Freedom Mobile Reviews 

I've been on hold for 33 minutes already and counting, since 8:06 after they opened their lines at 8. Because I am having problems to access my account

Guys guys whoever seen this believe me when I tell you mobile freedom and TV Internet, especially TV and Internet services are crap. They don’t mean anything about loyalty and I hope nobody mean nobody getting the service from them. They cut are not reliable company.

One star is too much
The most incompetent, slow, inefficient customer service I have ever dealt with in my whole life, and that is honestly a high bar to reach

Best service I’ve ever had! I don’t understand the low rating as I’ve never had such an excellent plan for a fair price. Places like Fido, Telus, Novas, Roger’s were absolutely terrible and actually charged me such a fake large amount that my credit got messed up! I have been with Freedom for ten years now and all I can is A+! Also the customer service is above par and the agent was very kind and helpful and even got me an extremely better plan(which I didn’t think was possible). Don’t listen to the Naysayers! FREEDOM IS THE BEST IVE EVER TRIED! A+ Thanks !

I wish I didn't have to give Freedom Mobile one star, perhaps they deserve one quarter star.
Their spam and junk filters are very ineffective. I get swamped with junk and spam messages and phone calls.
Their credit card payment scheme for renewals is unfriendly and inconvenient. I am forced to split a $150 annual payment into two payments. Their reputation is so bad my credit card required me to confirm each payment part wasn't a scam.
I will be gone before my current one-year contract is done.

When I first signed up around 2021 the guy said “I’ll pretend you were being a tough customer so I can’t give you this free data add-on” and every year since freedom gives me an extra few GB of data for free to sticking with them. My mind is actually blown. Now I have 30GB free when I only pay $22/m for 2.5GB.

Continously disconnected in bali indonesia and phillipines....had to rely on wifi from the restaurants...
Took the plan beyond roaming...useless and had a rough time

Kadmicl was very helpful, he helped me find the right phone for me.

Worst customer service, will actively try to waste your time instead of actually resolving the issue at hand.

Will be switching services shortly. Wasted over 4 hours on trying to resolve my slow internet issues, and the company won't take any accountability for their actions and their customer service will pass their responsibilities back and forth between their technical support team and customer care team to waste even more time.

Shitty fing support period!!!

Very good professional, Maram is very professional, great customer service, we're very happy with her help 😀 😄

Despite being a long‑standing customer, I feel I am treated punitively if a payment is missed by only a few days, rather than being supported as a valued client.
I experienced issues with pre‑authorized payments due to my debit/Visa, which led me to obtain a credit card specifically to ensure payments could be made automatically. Despite this effort, the experience has remained frustrating. I have been paying for the device protection plan since purchasing my phone, yet when I contacted support regarding a cracked screen, I was informed there would be a $50 fee to send the device in and that I would be without a phone until it was returned. For someone who works two jobs, being without a phone for multiple days is simply not practical. This feels less like customer support and more like a revenue‑generating policy.
Additionally, I was never informed at the time of purchase that I would be required to pay the remaining balance of the phone after two years. While I did ultimately pay this amount, I was extremely disappointed by the lack of accountability. I purchased my phone in store and was not advised of this condition. Because in‑person conversations are not recorded, it appears the benefit of the doubt was given to the employee rather than the customer, which is concerning.
More recently, I changed plans under a promotion that was advertised at $40 per month, yet I am being charged $55. On top of this, your website is not user‑friendly, and I am required to repeatedly verify my identity by email every time I attempt to log in. The “text” verification option does not work, despite being a Freedom customer.
Overall, the service quality has steadily declined, and there appears to be little accountability for these repeated issues. As a result, I am actively considering switching providers once I determine the best alternative.

Awful service and extremely bad client service, had to drive to their store to get help, and it was of no help. Even when I gave them more, and then more money I experienced the same thing - dropped calls, unsent and unreceived texts - emails, downloads and etransfers taking forever.. don't get me started on streaming. Not just a huge let-down but a continuous pile-up of disruption in my life and the lives of all the people I need to communicate with!!
Not to mention messing up important work connections, also then resulting in loss of income and increased stress.
Dreadful experience!!!

The worst customer service ever ! Requested for a simple extra payment reversal took 4 hours and still not completed! Enough!!!!

I don't have a reliable network for TWO MONTHS now. Can't make or receive calls, and I don't have data at all! I contacted Freedom mobile online. Technical support escalated issue because they couldn't fix the problem, but a few days later I have the same problem. This is the fourth time I'm going though this. Today I've been online for many hours, opened three tickets so far but no one responded, and I cant' call them because I got no service. Don't waste your time with this company!

In December 2025 i bought a plan and a new iPhone with Freedom as a provider. I went to one of the kiosks that Freedom has in Garden City location in Winnipeg , MB in Canada and Jasmeen Kaur offered me the service. Everything was ok until I started to have issue with my phone charger. I checked the battery warranty and realized that my iPhone is not a new because the first use is in August 2025 and I bought in December 2025. However, this girl didn't disclose that it is open box cell phone and sold it as a new one. So, i am paying for the used phone as a new. I went straight to the kiosk and spoke to the manager of this location Harsh Preet to help me resolve this issue. He said that nothing he can do about this and i have to talk to manager or write review. I am trying to reach the manager of Freedom BUT it is impossible to get anybody to talk to about my problem.
People, please be aware of this scam on Freedom side.

We switched internet plans with them and they told me they would cancel the old plan automatically. Low and behold several months later i noticed in still being billed for the old internet as well as the new. They changed systems so could not find my old internet plan and it took me 6 months of calling them and their parent company to get the issue resolved. The most infuriating experience ive ever had. I will NEVER use freedomz shaw, or rogers EVER AGAIN. They also had a lot of hidden fees in their mobile plans. Read the contract before you sign.

I would give -5 if I could. The worst costumer support you'll get in your life. Just run away from it!

I initially had issues getting the 250 GB, $40/month plan after paying my phone off at an in-person mobile station. Due to their mistake, my desired plan was not available online, so I got their 100GB plan for the same price. I decided to call customer support, explaining how it wasn’t my fault the plan wasn’t available. After speaking to Rivan (a very kind customer service lady), my issue was resolved, and I was able to get my desired plan for no extra charge. I was very pleased with Freedom Mobile’s customer service during this whole ordeal; they definitely deserve the 5 stars I gave.

For years I was with FONUS (a US provider) but being a loyal Canadian I decided to use a Canadian company.
I spent two hours waiting and paid $45.00 for the service to be installed as I was going to the US and needed roaming. What a joke. I was away for three weeks and NO cell service. I could text but no cell. I called every day for a week and ZERO help.
The minute I crossed the border upon returning to Canada my cell worked. I asked for a refund and was laughed at. They said they were still working on my problem. Three weeks later.
FONUS sorry I left but here I come back.