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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patient approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding guidance provided throughout various processes. Reviewers frequently mention the efficiency, quick response times, and smooth user experience, noting that the company often goes above and beyond expectations. However, some people were dissatisfied with the service, describing it as incompetent and useless. A few reviewers also mentioned experiencing rudeness and unprofessionalism from staff members.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, highlighting the professionalism, efficiency, and reliability of the... See more

Customer service

Customers consistently report highly positive experiences with customer service. Reviewers frequently... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the ease and... See more

Based on these reviews

Rated 5 out of 5 stars

Robert was extremely helpful and patient when showing us a property. He even came twice to make sure we had enough time to view everything and answer all our questions. Very professional and easy to d... See more

Company replied

Rated 5 out of 5 stars

Iarina, thank you so much for all your help during our property search. You were incredibly professional, patient, and always took the time to really listen to what we needed. It made such a differenc... See more

Company replied

Rated 5 out of 5 stars

I’ve worked with Nazim for a couple of years and he’s consistently let my flat quickly. He personally handles the marketing and viewings, and the property has rarely been empty. He’s responsive, keeps... See more

Company replied

Rated 5 out of 5 stars

Iarina has been nothing short of outstanding throughout the entire lettings process. From the first viewing to signing the contract, she was professional, responsive, and genuinely helpful every ste... See more

Company replied


Company details

  1. Estate Agents
  2. Property Administrator
  3. Property Investment
  4. Property Maintenance
  5. Property management company
  6. Property Consultant

Written by the company

Looking for a top-notch London-based estate agency with a wealth of experience? Look no further than Fraser & Co. With over 28 years in the business, we have become experts in all aspects of the property market, including property sales and lettings, property management, new homes, and more. Our sales & lettings specialist teams have a wealth of experience and local expertise, making us the go-to choice for those looking to buy, sell, or rent property in London. At our estate agency, we specialize in helping buyers and renters find the perfect property in London. Whether you're looking for a spacious family home, a chic city apartment, or a stylish studio, we have something to suit your needs. We aim to make moving and investing in London property a seamless, five-star experience, with our award-winning team looking after your interests long after you've signed on the dotted line and unpacked the boxes. Find out where your next property could be. Find what moves you with Fraser & Co.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fraser & Co did a fabulous job in…

Fraser & Co did a fabulous job in helping with the completion process and the team was super helpful and patient in answering my questions. And right after the completion, they also managed to rent my unit out within a short period of time. Kudos to Clare and Nazim! And I'd highly recommend them to you!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Omid really helped us through every…

Omid really helped us through every step of the process which really helped as first time buyers. He was always available for questions and responded quickly with informative answers which made the whole process much easier. He also recommended lawyers and brokers who we have used and found helpful.

31 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi Elliot, thanks for the review. We're so glad Omid could help make the process easier for you as first-time buyers. It's great to hear that his recommendations and quick responses were so useful. I’ll pass your thanks on to him. Best, the Fraser & Co team

Rated 5 out of 5 stars

High caliber Property Management

Fajer Ali is efficient, prompt and helpful. I am impressed and grateful to receive consistent professional property management support of this high standard .

30 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi Tracy, thanks for the review. We're so glad to hear that you've had such a positive experience with Fajer Ali's support. It’s great to know her efficiency and professionalism have made a difference for you. I'll be sure to pass your kind words on to her. Best, the Fraser & Co team.

Rated 5 out of 5 stars

Great support from Clare Busby

Clare Busby on the client relations team is really supportive and understanding. She's quick to reply and offer her assistance to find solutions. It's been a pleasure working with her.

27 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi Sara, thanks for the review. We're really glad to hear that Clare has been so supportive and quick to help find solutions for you. I'll be sure to pass your kind words on to her. Best, The Fraser & Co team

Rated 5 out of 5 stars

We had a very positive experience…

We had a very positive experience working with Robert as our property agent. From start to finish, he was professional, responsive, and genuinely helpful. He was always available whenever we had questions or concerns, and made sure everything was handled smoothly.
Robert took the time to listen and made sure any issues we had were addressed quickly and efficiently, which made the whole process much less stressful for us.

Overall, it was a very pleasant experience, and we’re truly grateful for all his help. I would highly recommend Robert and an agency to anyone looking for a reliable and supportive property agent.

27 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi Akta, thanks for the review. We're so glad to hear that Robert made the process less stressful for you and that you felt supported throughout. I'll be sure to share your kind words with him and the rest of the Colindale team. Best, the Fraser & Co team.

Rated 5 out of 5 stars

The best estate agent I ever met, Robert Bizgan

Robert Bizgan contacted me from 24th Feb 2026 concerned my property of Flat 20, Warneford Court. He compiles a comprehensive and excellent logistics from inspection, suggestions of renovation and choosing an appropriate tenant. I appreciate him so much for his excellent advice.

22 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi Shirley, thank you for the wonderful review. We're so glad Robert Bizgan could assist you with Flat 20 at Warneford Court. It’s great to hear you valued his advice on the renovations and finding the right tenant. I’ll be sure to pass your thanks on to him and the rest of the Colindale team. Best, the Fraser & Co team.

Rated 5 out of 5 stars

We worked with Pamela

We worked with Pamela. She patiently answered our questions and helped us throughout the process. We would like to thank her! Great job!

27 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi Nina, thanks for the review. We're so glad to hear that Pamela was able to help and stay patient with all your questions throughout the process. I'll be sure to pass your thanks on to her and the rest of the City & Shoreditch team. Best, the Fraser & Co team.

Rated 5 out of 5 stars

Helpful

Helpful, cordial and responsive. Great partner to work with.

27 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi Yiowmin, thanks for the review. We’re glad we could help and it’s been a pleasure working with you too. Best, the Fraser & Co team.

Rated 4 out of 5 stars

Majority of the staff are professional

Majority of the staff are professional, responsive and effective in solving issues. Would have given a five star but always leave room for improvement without giving full marks :)

27 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi Leona, thanks for the review! Glad to hear you’ve had a good experience with our West End team.

Rated 5 out of 5 stars

I have been in contact with Fraser…since 2013

I have been in contact with Fraser Shoreditch office since 2013 and Gemma Hyland has been looking after marketing of our flat since then. We are very happy with the professional insight of market update to set the right rent and select the right tenants for us. We highly recommend your service to my friends who need to let out or rent a flat in London.

27 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Thank you, Venus! We're so pleased to have worked with you since 2013. It's great to hear that Gemma's support has been so helpful for your rentals over the years. Thanks for the recommendation and for staying with us!

Rated 5 out of 5 stars

Speedy and Proactively

Ms Clare has been exceptionally supportive and consistently takes proactive steps to ensure that every aspect of the process runs smoothly and is completed on time. It has been our great pleasure to work with her. She has assisted us from the initial purchase of our flats through all stages of snagging, and subsequently coordinated the decoration works and our move into the new home. In the end, she even helped us find our dream house and arranged for our apartment to be rented out. Without her dedication and professionalism, the entire journey would not have been so seamless.

20 May 2025
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Thank you, Ping! We're delighted that Clare could help you with everything from decoration works to finding your dream house. We’ll make sure she knows how much you appreciated her proactive approach. Thanks for choosing Fraser & Co!

Rated 5 out of 5 stars

Clare Busby

Clare, always deliver outstanding service from start to finish. Her professionalism, responsiveness, and helpfulness makes a significant difference. I truly value her support and would highly recommend her to others.

28 October 2025
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Thanks, Iosif! We’re so glad Clare has been able to help you out from start to finish. We’ll let her know you appreciated her responsiveness. Thanks for choosing us!

Rated 5 out of 5 stars

Would like to take a moment to thank…

Would like to take a moment to thank Fraser’s and specially Gemma for the great work and swift action on letting out my property. Very professional and very well executed service. Thank you for your kindness and professionalism🙏.

1 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Thanks for the review, Artur. It’s great to hear you had a positive experience with Gemma and our service. We really appreciate you taking the time to share your thanks. Best regards, the Fraser & Co team.

Rated 5 out of 5 stars

Great positive experience

A really positive experience with Fraser & Co! Pamela has been amazing from start to finish, friendly, professional and always quick to respond. She made the whole process so much easier for us and we felt really supported throughout. Would definitely recommend. 😊

26 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Thank you for the fantastic feedback, Carolina! We’re so proud of the service Pamela provides at our City & Shoreditch office. It is great to hear that she made the process easier for you. We appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Just wanted to say a quick thank you to…

Just wanted to say a quick thank you to Gemma for all the work you’ve done managing our property. You’ve made everything really easy for us, and we’ve really appreciated how on top of things you’ve been.
It’s been great knowing everything is being looked after so well, and your communication has been spot on throughout.
Thanks again, we really appreciate it!

26 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Thank you for the 5-star feedback! We’re very proud of Gemma and the work she does for our clients in City & Shoreditch. It’s great to hear that her communication and management have made things easy for you. We look forward to continuing to look after your property!

Rated 5 out of 5 stars

We enquired for a property in London…

We enquired for a property in London and Remzi from Fraser & Co supported us with great care and speed.

Remzi is fast to answer any questions, is always available and very professional.

Thank you for supporting us in buying our first home.

23 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Congratulations on your first home, Kevin! We are so happy that Remzi could be a part of this exciting milestone. Buying a first property in London can be a whirlwind, so it’s great to hear his speed and professionalism helped make it a smooth process. I’ll be sure to share your thanks with him. Wishing you all the best as you settle in!

Rated 5 out of 5 stars

Review of Fraser with Fajer

I had the pleasure of having Fajer as my property manager. She’s efficient, extremely helpful and prompt in dealing with matters.

1 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi Dilipkumar, Thank you for taking the time to share your experience. We are so pleased to hear that Fajer has been providing you with efficient and helpful service. We pride ourselves on prompt communication, and I will be sure to share your kind words with her and the rest of the management team.

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with Robert from Fraser while looking for a rental property. He was patient, and always happy to answer our questions, no matter how small.
He made the whole process feel a lot less stressful and was genuinely easy to talk to and deal with. We really appreciated his help and would definitely recommend him to anyone searching for a place to rent.

6 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi Sankalp, thank you so much for the kind words! We’re thrilled to hear that Robert made your search for a rental property such a positive experience. He’s known for his patience and helpfulness, so I’ll be sure to pass your feedback along to him. Enjoy your new home, and thank you for recommending us!

Rated 5 out of 5 stars

Responsive and professional

Pamela and the team at Fraser & Co were excellent throughout the rental process. They were very responsive and handled all my queries efficiently. It was a seamless and well organised process from viewing through to completion. I would happily recommend them to anyone looking for a property.

17 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi Jason, thank you for the review. I'm glad Pamela and the team could help make your rental process smooth and well-organised. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Pamela Traba was extremely helpful to…

Pamela Traba was extremely helpful to assist me in relocating from NYC to London. She took the time explain things I didn’t understand and make the viewing process easy for me.

17 March 2026
Unprompted review
Fraser & Co logo

Reply from Fraser & Co

Hi MS, thank you for the 5-star review! We're so pleased to hear that Pamela could make your relocation from NYC to London a smooth process. It's great to know she took the time to explain everything clearly and made the viewings easy for you. We will be sure to pass along your kind words to her. Welcome to London!

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