainers, all marked at the front, offered a 15% voucher and can not return due to writing being on the shoe box! Over £100 for kids trainers for them to arrive faulty. Will not be ordering from here again.

Placed an order for a pair of adidas. Transaction was simple and DHL were to deliver.

Deliver was completed but to another house. I emailed DHL and footlocker to see where they were delivered to. I received my first email reply from foot locker said my claim for a refund had been declined and the tra infers were delivered to me.

I did not ask for a refund, simply the house or location they were delivered to.

After some emailed back and forth I have the located the trainers. With no help from foot locker.

Better ordering from JD sports or someone more reputable.

Had a great experience, joined the flx membership so got sent a 25 %off voucher .
Ordered 2 sizes of some trainers I've had my eye on for a while , free delivery, free return of the ones that didn't fit. Can't really fault the service , can't believe so many negative reviews, I honestly had no problems

I purchased a fila track pant and jacket combo at Footlocker company Viviana mall. Within a single wash full set had bubbles all over. Fleece inside was falling like anything. When I complained they said it's my fault and not manufacturing defect. Very bad service too. Disappointed a lot.

Will never purchase from them again! Ordered online and the trainers were apparently delivered by DHL but DHL delivered to the wrong house! They won't send out a replacement pair so I now have to purchase another pair and wait for a refund in 10 days! Disgusting!

Kept money for over a week then emailed saying I cancelled my order when they had.

Would be no stars if possible. Terrible comms via email/message chat. And how dare I enquire about my order after 3 weeks. Reaching out to them resulted in my order being cancelled. Will never get my money again

Waited 6/7 weeks for a refund, no communication or updates on tracking of item or how/when refund was issued. I had to chase several times.

I have gone to purchase another pair of trainers today using a blue light key worker code and it says not valid for this item. It is not in the excluded items on BLC site, it is not in any other promotion. When I went through customer service they told me they couldn't explain why and no further offer of assistance to resolve.

Thank you too sala and the Foot locker Botany team for there a amazing service and friendly kind energy up da wahz from the bro Dex Bunnings botany Downs

I ordered a pair of New Balance 2002R on the 30 of March,and then came 2 days later,today.And arrived in perfect condition.I have also previously ordered from this company before and it was the same outcome.Also very easy to communicate with,would seriously reccomend.

I am extremely disappointed with my experience with Footlocker.

I ordered 3 pairs of trainers (under 2 separate orders) so that me and my sisters could wear matching pairs. Only 2 pairs arrived, with 1 pair missing. I returned the 2 pairs in December using DHL, and I have confirmation emails showing that the returns were successfully delivered back to Footlocker.

Despite this, I have still not received a refund of over £200.

I only realised recently as my PayPal payment became due, and when I contacted customer service, they were completely unhelpful and dismissive. They are now claiming it is “outside the timeframe” and asking for photos of return labels—which is unreasonable considering they can clearly see from tracking that the items were returned and delivered.

I did everything correctly and within the required time:
    •    Returned items on time
    •    Used tracked delivery provided by Footlocker
    •    Have proof of delivery

Yet Footlocker are refusing to take responsibility and are making this unnecessarily difficult.

As a single mum who had been through a car accident in December, I had seen that the return had been received and trusted that Footlocker would do their bit their end unfortunately I missed that they didn’t and now it’s somehow my fault. This has caused unnecessary stress, especially when I have followed all the correct procedures.

I would not recommend ordering from Footlocker based on this experience. Poor customer service and failure to issue refunds owed.

I went into footlocker store in the Galleria in Hoover! I ordered a hat with the clerk online to be shipped to the my home address! I received my hat that cost me $34.99 in my mailbox all bent up and wrinkle! I’m soo disappointed and mad! Why would you package a hat in bag and not a box! Call so I called customer service! For one his English was horrible! I kept asking him to repeat himself !All he kept saying was I can send you a label out! I don’t want a label! I want another hat just in a box! I end up hanging up on him! I will never order another hat from this company! Lids woulda never again!

Within 6 months of purchase, my shoes developed clear defects.
The inner heel lining at the Achilles tendon area has deteriorated prematurely under normal use, with the material worn through and holes forming at the primary contact point.

My claim was rejected by Foot Locker as “user damage”, without any form of evidence or technical report. Under consumer law, defects within this period are presumed to have existed at delivery unless the seller proves otherwise.

What is most disappointing is the lack of any substantive response to this point and the refusal to properly assess the claim.

I have now formally reported this matter to the relevant consumer authority and am preparing further legal action.

It is unfortunate that such a straightforward issue has to escalate to this level.

Absolutely the worst experience at Foot Locker Reading.The shoes were clearly marked £89, but I was charged £104 at the till.

When I questioned it, the staff member was unhelpful, dismissive, and didn’t even offer a simple apology. Instead of resolving the issue, they acted like it didn’t matter and gave no proper explanation for the price difference.

This kind of behaviour is completely unacceptable. Customers deserve honest pricing and respectful service. Being overcharged and treated poorly at the same time is not okay.

I will not be returning and would warn others to double-check prices before paying at this store.

Wish I’d read reviews before buying online , brought trainers they’ve taken money now being messed about and delayed, big company didn’t think to review, never again rubbish

I always enjoy shopping at the mall. When it comes to Foot locker i have always bought a nice dress for myself at foot locker. The company should have more of nike nylon shirt I purchased at foot locker

Store service great. Online service not so good. Express shipping available to FLX members £4.95. But it only applies to goods from the UK warehouse, not the Netherlands or UK stores -- which Foot Looker doesn't show you. So you sign up and the express option isn't there, or might be. Poor user experience.

The fact Footlocker has 82% 1 star reviews says it all!! Please trust all previous reviews and avoid! Worst online retailer i have ever used and will never be silly enough to again! Refunds process from start to finish is absolutely shocking, unnecessarily complicated and looooong!! They breach their own 14 day policy (and consumer law) and couldnt care less! I am still waiting on my refund and i am not confident i will ever get it! Customer services useless! Incredibly frustrating experience all round! Go elsewhere!