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Fred. Olsen Cruise Lines Reviews 

14,048
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly attentive, helpful, and friendly, making every interaction special and welcoming from check-in to disembarkation. The overall service, including smooth processes and well-organized tours, contributed to a superb and memorable holiday experience for many. People also highlighted the excellent quality of the food, diverse entertainment options, and comfortable, clean cabins, often exceeding expectations for their trips. However, some people mentioned concerns regarding the itinerary, with several reviewers feeling there was insufficient time ashore at certain destinations or that ports felt rushed.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, attentiveness,... See more

Service

People report positive experiences with service, often highlighting the excellent organization and... See more

Holidays

Consumers express high satisfaction with their holidays, often describing them as fantastic, amazing, and... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the excellent and varied... See more

Location

Reviewers mention ambiguous feedback about location, with some expressing satisfaction with certain ports and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Check in was welcoming. pleasant and seamless. The staff on board were efficient and very friendly. The entertainment varied and enjoyable. Excellent food, especially enjoyed the evening dining ex... See more

Rated 5 out of 5 stars

Myself and my mum thoroughly enjoyed our Fred Olsen cruise. Check in was smooth and much faster than our experience with other cruise operators. Food provided in all the restaurants was varied... See more

Rated 5 out of 5 stars

The whole FO experience was magical. From embarking,the staff were incredible and always made you feel special. The food amazing. The ship so clean and you are welcome wherever you go, bar, lounge... See more

Rated 5 out of 5 stars

This was our 1st experience cruising, we have been married 61yrs and said we would never do a cruise .We couldn't fault fred Olsen and are looking to repeat it next year .The staff couldn't be more... See more


Company details

  1. #5 of 7 best companies in Cruise line company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

14k reviews

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4.6

All reviews

(14,048)

8,733 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic cruise from start to finish

Fantastic cruise from start to finish. Staff were all fantastic. Food was amazing every day. I had my birthday on board and was treated to birthday cake, present, breakfast in our cabin and a photo of my choice. We also had a vowel renewal on board. The crew made this really special for us. I wss pleasently surprised at the effort that was put in to make our say special. Everything we asked for was provided and the quality of the canapé, drinks, Flowers and cake was amazing. would definitely recommend and will be looking to travel with Fred Olsen again.

28 June 2026
Rated 5 out of 5 stars

It was our first cruise

It was our first cruise, most enjoyable and we shall be cruising again. The staff were absolutely wonderful and could not do enough for you. They were very polite with beautiful smiles.

18 June 2026
Rated 5 out of 5 stars

All OK

Nice boat, friendly crew, good food, good entertainment, not too many people. What more might you want?

23 June 2026
Rated 5 out of 5 stars

From the moment we were on board we…

From the moment we were on board we were treated so specially and made to feel very welcome. The crew were all so friendly and professional. We enjoyed our breakfast in our cabin and thank you to the crew who served this. Our cabin was kept very clean and tidy by our two ladies who visited twice a day and we enjoyed the chocolate at night time. Our two waiters made our evening meal special, with their kind words, smiles and detail when serving our meals. We thought the Daily News was a really useful and informative information which helped us to decide each day what to do. The concerts in the evening were fantastic. All arrangements when we were in port were very well managed and made our days easy to enjoy.
Our whole experience was wonderful and full of memories we will treasure.
Thank to Fred Olsen Cruises for making a complete package for us to enjoy every minute.

11 July 2026
Rated 5 out of 5 stars

Staff all very helpful,courteous and…

Staff all very helpful,courteous and friendly. Good variety of activities and the talk by the norway expert was really informative. Food very good. The italian restaurant was superb.knocked P&O out of the park. Will defo use again sailing from liverpool thank you for an excellent trip

11 July 2026
Rated 5 out of 5 stars

8 nights trip to the Fjords

I had lovely holiday to the Fjords. Everything was very well organised. from arriving at Liverpool, to arriving back at Liverpool. Food on the ship was fantastic, as were the staff and the accommodation. Trips, which might have seemed expensive, were great. The added use of shuttle buses was a definite plus.

28 June 2026
Rated 4 out of 5 stars

Norway cruise June 2026

A very good experience, only spoiled by a change to one fundamental part of the scheduled itinerary of one of the shore trips, which we were not notified of in advance.

18 June 2026
Rated 5 out of 5 stars

A Fantastic Experience.

The efficiency of the whole cruise. The staff are genuinely friendly and helpful and clearly enjoy their jobs. Mark and Rick our waiters, at Table 29 in the Aurora restaurant, particularly and also our room maid. The attention to detail every where was fantastic and the food choice and quality unbeatable.

26 June 2026
Rated 5 out of 5 stars

Dream Cruise

I recently travelled with Fred Olson on the cruise ship Bollete, invocation and disembarkation went like a dream and very smoothly.From the moment you stepped on board, till the moment you disembarked you were treated with the utmost respect.

The staff were polite, courteous and nothing was ever too much trouble. The food was absolute perfection and the dining surface first class nothing, was too much trouble. The evening shows were exceptional and extremely enjoyable, the dancers and singers got everyone involved and you couldn’t help having a great time.

My suite was exceptional and spotlessly clean, the housekeeping staff worked so hard to make your stay comfortable and welcome. I would highly recommend Fred Olson to anyone and look forward to cruising with them again in the near future.

28 June 2026
Rated 4 out of 5 stars

Very pleasant cruise

Very pleasant cruise. The crew are very helpful and polite. The ports visited were interesting and the itinerary good. The use of the tenders to land at some ports was a bit slow. The security staff could be less abrupt!

3 July 2026
Rated 5 out of 5 stars

A first-time cruiser opinion

As a first-time cruiser, I found the whole experience amazing. It was so much easier boarding than the airport. The staff are lovely and make you feel special. The food from start to finish was 4/5*. My room was great. There was a full entertainments programme from morning to late night, including different shows every evening. Will definitely book with them again.

11 July 2026

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