Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Brilliant company to deal with, used their Somercotes branch a few times lately for bags of 10mm chippings. Price is good, and the delivery drivers are always friendly and nothing is too challengi... See more
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From the minute we walked into the kitchen showroom at Frank Keys, Daybrook, Nottingham, we knew we had made the right choice. We were dealt with professionally and not pressurised at all. Our kitchen... See more
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Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to loo... See more
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Company details
- #73 of 112 best companies in Building Materials Supplier
- #4 of 11 best companies in Building equipment hire service
- #62 of 93 best companies in Hardware Shop
- #7 of 14 best companies in Plant and Machinery Hire
Written by the company
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Contact info
Portland Street, NG5 6BL, Daybrook, United Kingdom
- 01159208208
- www.frank-key.co.uk
4.6
Excellent
746 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frank Key
Thank you for the great 5 star review.
Frank Key are the best👌🏻…
Frank Key are professional & always provide an easy & fast delivery service. Never use anyone else!
27 July 2025
Reply from Frank Key
Thank you for the 5 star review and the great feedback.
Reply from Frank Key
👍
Delivery was spot on (4 jumbo bags of…
Delivery was spot on (4 jumbo bags of MOT type1) the MOT it self wasnt the nest ibe used before some very large rocks and not alot of dust some areas i has to top up to get a good lock.
But it was cheap and will work so not to bothered
25 July 2025
Reply from Frank Key
Thank you for taking the time to leave us a review and for your honest feedback! We're glad to hear that the delivery went smoothly and that the product worked for your project.
Our MOT Type 1 is indeed a 40mm-to-dust product, which is ideal for certain applications. For projects requiring a finer finish, our 20mm-to-dust option is a great alternative, though it does come at a slightly higher price point. We’d be happy to discuss your needs for future projects to ensure you get the perfect product for the job. The dust does tend to sit towards the bottom of the bag as well especially if its been raining since it was bagged.
Thank you for using us and hope we can exceed your expectations next time around. If there’s anything we can do to assist with your next project, please don’t hesitate to reach out. We’d love the opportunity to turn this 3-star experience into a 5-star one!
Disappointing delivery service
I deliberately chose my delivery day to coincide with a work from home day. To be home when the delivery was made. No knock on the door to alert me of said delivery. Just drop and leave. Now I have to hand ball 2 tonne of gravel. Thanks for a that.
25 July 2025
Unprompted review
Reply from Frank Key
Please accept our apologies. We will investigate this and come back to you ASAP.
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent delivery experience didn’t meet your expectations.
Our driver, Rob, mentioned that he did knock on the door upon arrival but didn’t receive a response. He placed the gravel on the driveway, close to the area that appeared to be under preparation, to make it as convenient as possible for you to move and use. We aim to ensure deliveries are placed in the most practical and accessible location while adhering to health and safety guidelines.
Russ the legend
Our delivery driver, Russ, went above and beyond this morning. I am just recovering from surgery and was home alone, but he picked up on this without hesitation offered to bring the delivery up the driveway as there was nowhere suitable to leave it by the road. He did several trips with a smile on his face and wouldn’t even accept a cuppa as thanks - thank you Russ!
21 July 2025
Unprompted review
Reply from Frank Key
👍
Good product, great delivery
The driver delivered my slate with due care and consideration, very professional.
27 June 2025
Reply from Frank Key
👍
Great service and range of products
Great service and range of products. On time delivery . Definitely recommend.
24 June 2025
Reply from Frank Key
👍
Great communication
Great communication. Fast delivery. Excellent price. Quality product. Delivered with care and consideration. Many thanks.
24 June 2025
Reply from Frank Key
Thanks for taking the time to leave us this great feedback.
Brilliant
Brilliant. Customer service resolved my issue immediately and the driver was amazing. Will definitely use again.
27 June 2025
Reply from Frank Key
Thanks for the feedback!
Reply from Frank Key
👍
I never use anybody else!!
I never use anybody else!!! Always a good experience Office helpful, online service accessible and delivery guys lovely!
27 May 2025
Reply from Frank Key
Thanks for your repeat business. Great to hear from our customers, whether new or returning.
Exceptional service from both the…
Daybrook Nottingham Branch...Exceptional service from both the booking staff(Craig) and two delivery drivers. The first delivery was great but we had ordered tons of additional gravel so needed to move the previous lot. Delivery driver 2(Ken) was great and arranged the sharp sand bags, cement etc into a better arrangement to make way for additional stock to be put onto the driveway. Great work & excellent quality items as always. Thanks👍
3 June 2025
Unprompted review
Reply from Frank Key
Thank you for taking the time to leave us such a glowing review. We'll pass your comments on, I'm sure the guys will appreciate it. Thank you for your custom.
Reply from Frank Key
👍
Excellent - thanks Melanie!
Absolutely lovely to come in to Frank Key in Arnold/Daybrook to look at bathrooms and be guided by Melanie. There was no pressure to buy and I was given lots of help. My bathroom looks beautiful and I am extremely pleased also with Peter who fitted it. Carol G
21 May 2025
Unprompted review
Reply from Frank Key
Thanks so much for your review which will be passed on to Melanie and the team. She will be delighted with the feedback!
Steve Richardson
Steve Richardson what a legend if I could give more than 5 stars I would. Came in showed him a picture of a leaky pipe valve I've got. He knew instantly what was needed. Absolute legend
30 May 2025
Unprompted review
Reply from Frank Key
Thanks so much for your feedback, we'll be sure to pass this on to Steve.
MOT Roadstone Delivery
Mark from Somercoates was very friendly and polite and delivered the building material when Frank Key said they would and placed them very carefully just where I wanted them on the drive. The materials were a good price and look good quality. I would definitely recommend Frank Key.👍
29 May 2025
Unprompted review
Brilliant service from Frank Key…
Brilliant service from Frank Key Rochdale. I hired a tower scaffold for a week and it arrived promptly on the day as arranged and the driver was very nice and pleasant to deal with. They arrived again as promised a week later to collect the scaffold. The scaffold was brilliant and did just the job I needed it for. Brillaint pricing and very well managed. I will most definitely be using Frank Key again for all my hire needs. Cheers guys.
24 April 2025
Reply from Frank Key
It's always great to hear stories like this! Thank you for your custom.
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