U Switch suggested Foxglove as cheapest supplier for me. Tried to switch online. Wouldn't work. So tried to phone. Interesting. Kept on hold for half an hour and then gave up. Then came on here... See more
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This company has tried to take £163 from my bank today,I’ve never even heard of them,phoned my supplier to be told I had cancelled my direct debit with them how can firms like this get away with thin... See more
DONT TOUCH THEM WITH A BARGE POLE. Since I switched two years ago, I have had nothing but problems with this supplier. Apart from emails most contact to try to resolve issues have been instigated by... See more
Company replied
in December 2018 my Electric meter showed a usage of 10399 units, in 31 days? living in a semidetached 3 bed home and my average usage for Electricity being 350 units. I discussed this obvious f... See more
Company replied
Company details
Information provided by various external sources
One of the cheapest energy suppliers in the UK. Switch and Save today!
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 103 2769
- hello@foxgloveenergy.co.uk
- www.foxgloveenergy.co.uk
1.2
Bad
573 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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one good thing is they give you plenty…
one good thing is they give you plenty of notice if a price increase is due but still one of the cheapest about
28 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
An ok company slow customer service…
An ok company slow customer service cheap in all aspects of business
27 November 2019
Unprompted review
Reply from Foxglove Energy
Dear Colin Richards,
We're sorry to hear of your comments.
We do aim to provide the best customer service to all our customers and it is sad to hear that this was not the case for you.
If you do feel that there are areas we should improve on, please do get in touch as we do take comments and feedback on board and make changes for the better.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Delighted with Foxglove Energy
Delighted with Foxglove Energy.
We have 2 energy saving heaters easy to program
Regular meter readings are easy to deal with.
27 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Fisher energy have been my supplier for…
Fisher energy have been my supplier for 18 months. I have never had an issue, I email my meter reading, my bill is sent out monthly with a statement that I can actually understand. One very happy customer.
27 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Good tariff rates.easy billing system…
Good tariff rates.easy billing system with easy to access online account showing usage..actual people on the end of the phone incase of any queries
27 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Good pricing and helpful when problems…
Good pricing and helpful when problems occur.
27 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I have found Foxglove to be an excellent company
I have found Foxglove to be an excellent company - I love that they are a green energy company. The switching was easy they did everything for me - When they wanted to change the repayment structure they listened to their customers and didn’t. It is easy to relay the meter readings and I like the fact that you are informed where you come in the queue so you can decide wether to phone back. The staff are always polite and helpful
26 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
DONT TOUCH THEM WITH A BARGE POLE.
DONT TOUCH THEM WITH A BARGE POLE.
Since I switched two years ago, I have had nothing but problems with this supplier. Apart from emails most contact to try to resolve issues have been instigated by me. Even when the Citizens Advice Bureau got involved, apart from a slight reduction in what the company says I owe, there is little or no help. I have offered a one off payment to sort this out which was rejected.
26 November 2019
Unprompted review
Reply from Foxglove Energy
Dear Mr. Vickery,
We're sorry to hear of your comments.
We do assist all our customers if they do need assistance on their accounts.
We have sent you an email in regards to your review.
Kind Regards,
Team FOX
In was formerly with Fischer Energy so…
In was formerly with Fischer Energy so I did not really switch. The present service is good but "savings" are not applicable. .
26 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
An excellent company to deal
An excellent company to deal. Thank you.
26 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
It was amazingly easy to swap my energy…
It was amazingly easy to swap my energy supplier to Foxglove. They not only supply my energy but I replaced my radiators with theirs and had their under sink water heater installed. I have had no problems with this firm, only good service
26 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Foxglove Energy fulfils my eco energy…
Foxglove Energy fulfils my eco energy needs.
I feel that living in an area with no mains gas and not wanting to use bottled gas or oil as an alternative fuel by using Foxglove gives me means a cleaner conscience. I care about my environment and that for others, this helps support that.
26 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Good customer service
25 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Great customer service would highly…
Great customer service would highly recommend. When ringing fox glove you get straight through to a advisor and are not put on hold like the bigger companies.
25 November 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Excellent customer service from Farha…
Excellent customer service from Farha this morning, many thanks.
21 November 2019
Unprompted review
Reply from Foxglove Energy
Good Afternoon Julian Rota,
Thank you for your 5* review, it's great to hear that Farha was of great assistance to you.
If there is anything that we can assist you with, please do not hesitate to get in touch and somebody would be happy to help with any issues that you might have in the future
You are able to get in touch with us by viewing the information via our new website here - https://www.outfoxthemarket.co.uk/contact/
Kind Regards,
Team OTM
I have always had an excellent service…
I have always had an excellent service from Foxglove from first joining the company a few years ago. They have always been very helpful and finally helped to get my solar panel payments sorted out, which had taken me 2 years with another supplier.
The only reason I have not put a 5 is due to the billing. I provide my meter readings each quarter but very often have to chase for my bill to be ready, sometimes it is done straight away and sometimes I have to wait a couple of weeks and, in the past, I have had Foxglove ring me to chase me when I have already supplied the readings. For my last bill the solar panel payment had not been applied so I had to contact Foxglove to arrange for this to be credited.
I have chased today for my latest bill and Fahra was very helpful on the Chat, hopefully my bill will be ready tomorrow.
18 November 2019
Unprompted review
Reply from Foxglove Energy
Good Morning Helen F,
Thank you for your 4* review, it's great to hear that Farha was of great assistance to you.
If there is anything that we can assist you with, please do not hesitate to get in touch and somebody would be happy to help with any issues that you might have in the future
You are able to get in touch with us by viewing the information via our new website here - https://www.outfoxthemarket.co.uk/contact/
Kind Regards,
Team OTM
Reply from Foxglove Energy
Good Afternoon Ms Cates,
Thank you for your 4* review, it's great to hear from happy customers.
If there is anything that we can assist you with, please do not hesitate to get in touch and somebody would be happy to help with any issues that you might have in the future
You are able to get in touch with us by viewing the information via our new website here - https://www.outfoxthemarket.co.uk/contact/
Kind Regards,
Team OTM
Very efficient
28 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
joined as OTM switched to bulb now poached my electric supply and holding ransom for £1500 from a disabled person SICK
you should be ASHAMED I joined back around 2 years ago and after a prise rise i left as I am allowed to do to bulb.
after your refusal, I switched anyway as advised and as I am within my rights to do so under Ofgem regulations and now its been 2 years and im bombarded with letters saying i owe £1,500
don't bother removing this either I have the letters and the emails you can't silence the truth this time
you have robbed a disabled person of their warm homes discount at a time when their ESA was stripped for a year and back pay removed you people are shameful
alo you cant lie my account number is on a letter right here it's OTM0096898 so don't bother with that trick again either
If this is not dealt with I will be seeking legal advice as this is unacceptable and I won't stand for it
it has been at least two years since I switched using the due process and no objection was raised so why now all of a sudden?
27 October 2019
Unprompted review
Reply from Foxglove Energy
Dear James,
Many thanks for providing us with your account number. We have sent you an email in regards to the review that you have left us.
Kind Regards,
Team FOX
I was totally gob-smacked just how easy…
I was totally gob-smacked just how easy the changeover was and mightily impressed with the call handler.
Cilla Shiels
21 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
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