U Switch suggested Foxglove as cheapest supplier for me. Tried to switch online. Wouldn't work. So tried to phone. Interesting. Kept on hold for half an hour and then gave up. Then came on here... See more
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This company has tried to take £163 from my bank today,I’ve never even heard of them,phoned my supplier to be told I had cancelled my direct debit with them how can firms like this get away with thin... See more
DONT TOUCH THEM WITH A BARGE POLE. Since I switched two years ago, I have had nothing but problems with this supplier. Apart from emails most contact to try to resolve issues have been instigated by... See more
Company replied
in December 2018 my Electric meter showed a usage of 10399 units, in 31 days? living in a semidetached 3 bed home and my average usage for Electricity being 350 units. I discussed this obvious f... See more
Company replied
Company details
Information provided by various external sources
One of the cheapest energy suppliers in the UK. Switch and Save today!
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 103 2769
- hello@foxgloveenergy.co.uk
- www.foxgloveenergy.co.uk
1.2
Bad
573 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Absolutely satisfied and happy with the…
Absolutely satisfied and happy with the time and effort given to assist me with anything I needed.
Farha that was my assistant was very helpful and friendly!
Thank you :)
21 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I always send my reading monthly but…
I always send my reading monthly but still get estimated reading.
Please stick to the same date every month and not keep changing
21 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We do require a meter reading a day before your billing date to ensure that we are billing you to your exact usage and to ensure that we are not estimating your bills.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
My experience has been good & smooth…
My experience has been good & smooth since transferring. Communication is very good. Only problem is reading the gas meter which is in front garden very close to th ground. Have to bend over to read th meter & I don’t bend very well. Plus I regularly every month have to visit my sister who has dementia.
17 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
Please do let us know if you require assistance with reading your meter. We have provided the link to get in touch below.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Excellent service so far
Excellent service so far. Very impressed. Hope. Procedure coñtinues,
16 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
New customer yet to find out if you are…
New customer yet to find out if you are that good
14 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Satisfied customers
Excellent call center service but sometime have sign in problems on "my den". Overall, Foxglove Energy is proving to be a good, stable energy supplier.
8 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you are experiencing difficulties logging in, please do contact us to look into this further for you.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
FINAL REVIEW OF THIS AWFUL COMPANY
This is hopefully my final review of this absolutely terrible company.
They win you over with a promise of cheap prices but then every couple of months, adjust your direct debit without your consent until you are paying more than the previous supplier.
Then you experience the worst Customer service possible. Even the customer service manager doesn't stick to his promises of calling you back when he says.
My latest experience - I recently moved house and submitted my final meter reading and also clicked on their moving house link to let them know.
This doesn't stop them from then taking another £76 out of your account three weeks later even though the account was already in credit. I kicked myself and should of cancelled the direct debit straight away.
I was then lucky enough to chat to Farha about getting a refund which went relatively smoothly which was a surprise with my past experience with customer service so thumbs up to Farha.
Not sure why it takes 10 working days to get the refund though. That's 10 days of interest they will make on the money and i lose out on.
My advise is to stick to top guns in the energy world!
8 October 2019
Unprompted review
Reply from Foxglove Energy
Dear Paul Hammond,
We are sorry to hear that you feel this way.
We will look into this further and ensure that all our customers get a call back.
Kind Regards,
Team FOX
Easy to join
Easy to join, I was told about the company through a friend who is over the moon with his cheap gas and electric bill
7 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Farha provided an efficient and…
Farha provided an efficient and informative online chat service. Highly recommended.
7 October 2019
Unprompted review
Reply from Foxglove Energy
Hello Mr. Burrows,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
A no nonsense company to deal with
A no nonsense company to deal with. They listened when I offered an alternative payment schedule for which I was very grateful.
2 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Happy so Far.
All I can say is I have been very happy with energy so far will have to see how it goes through the winter,thank you.
Yours sincerely Jacqueline Robertson.
2 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I am very happy with foxglove…
I am very happy with foxglove energy,but your website is not a lot good comes up with mistake time after time.
2 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
As we have launched a new website, we are aware of errors that are coming up however, we are fixing the errors as soon as possible.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Customer Satisfaction
So far so good, so long as they deliver what they promised ie paper bills on a regular basis, if they do will have another customer for them.
2 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Seems to have improved recently
Seems to have improved recently. Much better than a year ago. Customer service seems more competent. Had issues when I
Moved house, but now seems all sorted.
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Fine overall
Fine overall. They don't email you when your statement is ready, and your statement can take a variable number of days from when you submit your meter reading, so you have to remember to check back to download the statement. (I frequently forget.)
Reminders for meter readings are sent ca. 3 days before the reading is due, but they really want you to submit the reading on the specific date.
Useful graphs and infographics about energy use in the "My account" section.
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 3* review.
We will take your comments on board and forward them on to the relevant department to look into.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Supplier of "Green Energy" I have found…
A supplier of "Green Energy" I have found this company to be competitively priced. Over the last year I have saved about £100 after switching from one of the "Big Six" companies.
However, the downside is having to submit monthly meter readings on a specific date, which is not always possible. If missed, or late, the resulting estimated reading is wildly over calculated, in my experience, as are the annual estimated costs.
Emails can also take some time to receive a reply.
Otherwise, the electricity charges are good.
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 3* review.
We require a meter reading a day before your billing date. If we do not receive this then we estimate your reads however, every time you submit a new reading, the estimation usually equals itself out in the following month.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Not completely happy but not completely…
Not completely happy but not completely unhappy.... got the new heaters put in last year and so far I don’t feel they’ve saved us any money to the point where we ended up having high bills throughout winter 2018/2019 which landed us in a little debt with the company, Fischer then increased our monthly DD by £100 without letting us know which was a shock when it came in in July and August - we understand it needed to be paid back but no warning we felt was unfair, we’ll see if they make a difference this winter....here’s hoping! As our energy throughout summer is £70-£90 throughout winter they are nearer £150-£175 for heating....we only have a two bed maisonette!
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 3* review.
If you are having any issues with your heaters, please do contact Fischer Future Heat to look into your consumption for you.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
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