Do not deal with this company! I gave 1 star simply because trust pilot do not let You leave this blank, they do not get any stars, DREADFUL. My elderly mother in law ordered a bed from them and it... See more
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DON'T buy anything from this company or it's associated companies. I placed an order in September 2022 and still waiting for it, they blame suppliers and everyone else. They will give you the run a... See more
Don't order from Frances Hunt online or any company associated with Just Live Ltd. They will accept your order and promise delivery when you phone them but the item does not arrive. They also promise... See more
CLAIM I have previously written a review but seeing people sleeping on the floor with furniture being a no show is terrible. I have now gone through small claims (easy process online) and would urge... See more
Company details
Information provided by various external sources
Frances Hunt is a family run business trading since 1954. We specialise in supplying quality inexpensive beds and furniture to the public, property specialists, letting agents, hotels, universities, television production companies and many other institutions. We are bed and bedroom furniture, living room, dining room, childrens and home office furniture specialists. Our distribution centre (based in South East of England) provides stock for immediate delivery. Furniture in Essex and the surrounding counties can take advantage of our next day delivery service.
Contact info
Ongar Hall Farm, RM16 3HU, Orsett
- 01375 893 422
- info@franceshunt.co.uk
- www.franceshunt.co.uk
1.4
Bad
589 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Friendly
Friendly, Polite and efficient staff. Good value four money furniture
3 November 2017
Unprompted review
Complete satisfaction
I've had absolute satisfaction with my recent purchase of a gate-leg table. The delivery was as stated and the product exactly what I wanted for my particular need. Also the delivery went without a hitch.
30 October 2017
Unprompted review
Furniture okay but disgraceful customer service
Furniture okay but customer service absolutely shocking. Firstly illegally shared my data by copying me and some other customers in on the same email. Then when the furniture arrived it caused scratches to my floor due to their packaging (which had no warnings regarding staples). Company refuses to accept any responsibility and don't respond to emails. 2+ months and counting trying to resolve these issues.
28 October 2017
Unprompted review
Reply from Frances Hunt Furniture
Dear EE
Thank your for your review, we're happy to hear that you like the furniture you purchased from us.
Our apologies for the treatment you feel you have received from customer services, we treat all complaints with the utmost importance and after reviewing all the correspondence between yourself and customer services we are satisfied with their response to you.
Firstly, wrapping from 99% of suppliers that we use, use staples to keep it fastened, so that it doesn't come loose during transit or removal from the vehicle. If customers do not use our white glove delivery service, responsibility is that of the customer to carefully remove all packaging in their own home. We sometimes leave castors on so you can easily manoeuvre the items of furniture around your home without scratching or damaging your floors. Once you have chosen the location of your new furniture it would be at that point that you would remove any remaining packaging and the castors, this will ensure no damage to your floors.
As a rule we would never advise pushing furniture around any floor without castors as this can damage the furniture and make it unstable for use, not to mention what happened in your case by damaging your floor.
Once again, we apologise if you feel you have been let down by our customer services, but we cannot accept any liability for damage which was not caused by our staff.
Many Thanks,
Excellent service.
28 October 2017
Unprompted review
First rate service.
Very helpful delivery. On-time. Brilliant product. Couldn't have asked for more.
27 October 2017
Unprompted review
High quality furniture
High quality furniture, looks great, at very competitive prices.
14 October 2017
Unprompted review
Reply from Frances Hunt Furniture
Dear Sandra,
Thank you for leaving a review. We always try to remain competitive. Happy to hear you like the furniture.
Many Thanks
Frances Hunt Furniture
We bought a table & 2 chairs for my …
We bought a starter table & 2 chairs for my “downsizing” mum, it did say on the website the table needed home assembly, this was the easy part, the chairs were more challenging as they were completely flat packed! However we are very pleased with the end result, & it is worth paying the extra for padded chairs.
13 October 2017
Unprompted review
Reply from Frances Hunt Furniture
Dear Janis,
Thank you for your honest review. Constructive criticism helps us do better. Generally sometimes flatpack furniture helps to keep the cost down. We do offer a white glove service where we will assembled them for you! Great if you hate DIY.
Thanks again,
Frances Hunt Furniture
Great Company
I recently had the pleasure of buying from this company and found them to be very helpful all the way.
13 October 2017
Unprompted review
Excellent service
Excellent service - very informative ensuring you have the right product.
Delivery very good and items purchased are really good quality.
9 October 2017
Unprompted review
Reply from Frances Hunt Furniture
Dear Melanie,
Thank you for your review, we're glad you had a positive experience using our sales and customer services team. We hope you have many good years use of your new furniture.
Many Thanks
Frances Hunt Furniture
The Day Bed is excellant the delivery …
The Day Bed is excellant the delivery was on time
This company is a good to deal with would not hesitate to use them again
thankyou Margaret
7 October 2017
Unprompted review
Excellent
Excellent! Furniture was received on the requested day of delivery on time with a call 30 mins prior to arrival. Furniture was well packed and undamaged. Delivery men were very helpful and polite. Really recommend this company. Will order again from Frances Hunt.
Am extremely pleased with the quality and look of the furniture that I purchased!
4 October 2017
Unprompted review
VERY GOOD FURNITURE
28 September 2017
Unprompted review
A first class experience!
From placing the order to delivery, I had nothing but a really positive experience. I received regular telephone communication to confirm the status of my order. I was thrilled with the chairs when they arrived and would definitely recommend Frances Hunt Furniture to anyone.
28 September 2017
Unprompted review
Reply from Frances Hunt Furniture
Dear Anita,
Thank you for your glowing review. We do our best to provide a positive experience for all our customers and we're happy that in your case we were able to tick all the boxes. Thanks for shopping with is.
Kind regards
Frances Hunt Furniture
Product was good quality
Product was good quality. Goods arrived within the 4 weeks quoted at time of placing order. Kept upto date about delivery. Very nice delivery man who double checked packages before leaving.
28 September 2017
Unprompted review
great dealing with you people thank-you
28 September 2017
Unprompted review
Brilliant company- would definitely use …
Brilliant company- would definitely use again.
22 September 2017
Unprompted review
Lovely wooden drop leaf table.
Very pleased with my Atwell wooden drop leaf table. Exactly what I wanted. Good quality and reasonably priced.
21 September 2017
Unprompted review
From ordering to delivery the service …
From ordering to delivery the service was first class.
21 September 2017
Unprompted review
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