Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the spe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
非一般的服務好 , 回復快 , 貨倉的處理極好. 負責任. Excellent service, quick response, and superb warehouse management. Responsible. 我是使用了很多次才評價的. 非常刻意評論 , 而且我是極少評論的. 所以極力推薦的好公司 I'm only reviewing this after using it m... See more
Company replied
These fine ladies helped me out tremendously, if it wasn’t for there persistence and dedication I would have probably lost a package. KYLA and NICA At the UK warehouse where very help, great communica... See more
Company replied
My order was first suspended due to medical equipment export regulations, but with the assistance from Joyce I have managed to proceed. The process took roughly a week (double check sharing settings... See more
Company replied
Company details
- #14 of 16 best companies in Freight Forwarding Service
- #25 of 36 best companies in Courier and Delivery Service
- #20 of 34 best companies in Courier service
- #20 of 28 best companies in Delivery Service
- #2 of 2 best companies in Package locker
- #6 of 13 best companies in Shipping and postal service
Written by the company
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
FREE RETURN TO SENDER >>
Written by the company
- This means 0 risk for you!
- Shop with confidence, because the returns are now on us! You heard it right, if there is some reason why you want to return your item to the sender, we won’t charge a fee for that.
PRICE MATCH GUARANTEE >>
IT'S A FACT! Top-rated parcel forwarding service at a competitive price
At forward2me we have always focused on providing value for money but now we have gone a step further and formalised it with a PRICE MATCH GUARANTEE! We know customers value our great service but this initiative is our way to prove that we are also the optimal choice for your wallet!
Contact info
York House, Green Lane West, PR3 1NJ, PRESTON, United Kingdom
- 01995606060
- info@forward2me.com
- www.forward2me.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Every single details is perfect with…
Every single details is perfect with forward2me. Packaging, shipping and comunication :)
2 May 2026
Reply from Forward2mе
Thank you for your wonderful feedback. We are very pleased to hear that you were happy with the packaging, shipping, and communication throughout your experience with us. We truly appreciate your support and look forward to assisting you again in the future.
I'm living in Uzbekistan and I restore…
I'm living in Uzbekistan and I restore classic cars. For that I'm searching rare spare parts worldwide. Unfortunately some sellers don't send parcels abroad US,EU, UK and Froward2Me solve this problem. Always in time and always particular and care. Especially many thanks to Rose from UK office.
16 May 2026
Unprompted review
Reply from Forward2mе
Thank you for your kind review. We are delighted to hear that our service has helped you source rare classic car parts internationally and that your shipments to Uzbekistan have arrived safely and on time.
We really appreciate your comments about the care provided by our team, and we will make sure your thanks are passed on to Rose and the UK team. We wish you all the best with your restoration projects.
Con Artist, Scammers
I am extremely disappointed with Forward2me. First time user of their service. Their marketing gives a highly misleading directive that you will save money by using their repacking service. In reality, it ended up costing me exponentially more due to predatory pricing and complete warehouse negligence.
I shipped two reproduction game console boxes to their warehouse. They took these relatively compact items and consolidated/repacked them into an absolute monster of a box. By doing this, they pushed my package into the "Oversize Limit" category, which triggered massive carrier penalties.
The original manufacturer shipment sizes and weights were completely normal and manageable. Instead of saving space, Forward2me actually increased the dimensional footprint during their "repack." This caused my shipping estimate to skyrocket from a reasonable quote to an astronomical fee of over $600usd! To put that into perspective, I paid only around $50 per item ($100 total), and they wanted over half a grand to ship it.
Even after I obtained the exact original shipping sizes and weights from DHL customer service and sent it to them, provided the math, and I explicitly showed customer service their mistake, they flat-out refused to correct the situation. Instead of having the warehouse fix the box and re-measure it, they dug their heels in. As a "solution," they only offered a measly 20% off promo code. Even with that discount, the shipping bill is still an absolute joke.
Do not trust their repacking service. They will box your items carelessly, inflate the volumetric weight, trigger massive oversize surcharges, and then refuse to fix their own warehouse errors. Absolute scam behavior.
14 May 2026
Unprompted review
Reply from Forward2mе
We’re sorry to hear about your experience and appreciate you raising this. We’ve reviewed your shipment and can see there was scope to further optimise the packaging which was not actioned at the time. We have now identified a way to reduce the overall size by consolidating and reworking the packaging, and we have reached out directly to offer a revised solution.
Lightning fast and so very easy!
1 May 2026
Reply from Forward2mе
Thank you for your feedback. We’re glad to hear you found the service fast and easy to use.
Poor communication and taking too long…
Poor communication and taking too long to respond to any inquiry
1 May 2026
Reply from Forward2mе
Thank you for your feedback. We’re sorry to hear that you were unhappy with the communication and response times you experienced.
Some enquiries require additional investigation and coordination with our warehouse team before we can provide a full and accurate update. In these cases, responses can occasionally take a little longer than usual while we gather the necessary information.
We do appreciate your comments and will share your feedback internally as we continue working to improve our service and communication.
Insultingly expensive
The cheapest shipping option was nearly £40 on a £22 package, and that's without the ridiculous upcharges they tried to get me to go for. I will never use this service again, it's a joke.
15 May 2026
Unprompted review
Reply from Forward2mе
Thank you for your feedback. We’re sorry to hear that you were disappointed with the shipping costs offered for your shipment.
International shipping rates are calculated based on factors such as package dimensions, weight, destination country, and courier surcharges at the time of booking. We understand that, in some cases, the available options may not meet a customer’s expectations, particularly for lower-value purchases.
Unfortunately, we are unable to investigate this further at present as no account or shipment details were included with the review. If you would like us to look into this for you, please contact our Customer Experience team with your account information and we will be happy to review this further.
Waste of money and time.
My item was delivered to their USA warehouse 7 days ago, but they never readied it or notified me. I needed the items for my long European trip that commences in 7 days, and clearly I will never get it now in time. What a monumental waste of money and time.
Edit: Nothing in their reply applies. I'm still waiting for them to reach out to me directly. My addresses are already in the system, as for the invoice, that was uploaded too, but they set the "value" larger than what I actually paid, so I then also manually entered the correct value.
14 May 2026
Unprompted review
Reply from Forward2mе
Thank you for your feedback, and we’re sorry to hear about your frustration regarding the timing of your shipment.
We have reviewed your order and can confirm that the parcel was processed once the required invoice information was received and verified in the account. Following this, the shipment was dispatched without delay and has now progressed through the carrier network.
At the time of writing, the parcel has cleared customs and is currently in the destination country, with delivery expected within the next 24 hours.
We understand how important timing is, particularly when planning travel, and we’re sorry that your expectations were not met earlier in the process. We appreciate you taking the time to share your comments, as it helps us continue to improve communication around documentation and processing times.
I thinked that I could send my package…
I thinked that I could send my package with the lite option but I dont know why the system forced me to send it via private company, that was not on my budget but I have to make that effort because I didnt want to lose my product
29 April 2026
Reply from Forward2mе
We understand your frustration and appreciate your feedback. The Lite service is designed for single parcels received and shipped without consolidation or repacking, and it also has strict size and weight restrictions due to it being a postal-based service.
In this case, one of the parcels received also required repacking for international shipping as the original packaging was not considered robust enough to safely withstand transit. After the items were repacked together, the parcel exceeded the limits allowed for the Lite option, so only courier services were available for shipment.
We understand this may not have been within your original budget, but the available shipping options are based on the final parcel dimensions, packaging requirements, and service restrictions. We appreciate you choosing our service and thank you for your understanding.
Best Customer service experience hands…
Best Customer service experience hands down!
13 May 2026
Unprompted review
Reply from Forward2mе
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience with our customer service team.
These fine ladies helped me out…
These fine ladies helped me out tremendously, if it wasn’t for there persistence and dedication I would have probably lost a package. KYLA and NICA At the UK warehouse where very help, great communication and made sure to update me with the progress. Thank you
4 May 2026
Unprompted review
Reply from Forward2mе
Thank you for your kind feedback. We’re very pleased to hear that Kyla and Nica were able to assist you and help recover your package.
The team made sure to follow up every…
The team made sure to follow up every step of the way. Extremely helpful for a first time importer!
28 April 2026
Reply from Forward2mе
Thank you for your kind feedback. We are glad our team could support you throughout the process and help make your first importing experience a positive one. We look forward to helping you ship again soon.
Reply from Forward2mе
Thank you for your feedback. We are pleased to hear you found our service prompt and reliable, and we appreciate your support.
Expensive and quick
My order was first suspended due to medical equipment export regulations, but with the assistance from Joyce I have managed to proceed. The process took roughly a week (double check sharing settings when attaching documents from google drive).
Limited shipping options to Israel, but whatever. Thanks that still they are available.
12 May 2026
Unprompted review
Reply from Forward2mе
Thank you for sharing your experience. We understand that export checks for medical equipment can sometimes cause delays, but we’re very pleased Joyce was able to assist you through the process and help get your shipment moving again. We also appreciate your understanding regarding the limited shipping options currently available to Israel. Thank you for choosing Forward2Me and for your patience throughout the process.
Amazing and caring service by Joyce
Amazing and caring service was given to me by Joyce. She was very willing to assist promptly with the delivery of my parcel. She followed up and responded to my communications. I am always very impressed by the amazing service and the staff at Forward2Me.
4 May 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your wonderful feedback. We’re delighted to hear that Joyce provided such caring and attentive service throughout your shipment. We’ll be sure to pass on your kind words to her and the team. Your continued support and trust in Forward2Me truly mean a lot to us.
Excellent service at a great price
Excellent service at a great price, parcel dispatched to me within 24hrs of receipt at intemediary warehouse. Highly recommend.
29 January 2026
Unprompted review
Reply from Forward2mе
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that your parcel was dispatched so quickly after arriving at our warehouse and that you found our service to be great value. Your recommendation is truly appreciated, and we look forward to assisting you again in the future.
You are the best!
You are a great team, always friendly, fast and ready to go the extra mile to deliver the best service, as always. Thank you Kaye and all your team in Germany and Preston for getting my item all the way across Europe, saving me half the cost!
7 May 2026
Unprompted review
Reply from Forward2mе
Thank you for your fantastic feedback. We’re so pleased to hear that Kaye and the teams in Germany and Preston were able to help get your item across Europe smoothly while also saving you money. Your kind words about our friendly service and dedication mean a great deal to us. We truly appreciate your support.
Best staff Daals; warehouse Preston
Jamie and all other staff were excellent, polite, kind and it was joy to shop in this store as for their service! Reccomended! 🫶🏼
9 May 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your lovely review. We’re delighted to hear that Jamie and the rest of the team provided such polite and friendly service. Your recommendation means a lot to us, and we hope to assist you again soon.
amazing customer service
I ran into a fairly complicated shipping situation involving repacking, splitting items into separate shipments, and customs-related questions. The team and Nica in particular was incredibly patient, responsive, and helpful throughout the entire process.
Really appreciate the professionalism, patience, and support - thank you again, Nica!
5 May 2026
Unprompted review
Reply from Forward2mе
Thank you for your 5-star review for Nica!
We are happy that we are able to provide you good quality service.
^NB
Perfect
Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the speed of response and the connection with the other operators.
Very satisfied
Thank you
Agostino de Lieto Vollaro
8 May 2026
Unprompted review
Reply from Forward2mе
Thank you for your wonderful review, Agostino. We’re delighted to hear that you found the instructions clear and comprehensive, and that Joyce and the rest of the team provided such patient and responsive support. Your kind words mean a lot to us, and we’re very pleased you were satisfied with the service. We look forward to assisting you again in the future.
Very pleased to have used your services…
Very pleased to have used your services to make purchases in Japan, the UK, and the US.
24 April 2026
Reply from Forward2mе
Thank you for your kind review. We’re delighted to hear you’ve been pleased using our services for purchases from Japan, the UK, and the US. We truly appreciate your support and look forward to helping with your future shipments.
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