We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financiall... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used the contact us form on their website regarding an issue with a leaking spout and was immediately contacted by Ashleigh and advised a new part would be sent free of charge, which arrived the nex... See more
Company replied
We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain. I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her... See more
Company replied
We rang Natalie and explained the problem we were having with our carron phoenix tap. She understood what was the problem and sent us a new part, immediately, which arrived today only after about four... See more
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Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2k reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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The installation was very good
The installation was very good. Dan did a great job. He was very efficient and tidy, communicating well what he was doing.
Unfortunately the communication pre installation was not so good - check the email train!
27 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your feedback—though we're really sorry to hear things didn’t go as expected. That’s not the kind of experience we want anyone to have, and we’d really like to make it right. We’ll be in touch shortly to put things right.
All the best,
The Franke Team
Friendly and fast response to warranty issue
Friendly and fast response to my customer warranty query, with needed spare parts despatched immediately. Very happy with the service received in January 2026 and can recommend Franke UK Ltd.
26 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us! We truly appreciate your kind words and thoughtful review.
Warm regards,
The Franke UK Team
New Hot Tap
The engineer we had to carry out the work was called Stuart who was very professional and extremely personable
He communicated all the way through two visits to our property and we would thoroughly recommend him !
23 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback—what a pleasure to read! 😊
We’re so pleased to hear that you had such a positive experience with Franke. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke Team
Thank you Martin
Martin was very helpful when repairing the faulty tap. He also told us the plumber had fitted another part incorrectly. He was polite, punctual and professional. I wish all trades people were like him. Thank you Martin
28 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us was so positive—it truly means a lot.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
Looks the part, but…….
Looks the part, but sadly impossible to keep clean, despite trying multiple solutions from the manufacturer and various consumer web sites. Chipped, despite not prone to this. Sticking with this new sink a little longer but suspect we will be replacing it for a more traditional ceramic one.
31 January 2026
Unprompted review
Reply from Franke UK Ltd
Thanks for your feedback—and we're sorry to hear of your disappointment with your purchase.
Our team would love the chance to look further into this and see how we can help. Please contact us again by email at ks-info.gb@franke.com if you wish for us to provide you with additional advice.
All the best,
The Franke Team
Mairead Daly
We are in Malahide in Ireland. Purchased boiling water tap. But it has a manufacture fault. Have a replacement piece but have tried for over 8 weeks to get a service person in Ireland to install. They never call back and won't come out. Very frustrated.
31 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your feedback—though we're really sorry to hear things didn’t go as expected. That’s not the kind of experience we want anyone to have, and we’d really like to make it right.
While we look into the matter further, please could you contact us at ks-info.gb@franke.com so that we have your contact details. We can then be in touch once we know how we can help.
We really appreciate you bringing this to our attention.
All the best,
The Franke Team
Had an issue with my kitchen tap
Had an issue with my kitchen tap. Contacted customer services and issue was sorted quickly and professionally.
Thank you Tilly !
26 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're thrilled to hear about your experience and truly grateful you took the time to share it with us.
All the best,
The Franke UK Team
Customer Service
The customer service pre engineer arrival was poor. First appointment the engineer had an issue with the van but we weren’t told there would be a significant delay for arrival on the day. Second appointment was cancelled on day - again due to a van issue. We were notified by email and then a follow up was arranged two weeks later which felt too long given it was a franke issue.
Couldn’t fault the engineer once on site.
2 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your feedback—though we're really sorry to hear things didn’t go as expected. That’s not the kind of experience we want anyone to have, and we’d really like to make it right. We’ll be in touch shortly to put things right.
All the best,
The Franke Team
The engineer arrived on time 👍
The engineer arrived on time, very understanding & tidy regarding our problem where our hot water tap would only deliver 44 degrees of warm water not the 50= degrees as should be.The boiling water was delivering perfect.
The problem was rectified & now working as it should be 100%👍
26 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us was so positive—it truly means a lot.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
Mike you engineer was fanstatic very…
Mike you engineer was fanstatic very polite, very helpful and very informative it was a please to meet him.
It was a call-out for our Mythos 6 in 1 tap.
He explained how everything work and went through everything and sorted out the issue.
27 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Great service
The whole experience from first contact to service visit was seamless. Martin contacted us 30 minutes before arrival and was courteous, knowledgeable and completed the service and repair in a timely manner. We will definitely be rebooking our service in twelve months time
28 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Cody attended to our hot tap and fixed…
Cody attended to our hot tap and fixed the problem ensuring all possible causes had been covered. Excellent service. Thank you
14 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're so pleased to hear that you had a great experience—it really means a lot to us.
All the best,
The Franke UK Team
Our experience was five star because of…
Our experience was five star because of Dan. He was everything a company needs - courteous, friendly and extremely knowledgeable about the company and the job in hand. He is a credit to your company.
20 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Great support
Great support, looked after us, as only just out of warranty and can see we look after the tap by changing the filters regularly.
15 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us was so positive—it truly means a lot.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
Completely satisfied with the service Martin provided I would definitely recommend him to all Franke Customers
Completely satisfied with the service provided.
22 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
Top-tier customer service
I had a great experience with Franke after realising a part was missing from my order. Their customer service team was incredibly responsive and rectified the issue immediately. The replacement was dispatched and delivered in record time. Thank you!
23 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
All the best,
The Franke UK Team
First class service
Mike was extremely friendly and helpful, and did a fantastic job!
20 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience, and truly grateful you took the time to share it with us.
All the best,
The Franke UK Team
Excellent on site service, not so much by email/phone
I didn't find the customer service by email and call very good tbh. They didn't check my details correctly and wanted to charge me an extortionate call out when I'm on a maintenance contract. This wasnt just once, it was twice! However Stuart is excellent. He's friendly, really knowledgeable and does his job calmly and explains things in a clear and fair manner. I'm always pleased when I know its him attending. He's also really kind to my dog!
20 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing your feedback—though we’re really sorry to hear that your initial experience didn’t meet expectations. This is absolutely not the level of service we strive to provide, and we apologise for falling short.
Your feedback is important to us, and we’ll be using it to help improve going forward.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience – and thank you so much for your kind words about Stuart.😊
Warm regards,
The Franke UK Team
Stuart is a great technician
Stuart installed our tap & tank system mid summer and came back today after a filter change to discuss how to adjust the tap/filter to the correct water hardness setting which he did clearly and concisely
Stuart is one of the nicest trades person I have met a credit to Franke
20 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Mike was very professional friendly and…
Mike was very professional friendly and informative of any questions I asked
14 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
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