Fraser and Fraser Reviews 

307
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company, often noting how professional and trustworthy the representatives are. Customers frequently praise the helpful staff for providing clear communication, ensuring people feel fully informed and supported throughout the entire process. Consumers note that the dedicated team is highly efficient, responsive to inquiries, and exceptionally quick to answer any questions that arise. Some reviewers were not happy with significant delays in receiving their financial share or experienced unkept promises regarding the estate settlement. A few other people also felt that the frequency of communications could be better given the long duration and complexity of these cases.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising the professional, timely,... See more

Staff

Customers had positive experiences with staff, praising the team for being extremely professional, efficient,... See more

Customer communications

People report positive experiences with customer communications, highlighting that representatives reach out... See more

Customer service

Reviewers express general satisfaction with customer service, frequently highlighting excellent communication... See more

Response time

Reviewers highlight great satisfaction with response times, noting that support staff are always quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fraser and Fraser were appointed to deal with my Late Sisters estate following her sudden death. The estate proved quite complex but they managed to sort matters and as a result the matters were fin... See more

Rated 5 out of 5 stars

From initial contact I felt there was excellent communication, by phone and also a visit to my home. Process was fully and clearly explained, giving time for questions at an emotional time. I felt... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Fraser and Fraser about being an heir what a surprise I was a little sceptical , You can't be to careful these days.I was kept professionally informed at all times through out ,... See more

Company replied

Rated 5 out of 5 stars

Fraser and Fraser dealt with everything following the death of a relative we had not seen in a number of years. The process was simple and we were walked through what was needed. The correspondence pr... See more

Company replied


Company details

  1. Genealogist

Written by the company

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(307)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

everything was explained in great detail

everything was explained in great detail, the knowledge base of all parties was refreshing to see

24 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Murdo

Thank you for your feedback. We’re glad you found our team knowledgeable and that the process was clearly explained. We appreciate you taking the time to share your experience.

Fraser and Fraser

Rated 5 out of 5 stars

I found Fraser and Fraser were…

I found Fraser and Fraser were professional, clear and helpful throughout the whole process. Made everything easy and stress free. I felt reassured that they was looking out for my best interests. Highly recommended.
Sue Entwistle

19 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Sue

Thank you for your kind review. We’re delighted to hear you found our team professional and helpful, and that we could make the process smooth and stress-free. Your recommendation is greatly appreciated.

Fraser and Fraser

Rated 5 out of 5 stars

Thank you fraser and fraser

Thank you for following up our case.
Kept me in touch with the case and dealt with any emails quickly.
Would definatly recommend them.
Thank you again

18 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Michael

Thank you for your kind feedback. We’re glad you felt supported and kept informed, and we appreciate your recommendation.

Fraser and Fraser

Rated 5 out of 5 stars

Fraser and Fraser kept us updated with…

Fraser and Fraser kept us updated with what was happening during the process.

17 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Catherine

Thank you for your feedback. We’re glad to hear you felt well updated throughout the process, and we appreciate you taking the time to share your experience.

Fraser and Fraser

Rated 5 out of 5 stars

Fraser and Fraser offer a good service.

Fraser and Fraser contacted me with details of long lost family that had left an estate that I knew nothing about. They have kept me well informed about the process and outlined the timescale realistically. Other members of my family have engaged with them too. I was very pleased with their service and happily recommend them.

5 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Thank you for sharing your experience. We’re glad you felt well informed throughout the process and that our team could support you with clear guidance. We really appreciate your recommendation and are pleased we could help.

Fraser and Fraser

Rated 5 out of 5 stars

Thank you Fraser and Fraser

Thank you Fraser and Fraser, especially Ben Cornish our Case Manager who throughout the process was professional, informative, helpful and patient.
Ben was always available to speak to and made you feel ours was the only case he was dealing with. If he was busy he always returned our call.
Christine Henderson and Rena Walker

20 August 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Christine and Rena

Thank you, for taking the time to share your experience. We’re delighted to hear that Ben provided such professional, helpful, and patient support throughout the process. We will ensure your kind feedback is passed on to him and the team.

Fraser and Fraser

Rated 5 out of 5 stars

It has been a long journey but they…

It has been a long journey but they have Informed me every step of the way. Ben was always helpful on the phone.

11 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Jean

Thank you for sharing your experience. We’re glad to hear Ben was able to keep you informed and provide helpful support throughout the process.

Fraser and Fraser

Rated 5 out of 5 stars

Ben Cornish

Ben Cornish and his team were very professional. He answered all my questions and made it easy for me. He sold the house and organised the funerals.

10 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Margaret

Thank you for your kind review. We’re so pleased Ben and the team could make the process easier for you.

Fraser and Fraser

Rated 5 out of 5 stars

I found Fraser and Fraser very easy and…

I found Fraser and Fraser very easy and professional to deal with. From their initial approach to final settlement, their communication was clear and transparent regarding timescales , how I should expect things to proceed and their costs.

9 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Dear Paddy

Thank you for your kind review. We’re delighted to hear that you found the process clear and straightforward, and that our communication met your expectations throughout.

Fraser and Fraser

Rated 4 out of 5 stars

They have handled everything with no…

They have handled everything with no cost to me. No results after 18 months as yet but they have answered all my emails asking for updates.

8 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Dear Peter

Thank you for sharing your feedback. We appreciate your patience and are glad our team has been able to keep you updated along the way. Please don’t hesitate to reach out if you need further assistance.

Fraser and Fraser

Rated 5 out of 5 stars

Highly recommend …

I had the most wonderful experience with Fraser and Fraser an in particular my Case Manager. I had no idea about the process or who my extended family was and my Case Manager patiently took me through. Highly recommend!

Thank you Fraser and Fraser and my Case Manager

6 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Dear Skye

Thank you for your wonderful feedback. We’re so pleased to hear you had such a positive experience, and we’ll be sure to share your kind words with your Case Manager, Ben. We truly appreciate your recommendation and are glad we could guide you through the process.

Fraser and Fraser

Rated 5 out of 5 stars

An excellent service

Initially I assumed that the letter was a scam but quickly realised that it was in fact genuine. I am very thankful and appreciative not just for a great outcome but for the excellent service and communication received throughout.

4 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Dear Emma

We appreciate your feedback and are delighted you’re happy with both the process and the outcome.

Fraser and Fraser

Rated 4 out of 5 stars

At first I wasn’t sure if the letter I…

At first I wasn’t sure if the letter I received was a hoax but after some research discovered it was a genuine company. They have taken care of all the hard work involved. It has taken a very long time but these things often do. I have had to chase up a few times to find out what has been going on but they have always been helpful and called back if not available. I’m looking forward to getting a copy of the family tree to add to my own.

2 September 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Dear Sophie

Thank you for your feedback. We appreciate your patience throughout the process. We’re glad our team was able to assist whenever needed, and we hope you enjoy receiving your family tree.

Fraser and Fraser

Rated 1 out of 5 stars

reviews here clearly shows…

Reading the reviews here clearly shows a massive negative pattern and to my own experience same old no comms story continues, Sadly. Only advice is to use another well established company before signing any legal paperwork and also get proper advice well before you proceed.

26 August 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Dear Andrew,

Thank you for your feedback. We appreciate you taking the time to share your experience with us.

We are unable to locate your information in our system with the details provided. To help us find your file and address your review, please email us directly at info@fraserandfraser.co.uk.

We look forward to hearing from you and resolving this for you.

Sincerely,

The Fraser and Fraser Team

Rated 5 out of 5 stars

Throughout my experience with Fraser…

Throughout my experience with Fraser and Fraser, they have been helpful, open and communicative. Michael has answered any questions I had and have explained each step along the way.

22 August 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Thank you for taking the time to share your experience. We are pleased to hear that Fraser and Fraser have been helpful and informative throughout the process. We will be sure to pass the message on to Michael.

Many thanks
Fraser and Fraser

Rated 4 out of 5 stars

Very pleasant to speak to on the phone…

Very pleasant to speak to on the phone and regular updates have been very useful. One of my cousins received old family photos which were much appreciated by all.

14 August 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi Helen

Thank you for your kind words. We’re glad you found our team approachable and the updates helpful. We’re pleased that your cousin received the old family photographs and that they were so well received.

Fraser and Fraser

Rated 5 out of 5 stars

Highly recommended

We were contacted by Fraser and Fraser regarding the estate of a relative. Michael has been investigating our case and he has been helpful and diligent in moving everything forward. He has provided regular updates and a good service which has resulted in the process being completed in a very satisfactory manner.

13 August 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi C

Thank you for taking the time to share your feedback. We’re very pleased to hear that Michael was able to assist you with your relative’s estate and that you found the process to be handled diligently and with clear communication. We will be sure to pass your kind words on to Michael and the team.

Fraser and Fraser

Rated 5 out of 5 stars

I was contacted by Fraser and Fraser

I was contacted by Fraser and Fraser as part of a deceased estate. I found their engagement very professional and informative throughout the process. They have provided regular updates via email, phone and letter and have answered all and any questions in a helpful manner.

11 August 2025
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi CJ

Thank you for taking the time to share your experience. We are pleased to hear that Fraser and Fraser provided you with professional and informative support throughout the process.

Fraser and Fraser

Rated 1 out of 5 stars

Incorrect birth certificate

I received a letter from you suggesting our sister Patricia Bartlett had passed away leaving a substantial inheritance! Firstly I knew my eldest sister Patricia was still alive, but of course we all started thinking all sorts of scenarios! Had she a twin sister we didn't know about!? Was she a stolen baby!? Did my parents give her away!? (Although I thought this unlikely as I thought my parents as being highly unlikely to do this). As you can see, this caused a great deal of unnecessary anxiety about the situation, with my immediate family and wider family.
I am very disappointed that in this day and age that this was not realised well before us being contacted. It seems to me that somehow the wrong birth certificate was attributed to this deceased lady Patricia Bartlett!
How was this terrible mistake made?
Especially with a renowned company as Fraser and fraser?

29 May 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look