Fraser and Fraser Reviews 

307
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company, often noting how professional and trustworthy the representatives are. Customers frequently praise the helpful staff for providing clear communication, ensuring people feel fully informed and supported throughout the entire process. Consumers note that the dedicated team is highly efficient, responsive to inquiries, and exceptionally quick to answer any questions that arise. Some reviewers were not happy with significant delays in receiving their financial share or experienced unkept promises regarding the estate settlement. A few other people also felt that the frequency of communications could be better given the long duration and complexity of these cases.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising the professional, timely,... See more

Staff

Customers had positive experiences with staff, praising the team for being extremely professional, efficient,... See more

Customer communications

People report positive experiences with customer communications, highlighting that representatives reach out... See more

Customer service

Reviewers express general satisfaction with customer service, frequently highlighting excellent communication... See more

Response time

Reviewers highlight great satisfaction with response times, noting that support staff are always quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fraser and Fraser were appointed to deal with my Late Sisters estate following her sudden death. The estate proved quite complex but they managed to sort matters and as a result the matters were fin... See more

Rated 5 out of 5 stars

From initial contact I felt there was excellent communication, by phone and also a visit to my home. Process was fully and clearly explained, giving time for questions at an emotional time. I felt... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Fraser and Fraser about being an heir what a surprise I was a little sceptical , You can't be to careful these days.I was kept professionally informed at all times through out ,... See more

Company replied

Rated 5 out of 5 stars

Fraser and Fraser dealt with everything following the death of a relative we had not seen in a number of years. The process was simple and we were walked through what was needed. The correspondence pr... See more

Company replied


Company details

  1. Genealogist

Written by the company

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(307)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Thorough Job

I can’t speak more highly of the team at Fraser & Fraser. Our case lasted a couple of years but they kept me informed at every step. If you become an unexpected beneficiary, go with Fraser & Fraser to represent you, I would definitely recommend them.

18 December 2025
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Reply from Fraser and Fraser

Hi Gill

Thank you for sharing your experience with us. We’re glad our team was able to support you over the course of your case and keep you informed throughout. We appreciate your recommendation and the trust you placed in Fraser and Fraser.

Fraser and Fraser

Rated 5 out of 5 stars

Very pleased with how Fraser & Fraser…

Very pleased with how Fraser & Fraser have conducted this process, finding all interested parties, gathering all info and keeping everyone informed.

5 December 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Cusc

Thank you for your kind review. We are delighted to know you were very pleased with our process, particularly our work in finding all parties, gathering information, and keeping everyone informed. Your feedback is greatly appreciated.

Fraser and Fraser

Rated 1 out of 5 stars

Beneficiary

I was visited by a rep from Fraser and Fraser back in September 2024 regarding a late uncle and was informed that i was sole heir as you can imagine this came as a shock to me. Role forward now to December 2025 i have now been informed that i will not inherit from my uncle due to me being adopted by my stepfather this automatically stems you from not being able to benefit from your biological family (shocking English law).. as you can imagine this as caused me immense stress. Fraser and Fraser how could you get it totally wrong you would have known that i was adopted through your research surely you have seen this many times and then to get through probate as well and then several phone calls later that it wont be long before completion then i got an email to say i wasn't entitled to benefit my stomack literally dropped you can imagine how i felt. i put up with this for over 14 months thinking my biological family had looked after me in some sort of way if only i had met them that was the sad part my uncles assets will probably go to the Government now because i cant see them finding other beneficiaries.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Pricing in 2025 is extortionate

My child's school photo was ready for me to purchase, and upon checking from previous years to now, I couldn't believe the up-pricing. I understand the whole business side of things, but I don't think they think of parents who are hardly making ends meet especially at this time of the year (Christmas). I found that Digital photos are now up £20 compared to last years order, which in my opinion should be cheaper than "high quality" Prints, however that was not the case. Prints are cheaper which questions is it really high quality?. Now I'd rather take photos from my phone than letting my child take school photos from this company.

4 December 2025
Unprompted review
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Reply from Fraser and Fraser

Arielle,

It appears you have left a review for us, in the hopes to review another organisation? We are a genealogists and probate research firm, we do not provide photo prints.

We would highly appreciate it if you could remove this review from our TrustPilot page.

Many thanks
Ceyda

Rated 5 out of 5 stars

I attended a very interesting and…

I attended a very interesting and informative online webiner for private client specialists given by Heledd Wyn on (dealing with) financial abuse of vulnerable clients. Excellent hosting of an excellent talk.

3 December 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Paul

Thank you for your thoughtful review. We’re delighted to hear you found the webinar informative and engaging. Heledd Wyn delivered an excellent session, and we’re pleased the hosting and content met your expectations. We appreciate your feedback and your participation.

Fraser and Fraser

Rated 5 out of 5 stars

We was contacted by Fraser and Fraser

We was contacted by Fraser and Fraser , regarding heirs to a family member who had passed away leaving no immediate family, Fraser and Fraser where fantastic in explaining all around the family member explaining everything , I was a bit unsure a first regarding the estate, however all was explained and the correspondence was brilliant.Thank you

3 December 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Simon

Thank you for taking the time to share your experience. We’re pleased to hear that our team was able to guide you through the process and provide clear, supportive communication throughout. We understand these situations can feel uncertain at first, so we’re glad we could offer clarity and reassurance. We appreciate your kind words and are glad we could assist.

Fraser and Fraser

Rated 5 out of 5 stars

Very impressed by this company and the…

Very impressed by this company and the way they dealt with an Estate where I was an unexpected beneficiary. Communication throughout the process was first class and I thought they earned every penny of their fee.

27 November 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Bud

Thank you for your kind review. We’re glad to hear that our communication and support helped make the process clear and straightforward for you. We appreciate your feedback and are pleased we could assist.

Fraser and Fraser

Rated 5 out of 5 stars

out of the blue i was contacted by…

out of the blue i was contacted by fraser and fraser .
about being a possible heir . bit sceptical at first but after speaking to shannon was put at ease and a straight forward process!

10 November 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Gary,

We appreciate your honest feedback! Contacting potential heirs unexpectedly is part of our work, and we know it can be a surprise.

We are delighted that after speaking with Shannon, your initial skepticism was replaced with confidence. Ensuring a clear, straightforward process is what we aim for, and we will certainly pass on your thanks to her.

Fraser and Fraser

Rated 5 out of 5 stars

Out of the blue I received information…

Out of the blue I received information that I was possibly a benficiary of a second cousin. The information was outlined very well, and I was kept informed the whole time. Thank you to Shannon Freeman for your help and advice.

7 August 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Christine,

Thank you so much for taking the time to share your positive experience! We are delighted to hear that the information regarding the potential inheritance was outlined clearly and that we kept you well-informed throughout the process. I will certainly pass along your kind words to Shannon Freeman— it's wonderful to know her help and advice were so beneficial to you.

Rated 5 out of 5 stars

Excellent service

Excellent service, restful and very helpful, all the work was completed for me.

20 October 2025
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Reply from Fraser and Fraser

Hi Graham

Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our service excellent, restful, and helpful throughout the process.

Fraser and Fraser

Rated 5 out of 5 stars

family tree

I was contacted by fraser and fraser about being a possible heir to a cousin of my late father the company have kept me informed throughout the process and have been very helpful to me with all the relative information regarding my family tree i would like to thank them for their work on my behalf

23 October 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Jacqueline

Thank you for taking the time to share your experience. We’re delighted to hear that you found our team helpful and that you were kept well informed throughout the process,

Fraser and Fraser

Rated 5 out of 5 stars

Excellent service

I was contacted by Fraser and Fraser about being an heir what a surprise I was a little sceptical , You can't be to careful these days.I was kept professionally informed at all times through out , given informative timescales and what to expect from the process .I now have a complete family tree Thankyou so much Fraser and Fraser

22 October 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Amanda

Thank you for your wonderful feedback. We’re so pleased we could assist you and that you felt well informed throughout the process. It’s great to hear you’re happy with the outcome and your family tree.

Fraser and Fraser

Rated 5 out of 5 stars

Great at keeping you updated

Great at keeping you updated, explaining everthing as they go. Carnt fault them.

22 October 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Richard

We really appreciate your feedback. We’re so pleased to hear you were happy with our communication and service throughout.

Fraser and Fraser

Rated 5 out of 5 stars

Fantastic service by the team

Fantastic service by the team, especially Mr Pow. Always kept us informed.

17 October 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Stephen

Thank you for your kind feedback. We’re delighted to hear you were happy with our service and that Mr Pow kept you well informed throughout.

Fraser and Fraser

Rated 5 out of 5 stars

Overseas search

Giles Medd from Fraser and Fraser was extremely helpful in our search. He got straight down to the task of finding someone overseas for our family and it all happened within 48 hours. I would highly recommend this company over and above other similar firms. They are polite, efficient and trustworthy.

7 August 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Jody

We’re so pleased to hear that Giles Medd were able to assist you quickly and effectively. Thank you for taking the time to share your experience and for recommending us.

Fraser and Fraser

Rated 5 out of 5 stars

Estate of Jane Vannier

Email back & forth was always very prompt and location of our people was quick and informative. Rachel & Hayley were a pleasure to deal with.

8 October 2025
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Reply from Fraser and Fraser

Hi Melissa

Thank you so much for your kind words. We’re glad to hear you were happy with our prompt communication and service. We’ll be sure to pass your feedback on to Rachel and Hayley.

Fraser and Fraser

Rated 5 out of 5 stars

Fraser and Fraser initially contacted…

Fraser and Fraser initially contacted me in spring 2004 and informed me that I might be an heir to a cousin who had died without a will.
Throughout this process they have kept my expectations realistic and corresponded on a regular basis.
Today, about 18 months later, I received a cheque for what was the remainder of this estate, and while not a fortune, money I had never expected to have.
I would not hesitate to recommend the firm should you be contacted by them.

8 October 2025
Unprompted review
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Reply from Fraser and Fraser

Hi John

Thank you for sharing your experience. It’s wonderful to hear that you felt informed and supported throughout the process. We’re pleased to have helped achieve a positive outcome and truly appreciate your recommendation.

Fraser and Fraser

Rated 5 out of 5 stars

Highly reccomended, very happy

I had to obtain an MSG to sell some shares abroad that were inherited from my Mum, , I was totally baffled by what I needed to do and although it is not part of the service, I was guided through the steps necessary to get what I needed together for the MSG in a timely and friendly way that helped me massively, couldn't recommend them more highly, very happy indeed with the service provided.

11 September 2025
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Reply from Fraser and Fraser

Hi Martin

Thank you for your review. We’re so pleased to hear that our team was able to assist you through the process and provide the guidance you needed. It’s great to know you found the service helpful and friendly — your recommendation is very much appreciated.

Fraser and Fraser

Rated 5 out of 5 stars

Progress can be slow and take longer than you would think but they get there in the end.

Thank you to Michael Pow for seeing this through. The work they must do behind the scenes must be mammoth. It does seem to take ages, far longer than I had anticipated but the outcome is sound.

29 September 2025
Unprompted review
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Reply from Fraser and Fraser

Hi Martin

Thank you for your feedback and patience. We appreciate your understanding that some processes can take longer than expected, and we’re pleased to hear you’re satisfied with the final outcome. We’ll be sure to pass along your kind words to Michael Pow and the team for their hard work behind the scenes.

Fraser and Fraser

Rated 1 out of 5 stars

Lack of Communication

I appointed F&F to act for me over a year ago and since them I have not heard from them ONCE despite me sending them a number of letters.
Reading some of the positive feedback from their other clients I am left wondering why I am in this position with noone responding to my letters or emails.

16 Oct Update:
Following the provision of further info as requested, F&F has provided an apology, explained the reason for the delay and have promised to progress this case ASAP. Thank you Michael.

27 September 2025
Unprompted review
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Reply from Fraser and Fraser

We’re sorry to learn that your experience with us hasn’t met your expectations.

Unfortunately we cannot find you in our system, so please email info@fraserandfraser.co.uk with your full name, and case number so we can identify who you are and resolve this issue.

Fraser and Fraser

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