Check in was welcoming. pleasant and seamless. The staff on board were efficient and very friendly. The entertainment varied and enjoyable. Excellent food, especially enjoyed the evening dining ex... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #5 of 7 best companies in Cruise line company
About Fred. Olsen Cruise Lines
Written by the company
Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.
On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.
Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.
At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.
With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.
Contact info
Ipswich, United Kingdom
- +44 (0) 1473 742 424
- guest.services@fredolsen.co.uk
- www.fredolsencruises.com

Remarkable Moments Start Here
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic cruise from start to finish
Fantastic cruise from start to finish. Staff were all fantastic. Food was amazing every day. I had my birthday on board and was treated to birthday cake, present, breakfast in our cabin and a photo of my choice. We also had a vowel renewal on board. The crew made this really special for us. I wss pleasently surprised at the effort that was put in to make our say special. Everything we asked for was provided and the quality of the canapé, drinks, Flowers and cake was amazing. would definitely recommend and will be looking to travel with Fred Olsen again.
Staff wonderful
Staff wonderful, nothing too much trouble. Food exceptional, so much choice. All in all a truly memorable experience.
It was our first cruise
It was our first cruise, most enjoyable and we shall be cruising again. The staff were absolutely wonderful and could not do enough for you. They were very polite with beautiful smiles.
All OK
Nice boat, friendly crew, good food, good entertainment, not too many people. What more might you want?
From the moment we were on board we…
From the moment we were on board we were treated so specially and made to feel very welcome. The crew were all so friendly and professional. We enjoyed our breakfast in our cabin and thank you to the crew who served this. Our cabin was kept very clean and tidy by our two ladies who visited twice a day and we enjoyed the chocolate at night time. Our two waiters made our evening meal special, with their kind words, smiles and detail when serving our meals. We thought the Daily News was a really useful and informative information which helped us to decide each day what to do. The concerts in the evening were fantastic. All arrangements when we were in port were very well managed and made our days easy to enjoy.
Our whole experience was wonderful and full of memories we will treasure.
Thank to Fred Olsen Cruises for making a complete package for us to enjoy every minute.
Excellent staff
Excellent staff, good and enjoyable food. Ample opportunities to engage in onboard activities.
Staff all very helpful,courteous and…
Staff all very helpful,courteous and friendly. Good variety of activities and the talk by the norway expert was really informative. Food very good. The italian restaurant was superb.knocked P&O out of the park. Will defo use again sailing from liverpool thank you for an excellent trip
I enjoyed my cruise but thought it very…
I enjoyed my cruise but thought it very expensive, I was disappointed with the entertainment except for violinist and crew show. P&O entertainment is far superior
Outstanding service beautiful ship…
Outstanding service beautiful ship cabin beautiful i always cruise with tui but fred olsen is simple the best
Staff unfailingly courteous
Staff unfailingly courteous and cheerful. Helpful and willing throughout
8 nights trip to the Fjords
I had lovely holiday to the Fjords. Everything was very well organised. from arriving at Liverpool, to arriving back at Liverpool. Food on the ship was fantastic, as were the staff and the accommodation. Trips, which might have seemed expensive, were great. The added use of shuttle buses was a definite plus.
Norway cruise June 2026
A very good experience, only spoiled by a change to one fundamental part of the scheduled itinerary of one of the shore trips, which we were not notified of in advance.
Staff on board are excellent and go the…
Staff on board are excellent and go the extra mile. Ship suite was really comfortable and well presented. Food excellent.
Slight annoyance was whilst we ate some of the fruit some was left to go soft and instead of it being removed left to smell.
A Fantastic Experience.
The efficiency of the whole cruise. The staff are genuinely friendly and helpful and clearly enjoy their jobs. Mark and Rick our waiters, at Table 29 in the Aurora restaurant, particularly and also our room maid. The attention to detail every where was fantastic and the food choice and quality unbeatable.
Dream Cruise
I recently travelled with Fred Olson on the cruise ship Bollete, invocation and disembarkation went like a dream and very smoothly.From the moment you stepped on board, till the moment you disembarked you were treated with the utmost respect.
The staff were polite, courteous and nothing was ever too much trouble. The food was absolute perfection and the dining surface first class nothing, was too much trouble. The evening shows were exceptional and extremely enjoyable, the dancers and singers got everyone involved and you couldn’t help having a great time.
My suite was exceptional and spotlessly clean, the housekeeping staff worked so hard to make your stay comfortable and welcome. I would highly recommend Fred Olson to anyone and look forward to cruising with them again in the near future.
Great ship and fantastic staff.
Very pleasant cruise
Very pleasant cruise. The crew are very helpful and polite. The ports visited were interesting and the itinerary good. The use of the tenders to land at some ports was a bit slow. The security staff could be less abrupt!
Cruise with confidence
From booking to cruise it was a good, efficient, professional service.
Professional at every stage Fred Olsen for future cruising
Professional at every stage.Staffing we're amazing from being to end.couldnt do enough for us.Their standards of cleanliness were high from the minute we entered the ship til we left.
The entertainment and theater were as good as London shows.
The food excellent in every way.
Thank you Fred Olsen xxx..
A first-time cruiser opinion
As a first-time cruiser, I found the whole experience amazing. It was so much easier boarding than the airport. The staff are lovely and make you feel special. The food from start to finish was 4/5*. My room was great. There was a full entertainments programme from morning to late night, including different shows every evening. Will definitely book with them again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








