Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant company to deal with, used their Somercotes branch a few times lately for bags of 10mm chippings. Price is good, and the delivery drivers are always friendly and nothing is too challengi... See more
Company replied
From the minute we walked into the kitchen showroom at Frank Keys, Daybrook, Nottingham, we knew we had made the right choice. We were dealt with professionally and not pressurised at all. Our kitchen... See more
Company replied
Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to loo... See more
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Company details
- #73 of 112 best companies in Building Materials Supplier
- #4 of 11 best companies in Building equipment hire service
- #62 of 93 best companies in Hardware Shop
- #7 of 14 best companies in Plant and Machinery Hire
Written by the company
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Contact info
Portland Street, NG5 6BL, Daybrook, United Kingdom
- 01159208208
- www.frank-key.co.uk
4.6
Excellent
746 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful staff at the Somercotes…
Really helpful staff at the Somercotes branch also not bad prices can’t fault the delivery service used it a lot this year
29 October 2025
Reply from Frank Key
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our Somercotes branch staff. Thank you for using us this year and great to hear about the fantastic job our drivers are doing. We truly appreciate your continued support and look forward to serving you again soon!
Great service from a great team
Simon and Dan in the office were great. Delivery was when I wanted it and very prompt. Rob the driver did an amazing job of negotiating a tricky windy driveway for us and carefully avoiding power lines etc. Can’t rate them all highly enough. Thank you.
4 November 2025
Unprompted review
Reply from Frank Key
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Simon and Dan in the office provided excellent service and that your delivery was prompt and exactly when you needed it. Rob is one of our best drivers, we are lucky to have him. It's fantastic to know our team's efforts made such a positive impression. Thank you
Fantastic help from Steve at Frank Key…
Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold
We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain the positives and drawbacks of different units so we could design something that suited us perfectly. Nothing was too much trouble — he was patient, knowledgeable, and genuinely wanted to help. A great experience from start to finish!
30 October 2025
Unprompted review
Reply from Frank Key
Thank you so much for your wonderful review! We're absolutely thrilled to hear about your fantastic experience with Steve at Frank Key Kitchens & Bathrooms at Daybrook Arnold. We will pass on your kind words about Steve's patience, knowledge, and dedication to Ben the branch manager. We pride ourselves on providing exceptional support, and your kind words are a testament to that commitment. We're so glad you had a great experience from start to finish!
Great service
Great service from Victoria who visited us twice to plan our new kitchen and confirm our measurements and order. All items arrived on the day agreed. Any additional items requested were delivered as needed. Wouldn’t hesitate to recommend.
29 October 2025
Unprompted review
Reply from Frank Key
Thank you for your fantastic 5-star review! We're so pleased to hear about your excellent experience with Victoria and our team. It's wonderful to know that everything arrived as planned and that you wouldn't hesitate to recommend us. We truly appreciate your kind words!
Easy to order online and fast delivery.
24 September 2025
Reply from Frank Key
Thank you, lovely to hear you found ordering easy and our delivery service fast! Hope to see you again soon.
Somercote branch
Professional company.Never let me down.Dealing with the Somercotes branch has always been easy.Delivery driver Mark is very helpful and courteous.Prices are keen and customer consideration spot on
2 October 2025
Unprompted review
Reply from Frank Key
Thank you so much for your fantastic review! Always great to hear you've had such a great experience with our Somercotes branch. We'll be sure to pass on your kind words to the team, especially Mark—he’ll be delighted to know he made a positive impression. We look forward to serving you again soon for your next building project!
Excellent guys who have great expertise…
Excellent guys who have great expertise on lifting equipment 👍highly recommend
30 September 2025
Unprompted review
Reply from Frank Key
Thank you so much for your fantastic review and kind recommendation! If you need any more building materials or a sounding board for your project, don’t hesitate to reach out—we’re always here to help!
Incorrect item sent
Updated review:
Initially an incorrect item was sent and a replacement was also incorrect. I ordered online and it seems the web content was not accurate (the issue was the dimensions of a drain gully). I used the number below to contact customer service and got a refund. It maybe better to use the website to find products and if there is any doubt order using phone etc. Web content and associated chat / self service needs improvement
19 September 2025
Unprompted review
Reply from Frank Key
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by receiving the incorrect item. We understand how frustrating this must be and want to assure you that resolving this issue is our top priority.
Our online chat is available from 7:30 AM to 5:00 PM, and we encourage you to contact us during these hours for immediate assistance. Additionally, our contact number 0115 920 8208 is listed on our website and can also be found by searching for any of our branches. For your convenience, here is a direct link to all our contact details: https://www.frank-key.co.uk/branch-building-supplies-plant-and-tool-hire-near-me.
We acknowledge that our contact number was not included in the email confirmation, and we are actively working to address this oversight to improve communication in the future. In the meantime, please get in touch with us either by phone or through our online portal so our team can investigate your issue and either arrange a refund or correct the error promptly.
At Frank Key, we pride ourselves on being a business built around our staff and customers, and being difficult to contact is never our intention. We truly value your feedback and will use it to improve our processes. Thank you for your patience, and we look forward to resolving this for you.
Mark, Frank keys bulwell
Just had a delivery from the bullwel frank keys. I've just got to say Mark the driver what a friendly, helpfully operative. He went above and beyond to put the materials where they were required on a challenging site. I would definitely request Mark again, top bloke. Thanks
11 September 2025
Unprompted review
Reply from Frank Key
Thank you, Neil, for the wonderful 5-star review! We couldn’t agree more—Mark is truly exceptional and goes above and beyond for customers. We look forward to seeing you again soon!
Friendly delivery and on time as…
Friendly delivery and on time as always. Thanks team!
27 August 2025
Reply from Frank Key
👍
Reply from Frank Key
👍
Good prices, ease of use.
Good prices, website easily navigated, ordering is a breeze, very straight forward, all staff at Bulwell and Daybrook spot on.
29 August 2025
Reply from Frank Key
👍
Great service delivery day as requested…
Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe.
Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until following day .
Was expecting it first job in the morning but didn’t arrive until 3 o’clock the next day .
Guys
in transport very helpful .
27 August 2025
Reply from Frank Key
Thank you for taking the time to leave us a review and for your kind words about our service and transport team. We’re truly sorry for the inconvenience caused by the delay in delivering your final bulk bag.
Unfortunately, the vehicle did experience a hydraulic hose burst during delivery, which required a temporary repair and cleanup. While we initially planned to have your bag delivered first thing the next morning, there was an internal communication oversight regarding the repair status. This resulted in your bag not being scheduled for re-delivery as intended. We sincerely apologise for this mistake and the delay it caused.
As soon as the issue came to our attention, we made it a priority to get your bag delivered. We appreciate your patience and understanding throughout this process.
Thank you for you order, and we hope to see you again soon.
Yes,Frank Key do kitchens!
We hadn’t even heard that Frank Key designed and suppled kitchens until our, also excellent kitchen fitter Rich suggested we try them. Having your whole kitchen removed and replaced is never going to be a breeze, however Ben at FK made the experience as painless as possible! We now have a beautiful and practical kitchen finished to a high standard with quality products, thank you all.
6 August 2025
Unprompted review
Reply from Frank Key
Thank you for a wonderful review Penny. We are glad you are happy with your kitchen and the service Ben and his team provided. Thanks for choosing Frank Key!
Great builders merchants
Great builders merchants, staff inside the shop always helpful and happy and lads in the yard are helpful too, walk out with you’re ticket they are straight there to take you’re ticket then everything is brought to you’re van/car.
22 February 2025
Reply from Frank Key
Thanks for the feedback, great to hear that our team are doing their bit 👍
Great service from Melanie
We went into the bathroom store to try to find a replacement bath panel from 12 years ago. Melanie was so helpful in hunting down the best replacement option for us
22 August 2025
Unprompted review
Reply from Frank Key
Thank you for the great feedback, Melanie will be delighted!
Mixer Hire - Cheaper than i thought!
I hired a mixed from Daybrook. Easy process, helpful staff with loading into my van. Cheaper than I was expecting too! Will definitely use them again.
18 July 2025
Unprompted review
Reply from Frank Key
👍
Great value and seamless process!
The whole process was easy and quick. The delivery was seamless. The product perfect and the best value that I found. Would 100% recommend and use again!
28 July 2025
Reply from Frank Key
👍
What an excellent service
What an excellent service , great delivery driver- Jason, was extremely helpful , Polite and professional. He Asked where I wanted my 3 fence pannels. I do I want them fitting in.
So he Fitted 2 of them, the last one needed trimming.
Highly recommend, would use Frank keys again.
5 August 2025
Unprompted review
Reply from Frank Key
Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with us. It's great to hear Jason was helpful, and went the extra mile living our values. We'll be sure to pass on your kind words to him – he'll be delighted to hear them!
We truly appreciate your recommendation and look forward to helping you again in the future. If there's anything else you need, don't hesitate to reach out. Thanks for choosing Frank Key! 🌟
Reply from Frank Key
👍
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