We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financiall... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used the contact us form on their website regarding an issue with a leaking spout and was immediately contacted by Ashleigh and advised a new part would be sent free of charge, which arrived the nex... See more
Company replied
We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain. I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her... See more
Company replied
We rang Natalie and explained the problem we were having with our carron phoenix tap. She understood what was the problem and sent us a new part, immediately, which arrived today only after about four... See more
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Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2k reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Great service from our technician Cody
Great service from our technician Cody. He came out to replace an entire 3in 1 system that we thought was unfixable but quickly diagnosed the problem and repaired the existing system for a fraction of the cost. Great communications and response from Franke themselves throughout the whole experience.
11 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
The response was excellent
The response was excellent, The technician came within 2 working days. He was called Martin & was excellent & sorted out our problem very efficiently.
11 February 2026
Unprompted review
Reply from Franke UK Ltd
We really appreciate your 5 star review!
Thank you for taking the time to share your experience with us.
Warm regards,
The Franke UK Team
The efficient mechanisms with the Company of Franke.
I contacted Franke regarding a neighbours faulty Waste Disposal Unit, Natalie processed the paperwork in an efficient manner and duly supplied new Unit, it arrived within two days and is up and running like a top ! And whilst on the subject of Franke i posed a query regarding my rather old Franke Waste Disposal unit as a related component is no longer serviced, but due to Natalie’s due diligence having exchanged many E Mails managed to identify the correct model and within a few days courteously and efficiently replaced our faulty unit , I cannot praise Franke as a company and Natalie as an employee enough, their efficiency was amazing .
With grateful thanks. Trevor V James. 🤗
13 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
The service was excellent
The service was excellent. A knowledgeable and friendly technician, arrived on time and completed the job without fuss or bother.
10 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
All the best,
The Franke UK Team
Never buy franke again
Never buy franke again. Had issues with a franke tap and contacted support who are useless. Won't give replacement even though tap is 4 years old with no receipt. Firstly my builder brought everything for the kitchen from b and q at trade price and second who keeps receipt that 4 years old. Looking at the tap you can see it's not old but they not didn't even reply to my emails. Much better taps out there guys at there prices . Stay away.
13 February 2026
Unprompted review
Reply from Franke UK Ltd
Thanks for sharing your feedback.
While we completely understand your frustration and disappointment, from the details provided it does appear that our team has acted in line with the terms of our product guarantee. As with most manufacturers, we do require proof of purchase to validate the warranty period and confirm eligibility for a replacement.
We’re sorry to hear you didn’t receive a reply to your emails — that’s certainly not the level of service we aim to provide. Thank you for bringing this to our attention.
Best wishes
The Franke UK Team
Hot water tap repair
Phoned on a Monday. Call out on the Wednesday. Came at time they said. Engineer understood and fixed problem
Cost of parts and call out reasonable
11 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
Had a boiler issue for my hot tap
Had a boiler issue for my hot tap, contacted customer support and the response was very quick , they asked for some information that I sent them and now the issue is resolved, excellent support and thank you
13 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience and truly grateful you took the time to share it with us.
All the best,
The Franke UK Team
I contacted GRLDirect for support with…my Franke Hottap
I contacted GRLDirect for support with an issue with a tap, both my husband and plumber had come to the same conclusion but through Todd’s excellent persistence we discovered the problem was something different. It was easily fixed once properly diagnosed with no extra cost to us. Fantastic customer service from Todd. Very grateful to him for his brilliant troubleshooting shooting!
22 January 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're so pleased to hear that you had a great experience—it really means a lot to us.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
I had a warranty issue with a Minerva…
I had a warranty issue with a Minerva boiler, there was no quibble even though i was just out of warranty period. Franke were brilliant arranging to send me a new unit within hours of me reporting it. Great customer care and service. Thank you.
11 February 2026
Unprompted review
Reply from Franke UK Ltd
You're very welcome! Thank you so much for your lovely review.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
The engineer Cody explained the problem…
The engineer Cody explained the problem to me.
He was thorough and went back to basics for me.
10 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
We're so pleased to hear about your experience and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
Great Service
Hot tap developed a fault, called Franke who arranged an engineers visit. Engineer was polite and helpful, can’t fault either Franke or their engineer
10 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us! We really appreciate your 5 star review.
Warm regards,
The Franke UK Team
I recently moved and the new house had…
I recently moved and the new house had a Franke 4-in-1 system, which produced only a dribble of water. The support I got remotely from the team at Franke was absolutely outstanding, sending me instructions and a step by step guide of things to check before an engineer visit
I was able to solve the problem myself and now have a working system thanks to the team on the end of the email. Saved me the cost of an engineer visit also ! Great support well done
9 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Great customer service
Just had my Franke hot water tap service. Cody the technician was very polite, contacted me prior to his arrival, arrived at the time stated and explained everything.
9 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
renew tap
the engineer martin was brilliant very tidy and pleasant. phoned to let us know when he would arrive and he did arrive on time iwould recommend.
6 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such lovely! feedback!
We’re delighted to hear that your experience with us was so positive—it truly means a lot.
Best regards,
The Franke UK Team
We purchased a Franke tectonite sink on…
We purchased a Franke tectonite sink on the 8th November 2025 from B&Q. The description non-staining and non-scratch. This is not true as it does suffer scratching and staining. A waste of money if you purchase this sink for these reasons. No point in asking for a replacement as that would only be a sign of madness (i.e. do the same thing and expect a different result)!
8 February 2026
Unprompted review
Reply from Franke UK Ltd
Thanks so much for reaching out to us.
Could you please share your contact details with us by emailing Jonny at ks-info.gb@franke.com.
We’ll get right on this for you!
Warm regards,
The Franke Team
Dan came and repaired our Franke tap as…
Dan came and repaired our Franke tap as the hot water knob kept coming off. He was very pleasant, quick and sorted the problem out.
5 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
All the best,
The Franke UK Team
Stuart - Excellent engineer…
Stuart as always provided first rate customer service fitting our new replacement hot tap filter. Very helpful with instructions on use.
6 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're thrilled to hear about your experience and truly grateful you took the time to share it with us.
All the best,
The Franke UK Team
Martin the engineer was pleasant and…
Martin the engineer was pleasant and did a very good job at replacing our unit and tap.
We would recommend him to anyone.
4 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us! We really appreciate your kind words and thoughtful review.
Warm regards,
The Franke UK Team
Professional service
Professional, efficient service
The technician, Martin, was very competent, helpful and pleasant
2 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback—what a pleasure to read! 😊 We’re so pleased to hear that you had such a positive experience with Franke.
Warmest wishes,
The Franke Team
I was delighted with the engineer
I was delighted with the engineer, very polite and knowledgeable. My only moan is having to be ready from 8am to 5pm, Dan arrived about 3pm, up until then I was stuck in the house, tit would be great if you could say morning or afternoon so that I can make better use of my time.
3 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely 5‑star review!
We’re delighted to hear that your engineer visit went so well — it’s great to know you found them polite and knowledgeable.
We really appreciate you sharing your thoughts about the appointment window too. We understand how valuable your time is, and feedback like yours helps us continue improving. While our current schedule allows for full‑day appointment windows, we’re actively working on ways to provide more accurate time frames in future so our service better aligns with customer expectations.
Thanks again for taking the time to leave your review and for helping us improve.
All the best,
The Franke UK Team
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