Check in was welcoming. pleasant and seamless. The staff on board were efficient and very friendly. The entertainment varied and enjoyable. Excellent food, especially enjoyed the evening dining ex... See more

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Company details
- #5 of 7 best companies in Cruise line company
About Fred. Olsen Cruise Lines
Written by the company
Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.
On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.
Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.
At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.
With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.
Contact info
Ipswich, United Kingdom
- +44 (0) 1473 742 424
- guest.services@fredolsen.co.uk
- www.fredolsencruises.com

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Brilliant Cruise
Great destination's.
Excellent service and food.
Friendly crew.
Would highly recommend Fred Olsen.
Looking forward to another cruise soon.
The crew make the holiday
The crew make the holiday. Food excellent throughout. With the the exception of The show featuring Herbie Adams - which was appallingly bad - the evening entertainment was very enjoyable. The Balmoral show company were I think the best I have seen on any cruise. Good range of excursions. Overall a very good weeks cruising.
The Icelandic cruise was very enjoyable…
The Icelandic cruise was very enjoyable well planned itinerary. Service and cabin excellent. The food was very good. The shows put on at the theater were I would say up to West End standards.The only comment I would make is the coffee served in the restaurant and buffet is very poor.
Other than a muddled boarding…
Other than a muddled boarding everything was well coordinated. The variety and quality of the good was excellent.
Excellent service
Excellent service. Delicious food. Interesting places to visit and activities for sea days.
Comfortable and clean cabin.
Great Cruise
Great food, Good Service, Superb Entertainment. However we paid a lot of money for Internet which was pathetic to say the least. Internet should be fee to clients . Also boarding announcements were pathetic. A PA system is necessary.
A lovely cruise to the Faroe Islands and Iceland
A lovely cruise to interesting places. On board experience very good due to excellent staff who were always cheerful and helpful. Entertainment first class.
Over view of cruise
The service was great. staff really helpfull and always smiling. Food great.
I was on the Iceland and British Isles cruise. It would have been nice to spend more time in Reykjavik as ther was so much to do, maybe an overnight stop. Faro Islands was a miss as nothing to see.
The Orca charity on board was the highlight as we saw so much marine life and they did a couple of great talks. I think the ship could have given them more time and opertunities to talk to the guest as we asked for this but never happened. I am not talking about a few guests either. The talks they did do were full.
There was no were really to go to get away from the loud singing in the day unless you stayed outside. It was far to loud.
I had a lovely holiday on Borealis to…
I had a lovely holiday on Borealis to Iceland etc. I love the size of the ship, wonderful food and friendliness of everyone.
Wonderful!
Wonderful on all points - hospitality, service, food and drink, staff, entertainment, itineraries, and shore tours. Great value as well.
The most organized
The most organized, comfortable, and relaxing cruise.
Fred Olsen makes you feel like a valued customer every day.
The staff is so helpful, my husband's mobility problem was handled so well both at the terminals and on board, truly appreciated.
Great food and entertainment and very…
Great food and entertainment and very attentive staff.
An older style, lovely ship. Great service but with many older disabled guests
Borealis is a lovely ship with a fantastic crew. Cruises are run on old fashioned principles of excellent service. Guests are treated so well and nothing is too much trouble.
Guests are generally older than on many cruise lines and walking aids are everywhere, from sticks to rollators, to wheelchairs (both manual and electric).
There is a smart dress code for dinner which guests must adopt to use the waited dining rooms, although a casual option is available.
The ship is old and shows some signs of this but the crew work hard to keep up standards.
We enjoyed the service, food, entertainment and variety of trips on offer but overall this type of holiday, with so many older, inactive and even confused passengers in close proximity much of the time is not really for us.
Just looked after during the cruise.
Just looked after during the cruise.
Clean cabin, good variety of meals, excellent entertainment and every one happy
A truly wonderful holiday
A truly wonderful holiday. Thoroughly enjoyed my experience from start to finish. Members of the crew / team were so attentive and always happy to assist.
This was my first experience of a…
This was my first experience of a cruise and I must say I had a most excellent time. The staff and crew were excellent very helpful and understanding, the entertainment director Paul was exceptional as was the entertainment team. The chef and his staff offered an excellent range of food for each session. We also had an excellent room attendant as well. All in all I would fully recommend a cruise with yourselves and have started saving for the next one.
Everything very efficiently run
Everything very efficiently run. Only complaint is being rushed at the end of meals when counters closing.
Games on Fred. Olsen
The best thing about Fred. Olsen is the games onboard (carpet bowls, darts, golf putting, etc.) Out of 1200 passengers, maybe 25 or 30 will play the games. You are called by name, so after a couple of days, you learn everyone’s name. By the end of the cruise you’ve got 25-30 new friends. Most other cruise lines have dropped the games. I hope Fred will keep them.
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