Fraser & Co Reviews 

Professional and prompt! I wish there were more options for tenants around flexible payment schemes but overall Our Fraser and Co letting agent Robert was extremely helpful in navigating the crazy rental market in London!

One of the worst experiences I've had with a letting agency. The after-sales service was extremely poor - slow responses on fixing thins, unrealistic promises, and a clear lack of communication between the sales and account management teams.

We were asked to move out so the apartment could be sold, which caused significant inconvenience. After we had already made arrangements and secured a new place, we were then asked if we could stay because the sale had fallen through.

To make matters worse, a water account was opened under my partner's name after we had left the property. We only discovered this much later and had to spend time proving that we had moved out long before and that my partner had never previously held an account with the water company - and of course Fraser & Co did nothing about this.

If you can, I would strongly recommend avoiding this agency.

Pamela has been a pleasure to work with, with speedy and reliable comms that have made our move as smooth as possible.

Awful customer experience. Awful company. Don't trust.

Robert made our move to Hendon seamless and was very helpful throughout the process. He guided us at all points and was always available and answer our questions. Highly recommended !!

After having dealt with plenty of estate agencies in London, our experience with this one is by far the worst.
Unfortunately, we had to stick with them for 5 years, so I can provide a good back up of their disastrous service and incompetency.
For the record - we NEVER skipped or delayed a rent payment and treated the property and the communal development areas with extreme care.
There were repeated water leaks (due to the poor building pipework materials) which did not flood the whole flat just because we worked several days doing all and beyond to prevent it, bailing out water nonstop with buckets, moving furniture out of the water reach, removing carpets, etc
Nevertheless, this caused major inconveniences due to humidity and inevitably carpets being ruined.
It took the agency LONGER THAN A YEAR to replace ONLY ONE of the damaged carpets- their excuse: they "could not" reach out the landlord
After endless emails for 2 and a half years chasing for a compensation as the Habitation clauses of the agreement had been unfulfilled, the promised compensation NEVER ARRIVED.
We finally moved out from the flat leaving it in an immaculate estate (as per their check out inspector), and the agency still wanted to deduct the charges for the expired smoke detectors, which are only the Landlords responsibility (as per legislation). - We were without smoke detectors for some months even though this had been immediately reported and a risk for health and safety.
They are not only not knowers of very basic tenancy legislation/regulations, but their inefficacy and lack of assistance when any issue arises is outrageous at least.
Not via email, not by phone and not even booking an in-person appointment with a branch manager (as we did, having to request a half day off work) this agency is uncapable of sorting any small problem or one of a relevant magnitude.
This impacted our peace of mind for years as the house was a mess during weeks in several occasions, and their only response was ALWAYS: "we cannot get hold of the landlord"
The refund of the full deposit had to be disputed as well through TDS for the same reason.
It took them more than 3 MONTHS! to return the deposit and they completely ignored our constant chasers for the promised compensation, which finally never arrived.
All this said - please do yourself a favour and chose a different estate agency.

Robert helped me find a flat i really like, really quickly. Smooth process. Thank you !

Pamela is attentive and responsive, answering any questions I’ve had and making the process smooth and easy from start to finish

Throughout my renting process, Robert Bizgan was incredibly communicative. I had an excellent experience finding my new flat. He promptly answered calls and emails, keeping me informed about everything. From my application and followed up on all maintenance issues immediately after I moved in.

Highly recommend Fraser & Co.
Thank you so much Robert you are an excellent agent, reliable and professional.

Fraser & Co did a fabulous job in helping with the completion process and the team was super helpful and patient in answering my questions. And right after the completion, they also managed to rent my unit out within a short period of time. Kudos to Clare and Nazim! And I'd highly recommend them to you!

Omid really helped us through every step of the process which really helped as first time buyers. He was always available for questions and responded quickly with informative answers which made the whole process much easier. He also recommended lawyers and brokers who we have used and found helpful.

Fajer Ali is efficient, prompt and helpful. I am impressed and grateful to receive consistent professional property management support of this high standard .

Clare Busby on the client relations team is really supportive and understanding. She's quick to reply and offer her assistance to find solutions. It's been a pleasure working with her.

We had a very positive experience working with Robert as our property agent. From start to finish, he was professional, responsive, and genuinely helpful. He was always available whenever we had questions or concerns, and made sure everything was handled smoothly.
Robert took the time to listen and made sure any issues we had were addressed quickly and efficiently, which made the whole process much less stressful for us.

Overall, it was a very pleasant experience, and we’re truly grateful for all his help. I would highly recommend Robert and an agency to anyone looking for a reliable and supportive property agent.

Robert Bizgan contacted me from 24th Feb 2026 concerned my property of Flat 20, Warneford Court. He compiles a comprehensive and excellent logistics from inspection, suggestions of renovation and choosing an appropriate tenant. I appreciate him so much for his excellent advice.

We worked with Pamela. She patiently answered our questions and helped us throughout the process. We would like to thank her! Great job!

Helpful, cordial and responsive. Great partner to work with.

Majority of the staff are professional, responsive and effective in solving issues. Would have given a five star but always leave room for improvement without giving full marks :)

I have been in contact with Fraser Shoreditch office since 2013 and Gemma Hyland has been looking after marketing of our flat since then. We are very happy with the professional insight of market update to set the right rent and select the right tenants for us. We highly recommend your service to my friends who need to let out or rent a flat in London.

Ms Clare has been exceptionally supportive and consistently takes proactive steps to ensure that every aspect of the process runs smoothly and is completed on time. It has been our great pleasure to work with her. She has assisted us from the initial purchase of our flats through all stages of snagging, and subsequently coordinated the decoration works and our move into the new home. In the end, she even helped us find our dream house and arranged for our apartment to be rented out. Without her dedication and professionalism, the entire journey would not have been so seamless.