I bought a slim card wallet and 11 months later it started to split. Tried to contact Frank Lorde and my emails bounce back. Which is similar to other reviews, it's a shame as the wallet was just what... See more
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Stylish and well designed wallet which looks good. Have seen other reviews say that it can't fit 5 cards - it does, there's no problem there. I had the wrong colour sent to me by accident (no big de... See more
Company replied
Awful company/ product Awful company. Ordered a wallet, realised after reading online reviews it was a mistake so emailed 5m later to ask them to cancel my order without dispatching. Days later they... See more
took some time for the wallet to arrive. Almost lost hope but the team was kind enough to keep me informed about the process. The wallet finally came and everything I read and saw about the product wa... See more
Company replied
Low quality, bad service and slow delivery
Bought a wallet a few months back. The delivery took very long and the wallet also broke after 2 months of usage. Frank Lorde would only offer a 50% discount on a new item.
Avoid!
6 January 2020
Unprompted review
Reply from Frank Lorde
Hi Martii, thank you for taking the time to write your review. Our sincere apologies too for the inconvenience that this has caused you. We hope you can check the direct message we sent.
very good quality and prices
I tried the other brands but Frank Lorde have the best quality ever and very good prices
24 December 2019
Unprompted review
Reply from Frank Lorde
Hi Salem, thank you so much for taking the time to write your review. We appreciate it! :)
This wallet is a terrible product!!
You wait 6 weeks for the wallet to arrive (drop shipped from China), when it does it looks nothing like the images (it's flimsy build quality, the card dividers are cheapo plastic, the wallet 'fabric' gets dirty and worn almost immediately) and then the wallet bursts as soon as you put 4 cards in it. You then ask for a refund, and in order to get this refund you have to pay to ship it to Australia (Australia!) before they might refund it, but at this point I wouldn't even trust them to do this.
Absolutely terrible product and format for selling... I don't ever post reviews, especially negative ones, but I’m posting one here: avoid, folks, avoid.
23 December 2019
Unprompted review
Reply from Frank Lorde
Hi Andrew, thank you again for taking the time to share your feedback. We're very sorry for the inconvenience that this has caused you. We sent you a direct message, we hope you can check it.
Utter garbage wallet
Utter garbage wallet. Fell apart in less than a month. No response to complaints. Took months to get here... Drop shipped from China. Avoid!
21 December 2019
Reply from Frank Lorde
Hi Jamie, we're very sorry for the inconvenience that this has caused you. Thank you too for taking the time to write this review. We hope you can check our direct message so we can resolve this immediately for you.
HERE'S WHAT HAPPENS WHEN YOU ORDER…
HERE'S WHAT HAPPENS WHEN YOU ORDER THEIR WALLET - (1) Takes a month to arrive (2) Terrible quality and nothing like the images (3) They take forever to reply to complaints (4) Expect you to pay to post it to Australia for a refund... SERIOUSLY, DON'T WASTE YOUR MONEY WITH THIS COMPANY
18 December 2019
Reply from Frank Lorde
Hi Parmley, thank you for sharing this review. We're very sorry for the inconvenience that this has caused you. We sent you a direct message, we hope you can check it.
Excellent bag
Excellent bag - all it could promise - customer support a bit slow on their responses but eventually sorted things out.
18 December 2019
Unprompted review
Reply from Frank Lorde
Hi Ian, thank you so much for your review! We appreciate it. We hope you still have your bag with you and are enjoying it. :)
Excellent suitcase
Excellent suitcase, a very beautiful design and very useful.
17 December 2019
Unprompted review
Reply from Frank Lorde
Hi Francisco, thank you so much for your review. We appreciate it! :)
Amazing bag
Amazing bag. I loved the design, colors and distribution of the pockets. I recommend it 100%!!!
12 December 2019
Unprompted review
Reply from Frank Lorde
Hi Gabriel, thank you so much for sharing this. We appreciate it! :)
Excellent Customer Service.
Excellent product and very kind customer service.
Initially, when I purchased my Frank Lorde Travel bag, the package failed to be delivered multiple times, even when I was sat at home each time.
I contacted the support team.
They did take a while to get back to me, but explained that they were going through changes in their mailing system and genuinely seemed apologetic about my order.
Eventually, I thought they’d forgotten about me, but instead they refunded me 10% of the payment, and sent the item on next day delivery with Amazon instead of their usual courier.
I was over the moon with this gesture and happy to say that I would recommend this product and shop again with them.
7 December 2019
Unprompted review
Reply from Frank Lorde
Hi Cameron, thank you too for your patience and for taking the time to write this review. We appreciate it beyond belief! :) We look forward to serving you again soon.
Very poor customer service,I'm still…
Very poor customer service,I'm still waiting for a reply to my msgs,I've been told order should arrive 2/3 weeks,but I'm still waiting for a confirmation of the order actually being processed,this order will definitely not arrive in time or at all after the looks of it,there are few more ppl in same situation,I will give it another 10/14 days after which I'll contact paypal
Today 2nd January,45 days since I placed my order,item never came as they said "we lost our stock in an incident" and when I've asked for a refund they completely ignored me,just filed a PayPal claim
5 December 2019
Reply from Frank Lorde
Hi Lajos, thank you for taking the time to write this review. We're very sorry for the inconvenience that this has caused you. We already issued you a full refund for your order. Our sincere apologies again.
I´ve payed for more than a month and…
I´ve payed for more than a month and haven´t received it yet.
I should have read theese reviews before.
2 December 2019
Unprompted review
Reply from Frank Lorde
Hi Paulo, we're very sorry to hear this and thank you also for taking the write to write this review. We sent you a direct message regarding your concern. Upon checking, your orders have been delivered on the 12th and 18th of December. If you have further concerns, please don't hesitate to get in touch with us. Our apologies again for the inconvenience and we hope you have a great day.
Lousy quality
Received the wallet after weeks as well. Quality is flimsy and plastic and sent from China. Not at all worth SGD$22
23 November 2019
Unprompted review
Reply from Frank Lorde
Hi Katherine, thank you for taking the time to write this review. Our apologies again for the inconvenience that this has caused you. We hope you received the replacement order in good condition. Again, we're sorry. Please let us know in case you have further questions or concerns.
Ooh I wish I read the reviews
Ooh I wish I read the reviews. The wallet is disgustlingly cheap and plastic, and you have to fiddle with it for about five minutes to get it to close even with just three cards in there and nothing else. Not even going to bother trying to return it based on the reviews in here.
20 November 2019
Unprompted review
Reply from Frank Lorde
Hi Glenn, we're very sorry to hear this. Thank you too for taking the time to write your review. Please know we've sent you a direct message regarding your concern, we hope you can check it.
Reply from Frank Lorde
Hi Sorin, thank you for taking the time to share this review. We appreciate it! :)
Astonishingly bad!
Rubbish service, poor quality products - they ignore emails and offer no customer service at all. Avoid buying at all costs!
13 November 2019
Unprompted review
Reply from Frank Lorde
Hi Kevin, thank you for sharing this review. Our sincere apologies too for the inconvenience that this has caused you. We've issued a full refund for your order on November 2019. We hope this has helped.
Update - The wallet is perfect and has lasted 4 years!
Update - they sent me a replacement and it's lasted over 4 years. Brilliant wallet and quality!
The wallet is nothing like the images - cheap and small. The returns is made hard by only being in Australia and therefore costing a lot and the info@ email doesn't reply. Avoid and save your money.
1 November 2019
Unprompted review
Reply from Frank Lorde
Hi Sam, thank you for taking the time to write your review. Thank you too for sharing your order details with us. We're very sorry for the inconvenience that this has caused you. We've sent you an email, we hope you can check it.
AVOID
Ordered a wallet on 17th September but didn't receive it until 23rd October! I have not had the wallet long enough yet to comment on it's quality, but I certainly would not have ordered it had I know it would take 5 weeks to arrive. Furthermore, communication from the company was extremely poor. They took almost 3 weeks to respond to an email I sent them asking for an update on the status of my order, this silence made me think I had been scammed. Definitely avoid, wish I had!
UPDATE: Have now had the wallet a few months. It is very bad quality and has fallen apart so can no longer be used.
29 October 2019
Unprompted review
Reply from Frank Lorde
Hi Philip, thank you for taking the time to share your experience. We're very sorry too for all the trouble that this has caused you. Please know that we've sent you a message, we hope you can check it.
Save your money.
Ordered an item 30 September, it still hasn't arrived nearly a month later. Emailed mid-October asking where it was and got a reply saying my order had just been shipped three weeks after placing the order, although the tracking number they provided is bogus and has never worked so there is no way to actually track the shipment.
Emailed again to ask about the tracking number and for an estimated delivery date and haven't received a response.
22 October 2019
Unprompted review
Reply from Frank Lorde
Hi Heather, we're very sorry for the inconvenience that this has caused you. Thank you too for taking the time to write your review. We've sent you an email, we hope you can check it.
*Do not buy*
I saw these guys on an Instagram advert, and unfortunately was tempted into ordering one of their wallets in the lighter blue colour for £20. It took around a month to arrive, but it warned of this on their website anyway.
I've used the wallet for only 3 weeks, and it has already split at the seam on the side, despite ensuring I wasn't stuffing the wallet beyond what it could capably hold. Considering my previous wallet lasted years, this is extremely disappointing. I've emailed the company at the only email address I can find for them, but have not received a reply.
To sum up, do not be tempted by their flashy photos. The product they have sent me has proven to be disappointingly poor in quality, and I feel duped.
EDIT 1 YEAR LATER: Support offered me a replacement a while ago, but I decided it wasn't worth it. Keeping this review here because I will still never buy from them again - I bought a different wallet on a different site and it's been perfect since.
15 October 2019
Unprompted review
Reply from Frank Lorde
Hi Joseph, we're very sorry for the unpleasant experience. Thank you too for taking the time to write your review. We sent you an email, we hope you can check it.
Do not order from this company!
Do not order from this company!
Looks like a scam, I ordered a wallet and it never arrived. Two weeks after the order I email them asking about the order. It took them a week to reply saying sorry we are "migrating our emails" and if I want a refund. I replied yes cancel the order and refund me and they never replied back!
I am raising the issue with my Amex to get the money returned to me.
Do not fall into their trap. Do not order anything from them.
14 September 2019
Unprompted review
Reply from Frank Lorde
Hi Val, we're very sorry for all the trouble that this has caused you. We hope you did receive the full refund we issued on September 2019. Again, our apologies. Thank you too for taking the time to write your review.
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