fotokoch.de Reviews 

I ordered a book about my Nikon Zf camera, and it was delivered to my home within three days. The packaging was excellent.

Fast honest company, will always buy again.

Fotokoch must be more serious about what they have and don't have in stock. The object wasn't described as out of stock when ordered on the 29/7, and a delivery date was given : Delivery time 6 - 8 working days after receipt of payment. Delivery probably between 08/05/2025 and 08/07/2025. It's after payment, on the 30/7, that I received an email with that information : Unfortunately, not all of the items listed below are currently in stock. However, we are endeavoring to obtain the desired items for you as quickly as possible.
One week passed without any update, I contacted the seller for a refund, 16 hours passed and no answer.

I’m Italian and have always been in love with Germany – and Foto Koch just confirmed why.
My experience with their online store has been simply excellent: fast shipping, clear and accurate product information, and outstanding customer service.
I also had to return an item from the same order, and the return process was smooth, transparent, and handled with true professionalism.
Prices are absolutely fair and competitive, and most importantly, everything is exactly as described – no hidden surprises.
As a passionate photographer, I can say Foto Koch is now one of my trusted sources in Europe.
Highly recommended for anyone who values honesty, precision, and efficiency.

Professional service, responsive, competitively priced. Delivery with some but tolerable delay.

Excellent staff, quick response on the phone and very helpful when I had issues. The delivery was also very quick, despite international shipping.

Scam – Took My Money and Never Issued a Refund!

I ordered a Nikon FZ55 from FotoKoch, only to find out later that the item was out of stock. Instead of issuing a prompt refund, they kept my money and ignored my repeated requests for a resolution.

I even had to report this to the police, yet FotoKoch still refused to do the right thing. Their customer service is completely unreliable, and they have no problem taking money for products they don’t even have.

I will never order from this company again and am now pursuing legal action. Stay away from this scam!

Best Service & Amazing Prices!

I had an excellent experience at Fotokoch in Düsseldorf! Their customer service is outstanding—knowledgeable, friendly, and always ready to help with expert advice. Whether you’re a professional or a hobbyist, they take the time to understand your needs and recommend the best options.

On top of that, their prices are fantastic! I found top-tier photography gear at highly competitive rates, making it the perfect place to shop. Fast and smooth transactions, with a great selection of cameras, lenses, and accessories.

Highly recommend Fotokoch for anyone looking for quality equipment and great service!

Fine respons and safe quick delievery. yes

I’ve had multiple disappointing experiences with Fotokoch.de, and this latest case has been the worst yet. I ordered an Atomos Shinobi II monitor in August 2024. The monitor arrived defective, and I contacted customer support upon unboxing it.

Their handling of the situation was frustrating, unprofessional, and contradictory. Initially, I was assured via email that a refund would be issued once the return was received. Despite this assurance, I waited for weeks for them to send the return slip. During this time, I repeatedly tried to follow up, only to be met with delays, unanswered messages, or false claims that the return slip would be sent "in a few minutes," which never happened. They later backtracked, refused to honor their word, and insisted I get the item repaired instead. Despite this being a warranty issue, Fotokoch even refused to cover return shipping costs, in direct violation of EU consumer law, which requires sellers to bear the costs for warranty-related returns. Each email contradicted the previous one, and their responses lacked accountability or willingness to resolve the issue. After weeks of trying to resolve this, the final email I received from them read:

"From now on we are not going to respond anymore. You are welcome to have this clarified by someone else."

Reaching customer support was a nightmare—phone lines rarely picked up, and when they did, I spoke to representatives with limited English proficiency who made little effort to help. Emails often went unanswered for weeks, and I had to repeatedly follow up to get any response. During one call, they even cut the line while I was speaking, showing blatant disregard for customer concerns.

This isn’t my first bad experience. In the past, I’ve ordered items listed as “in stock,” only to find out days later that they were backordered. I had to wait months for those items to be sent, which is unacceptable for professional equipment.

Fotokoch.de’s lack of organization, poor customer service, and disregard for consumer rights make them an unreliable choice for anyone needing dependable service. If you’re considering shopping with them, I’d strongly recommend looking elsewhere.

I've bought a Viltrox lens. Good price, fast delivery, carefully packed, everything went well. The only minor setback is the fact that the email messaging system for international clients is in German. But that's easily solved with the help of a translation webpage.

I ordered a camera and accessories onthe middle of October. They sent the cheap articles soon but the most expensive items such as camera; microphone etc are not being shipped so far. They never mentioned that they are out of stock. Impossible to get intouch with them!!

Good shop, Good prices and amazing customer support! They responded very quick when I had an issue and helped me. Will definitely order again.

Five star service! I did multiple purchases from Fotokoch.de online store and my experience is 100% positive.
There was small issue with one of the items (missing part from the manufacturer) and Fotokoch.de responded excellently fixing the issue for me - as you would expect from reputable business. They are "old school" and I mean it in a good way. Shipping outside of Germany within EU was fast (approx 3 days). Some of the products I have ordered were clearly marked as not being in stock, but available from supplier and in such cases it took just a few days to source them for me and dispatch. All steps were confirmed by emails.
I honestly do recommend the online store.

Ive made an order on sunday, I then sent a ticket to fotokoch about my order, 2 days go by and I dont have any answer. Ive tried the live chat the guy says he cant give any information about my order and then told me to call fotokoch that they will "probably" speak english . At this moment I dont know if my order is cancelled or not because I have no information about nothing.

I've ordered camera+lens kit in Foto-Koch.de 02/11, it came with defect on sensor, I've returned it back, and Foto-Koch sent me 14/11 another camera+lens kit with defect with lens. I've sent it back 18/11 and there is no status update with DHL, no answer by emails, no answers in live-chat. I want to get camera+lens without defects which I've ordered month ago

Fast, informative, professional. I recomend this shop!

Fast and helpful costumer service, i.e., replies to my mails. Easy storno of my order after delivery date got delayed.

Outstanding astronomy and photography equipment shop. I bought an 8 inch Celestron Schmidt-Cassegrain telescope and then a few accessories thereafter. Both the sales and after-sales teams were extremely cooperative and helpful.

Highly recommended!

Extremely poor customer service. Not responding on emails.
Waiting 22 days for my parcel and still don't get it. Useless live chat with no english language support ( which is required for international business ).
Not recommend!
Edited after "fotokoch" respond.
So if you're guys so cool, why first email answer I got was only after my complaint here?
Why your colleagues leaving live chat without giving any answer for customer?
Some of the items were "In stock" before purchasing but weren't after. And even after items are available again they not sending them. My email with question: "Why don't you sending me my parcel" they're leaving with no explanation or respond like the others.