U Switch suggested Foxglove as cheapest supplier for me. Tried to switch online. Wouldn't work. So tried to phone. Interesting. Kept on hold for half an hour and then gave up. Then came on here... See more
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See what reviewers are saying
This company has tried to take £163 from my bank today,I’ve never even heard of them,phoned my supplier to be told I had cancelled my direct debit with them how can firms like this get away with thin... See more
DONT TOUCH THEM WITH A BARGE POLE. Since I switched two years ago, I have had nothing but problems with this supplier. Apart from emails most contact to try to resolve issues have been instigated by... See more
Company replied
in December 2018 my Electric meter showed a usage of 10399 units, in 31 days? living in a semidetached 3 bed home and my average usage for Electricity being 350 units. I discussed this obvious f... See more
Company replied
Company details
Information provided by various external sources
One of the cheapest energy suppliers in the UK. Switch and Save today!
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 103 2769
- hello@foxgloveenergy.co.uk
- www.foxgloveenergy.co.uk
1.2
Bad
573 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
My Electricity
I transferred my electricity over to Foxglove Energy, or Fischer Energy as it was known then, in 2017. I had four of their heaters installed and a new hot water system. The transfer and installation went smoothly. On the odd occasion I have experienced a problem it was sorted out immediately. My electricity bills are far cheaper than what they ever were before transferring. I would certainly recommend Foxglove Energy.
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Not a lot of consistency with monthly…
Not a lot of consistency with monthly payments despite using them for 2 years
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 3* review.
This would have been a direct debit review that we conduct on accounts every 3-6 months.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I switced from EDF to Fischer (now…
I switched from EDF to Fischer (now Foxglove) Energy, three years ago. I conduct my account on-line and have paid my bills via cheque, Debit-Card via telephone: and by bank transfer.
All the information regarding my account and usage, is easily and readily available from the "My Den" web-site.
Help is readily available via the company's friendly and knowledgeable advisors, over the telephone.
Best of al, I have experienced a thirty per-cent reduction in my energy costs, on the two-rate electricity supply.
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
No problems with Fischer energy
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Very Happy with service and prices 😊
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Reply from Foxglove Energy
Dear Mrs. McGregor,
We do recommend that all our customers provide us with a meter reading every month to ensure that we are billing you to your accurate usage and to ensure that we are not underestimating your usage.
We do apologise for the inconvenience caused.
Kind Regards,
Team FOX
Very easy to do recommend foxgloveenergy
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I haven't had any serious problems so…
I haven't had any serious problems so overall I am pleased. I did have to remind them a couple of times when I was due a refund but that is all and it was sorted in the end. I was concerned when I read the poor reviews for this company and I was worried when folk started asking if the company was solvent or not but my experience has been good so far.
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
We are looking at new and innovative ways to ensure that the refund process is quick and easy for our customers!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Bad experience
I have had a ongoing battle with Foxglove energy for over 7 months since my father passed away, to get them to update their records! They made the experience extremely stressful at an already difficult time! Finally sorted now but no thanks to Foxglove!!
1 October 2019
Unprompted review
Reply from Foxglove Energy
Hello,
We do apologise for the inconvenience caused at a stressful time.
We understand that your account has now been updated and have come to a resolution for the complaint.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Seems to be good
30 September 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
My experience
Good
Slight mistake at the start my fault but rectified as soon as I
discovered it service quite excellent thereafter.
Euan Dalton
30 September 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Excellent
Excellent compares favourable with most other suppliers although I do not know it’s Which rating
30 September 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Smart meters
They are ok
Compared to other suppliers of electrics but still waiting for smart meters so that’s why I’ve given them three stars.
30 September 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 3* review.
We are looking to roll out smart meters in March 2020. Once this has been rolled out, we will make all our customers aware.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
ITS GOOD TO BE ABLE TO SEND METER…
ITS GOOD TO BE ABLE TO SEND METER READINGS EVERY MONTH THAT WAY YOU KNOW WHERE YOU STAND.
30 September 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Really good quality prices and customer…
Really good quality prices and customer service. Regulary meter readings to ensure up to date bills too.
30 September 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
We had an issue with our bills
We had an issue with our bills. our electricity meter is an economy seven meter and had been installed in reverse, ie day and night were the wrong way round, consequently, we had months of escalating
bills. They seemed unable to resolve this problem until we involved the ombudsman.
We still have no smart meter which we are constantly requesting.
30 September 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 3* review.
We are looking to roll out smart meters in March 2020. Once this has been rolled out, we will make all our customers aware.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I used the online chat facility
I used the online chat facility. Painless and quick. Questions answered and problem solved.
Well done Farha
30 September 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
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