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Fred. Olsen Cruise Lines Reviews 

14,046
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly attentive, helpful, and friendly, making every interaction special and welcoming from check-in to disembarkation. The overall service, including smooth processes and well-organized tours, contributed to a superb and memorable holiday experience for many. People also highlighted the excellent quality of the food, diverse entertainment options, and comfortable, clean cabins, often exceeding expectations for their trips. However, some people mentioned concerns regarding the itinerary, with several reviewers feeling there was insufficient time ashore at certain destinations or that ports felt rushed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, attentiveness,... See more

Service

People report positive experiences with service, often highlighting the excellent organization and... See more

Holidays

Consumers express high satisfaction with their holidays, often describing them as fantastic, amazing, and... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the excellent and varied... See more

Location

Reviewers mention ambiguous feedback about location, with some expressing satisfaction with certain ports and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Check in was welcoming. pleasant and seamless. The staff on board were efficient and very friendly. The entertainment varied and enjoyable. Excellent food, especially enjoyed the evening dining ex... See more

Rated 5 out of 5 stars

Myself and my mum thoroughly enjoyed our Fred Olsen cruise. Check in was smooth and much faster than our experience with other cruise operators. Food provided in all the restaurants was varied... See more

Rated 5 out of 5 stars

The whole FO experience was magical. From embarking,the staff were incredible and always made you feel special. The food amazing. The ship so clean and you are welcome wherever you go, bar, lounge... See more

Rated 5 out of 5 stars

This was our 1st experience cruising, we have been married 61yrs and said we would never do a cruise .We couldn't fault fred Olsen and are looking to repeat it next year .The staff couldn't be more... See more


Company details

  1. #5 of 7 best companies in Cruise line company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

14k reviews

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4.6

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(14,046)

8,728 reviews in the last 12 months

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Rated 5 out of 5 stars

I thoroughly enjoyed my cruise

I thoroughly enjoyed my cruise. The staff were brilliant, the food was fantastic in all venues, the destinations excellent. The excursions I went on were amazing. Everything was well planned, well executed and delivered by a knowledgeable, friendly and highly capable team. As a solo traveller, I quickly got to know the other solo travellers on my table at dinner which meant that there were always people to go to shows and activities with - including the Colours and Tastes Restaurant which was amazing.

14 July 2026
Rated 5 out of 5 stars

UK to Iceland and back

Embarkation is disembarkation was very smooth and well handled. All the staff were great and our cabin stewardess was proactive with our needs. Great entertainment on board.

14 July 2026
Rated 5 out of 5 stars

Daughters First Cruise. i

I have never had a bad experience with Fred Olsen, I took my daughter with me on her first cruise and we both had a wonderful time as the staff and service were exceptional as always.

14 July 2026
Rated 5 out of 5 stars

The staff in the restaurants, the chefs, the cleaners, the cabin crew, ships officers and the crew who look after the day to day running of the ship, superb!!!

Once again Fred Olsen lived up to our expectations!
Everything from entertainment to dining to cabin and cleanliness!!
The shows both professional and the crew were excellent!
The excursions were as advertised. Guides and drivers were knowledgeable and patient. As with all things, some places were interesting others not so (Tobermory, for one). On the other hand My wife loved the Faroes and my preference was Belfast.
We are both looking forward to our next adventure with Fred Olsen!

14 July 2026
Rated 5 out of 5 stars

Just the Best home from home

As always every thing great !!and it was lovely when they sang and a cake on my 80th Birthdayon July Only thing I was dissapointed with since my first cruise on Black Watch when I tasted Beef Tea that we all talked about to find out on my Cruise on Balmoral that you didn't make it any more but when I asked about it like nothing was too much trouble it was made in the galley for me for me but when I asked after coming back from a trip in Iceland I was told no So hoping when I am on Balmoral again Dec 26 and Jan 27 I can get my favourite Beef Tea and after all these yrs and has long has I can I will always travel with Fred Olson

14 July 2026
Rated 5 out of 5 stars

Amazing cruise on Borealis

From the booking to the end of the cruise, all the staff were amazing! Easy and friendly booking on the phone, very efficient check-in, wonderful welcome onboard, all the staff (crew, restaurant, cleaning, entertainment) were friendly and professional. Wonderful food, amazing service throughout the cruise, excellent entertainment! We visited fabulous places at each stop and had a wonderful time on board when at sea. Altogether we had a lovely time!

9 July 2026
Rated 5 out of 5 stars

The most amazing holiday on the Borealis with Fred Olsen

We had the most amazing holiday with Fred Olsen. The itinerary was perfect. The ship, our cabin and surrounding lounges were superb. We had wonderful crew members taking good care of us. The food menu was excellent and the restaurant excellent. We had great entertainment each evening. We enjoyed it so much that we've already booked another cruise with Fred Olsen.

26 June 2026
Rated 5 out of 5 stars

Fred Olsen my cruise line of choice…

Fred Olsen are my cruise line of choice . As a solo traveller I am very well catered for . I prefer the smaller ship experience. The food , entertainment are fabulous . Itineraries are terrific & the staff are simply the best at sea

14 July 2026
Rated 5 out of 5 stars

Brilliant Cruise

Great destination's.
Excellent service and food.
Friendly crew.
Would highly recommend Fred Olsen.
Looking forward to another cruise soon.

14 July 2026
Rated 4 out of 5 stars

The crew make the holiday

The crew make the holiday. Food excellent throughout. With the the exception of The show featuring Herbie Adams - which was appallingly bad - the evening entertainment was very enjoyable. The Balmoral show company were I think the best I have seen on any cruise. Good range of excursions. Overall a very good weeks cruising.

30 June 2026
Rated 5 out of 5 stars

The Icelandic cruise was very enjoyable…

The Icelandic cruise was very enjoyable well planned itinerary. Service and cabin excellent. The food was very good. The shows put on at the theater were I would say up to West End standards.The only comment I would make is the coffee served in the restaurant and buffet is very poor.

26 June 2026
Rated 5 out of 5 stars

Great Cruise

Great food, Good Service, Superb Entertainment. However we paid a lot of money for Internet which was pathetic to say the least. Internet should be fee to clients . Also boarding announcements were pathetic. A PA system is necessary.

14 July 2026
Rated 4 out of 5 stars

Over view of cruise

The service was great. staff really helpfull and always smiling. Food great.
I was on the Iceland and British Isles cruise. It would have been nice to spend more time in Reykjavik as ther was so much to do, maybe an overnight stop. Faro Islands was a miss as nothing to see.
The Orca charity on board was the highlight as we saw so much marine life and they did a couple of great talks. I think the ship could have given them more time and opertunities to talk to the guest as we asked for this but never happened. I am not talking about a few guests either. The talks they did do were full.
There was no were really to go to get away from the loud singing in the day unless you stayed outside. It was far to loud.

26 June 2026

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