Banner for Fred. Olsen Cruise Lines

Fred. Olsen Cruise Lines Reviews 

14,074
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 9,166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly attentive, helpful, and friendly, making every interaction special and welcoming from check-in to disembarkation. The overall service, including smooth processes and well-organized tours, contributed to a superb and memorable holiday experience for many. People also highlighted the excellent quality of the food, diverse entertainment options, and comfortable, clean cabins, often exceeding expectations for their trips. However, some people mentioned concerns regarding the itinerary, with several reviewers feeling there was insufficient time ashore at certain destinations or that ports felt rushed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, attentiveness,... See more

Service

People report positive experiences with service, often highlighting the excellent organization and... See more

Holidays

Consumers express high satisfaction with their holidays, often describing them as fantastic, amazing, and... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the excellent and varied... See more

Location

Reviewers mention ambiguous feedback about location, with some expressing satisfaction with certain ports and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Check in was welcoming. pleasant and seamless. The staff on board were efficient and very friendly. The entertainment varied and enjoyable. Excellent food, especially enjoyed the evening dining ex... See more

Rated 5 out of 5 stars

Myself and my mum thoroughly enjoyed our Fred Olsen cruise. Check in was smooth and much faster than our experience with other cruise operators. Food provided in all the restaurants was varied... See more

Rated 5 out of 5 stars

The whole FO experience was magical. From embarking,the staff were incredible and always made you feel special. The food amazing. The ship so clean and you are welcome wherever you go, bar, lounge... See more

Rated 5 out of 5 stars

This was our 1st experience cruising, we have been married 61yrs and said we would never do a cruise .We couldn't fault fred Olsen and are looking to repeat it next year .The staff couldn't be more... See more


Company details

  1. #5 of 7 best companies in Cruise line company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


Contact info

Promotion box for Fred. Olsen Cruise Lines

Remarkable Moments Start Here

We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(14,074)

8,759 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Cruise

Great destination's.
Excellent service and food.
Friendly crew.
Would highly recommend Fred Olsen.
Looking forward to another cruise soon.

14 July 2026
Rated 4 out of 5 stars

The crew make the holiday

The crew make the holiday. Food excellent throughout. With the the exception of The show featuring Herbie Adams - which was appallingly bad - the evening entertainment was very enjoyable. The Balmoral show company were I think the best I have seen on any cruise. Good range of excursions. Overall a very good weeks cruising.

30 June 2026
Rated 5 out of 5 stars

The Icelandic cruise was very enjoyable…

The Icelandic cruise was very enjoyable well planned itinerary. Service and cabin excellent. The food was very good. The shows put on at the theater were I would say up to West End standards.The only comment I would make is the coffee served in the restaurant and buffet is very poor.

26 June 2026
Rated 5 out of 5 stars

Great Cruise

Great food, Good Service, Superb Entertainment. However we paid a lot of money for Internet which was pathetic to say the least. Internet should be fee to clients . Also boarding announcements were pathetic. A PA system is necessary.

14 July 2026
Rated 4 out of 5 stars

Over view of cruise

The service was great. staff really helpfull and always smiling. Food great.
I was on the Iceland and British Isles cruise. It would have been nice to spend more time in Reykjavik as ther was so much to do, maybe an overnight stop. Faro Islands was a miss as nothing to see.
The Orca charity on board was the highlight as we saw so much marine life and they did a couple of great talks. I think the ship could have given them more time and opertunities to talk to the guest as we asked for this but never happened. I am not talking about a few guests either. The talks they did do were full.
There was no were really to go to get away from the loud singing in the day unless you stayed outside. It was far to loud.

26 June 2026
Rated 5 out of 5 stars

Wonderful!

Wonderful on all points - hospitality, service, food and drink, staff, entertainment, itineraries, and shore tours. Great value as well.

9 July 2026
Rated 5 out of 5 stars

The most organized

The most organized, comfortable, and relaxing cruise.
Fred Olsen makes you feel like a valued customer every day.
The staff is so helpful, my husband's mobility problem was handled so well both at the terminals and on board, truly appreciated.

14 July 2026
Rated 4 out of 5 stars

An older style, lovely ship. Great service but with many older disabled guests

Borealis is a lovely ship with a fantastic crew. Cruises are run on old fashioned principles of excellent service. Guests are treated so well and nothing is too much trouble.
Guests are generally older than on many cruise lines and walking aids are everywhere, from sticks to rollators, to wheelchairs (both manual and electric).
There is a smart dress code for dinner which guests must adopt to use the waited dining rooms, although a casual option is available.
The ship is old and shows some signs of this but the crew work hard to keep up standards.
We enjoyed the service, food, entertainment and variety of trips on offer but overall this type of holiday, with so many older, inactive and even confused passengers in close proximity much of the time is not really for us.

26 June 2026
Rated 5 out of 5 stars

This was my first experience of a…

This was my first experience of a cruise and I must say I had a most excellent time. The staff and crew were excellent very helpful and understanding, the entertainment director Paul was exceptional as was the entertainment team. The chef and his staff offered an excellent range of food for each session. We also had an excellent room attendant as well. All in all I would fully recommend a cruise with yourselves and have started saving for the next one.

14 July 2026
Rated 5 out of 5 stars

Games on Fred. Olsen

The best thing about Fred. Olsen is the games onboard (carpet bowls, darts, golf putting, etc.) Out of 1200 passengers, maybe 25 or 30 will play the games. You are called by name, so after a couple of days, you learn everyone’s name. By the end of the cruise you’ve got 25-30 new friends. Most other cruise lines have dropped the games. I hope Fred will keep them.

14 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look