Freedom Mobile Reviews 

Im not satisfying with their services

Network coverage with included seamless roaming is excellent. Audio quality is always good. Pricing is excellent. I have unlimited Canada calling, unlimited global text & visual texting, 15G data for $119/yr. That is not a misprint - One hundred nineteen dollars per YEAR!

Customer service is HORRIBLE and has been since Anthony Lacavera sold the company to Shaw. I know this because I was among the first 500 subscribers when (Wind Mobile) went live.

Its been 3 years since Quebecor purchased the company and customer service is getting worse. I was just put on hold for 30 min and talked to nobody. I dont have that kind of time to waste.

The company continues to outsource customer service to India and Egypt where the staff don’t understand our language or culture. I hate calling them. I have resorted to pressing 2 to go to the french queue so I get an agent in Canada. The moment I start speaking English they switch from french to english.

Overall I still like Freedom Mobile but I wish they would stop competing with the Big3 on customer service. If they went back to what it was when Lacavera owned the company, they would put the entire Big3 out of business.

Why 5 star- only because of a very professional and smart agent- Upinder, who handled my anger, frustration and disappointment calmly. I have been going back and forth to port my number to freedom to get a current promotion. But even after 5 days my line was not active.
Upinder kept reassuring me that he is going to make sure I will not have to call back, which at that point was not believable. But he went and beyond to find the problem, solutions and made sure its fixed. Even called to test and check my line was active. Didn't even once blame his team and handled the situation so well because of which I changed my mind from 0 start to 5 star.
As I am starting my journey with Freedom, I hope every single agent will be like him. Thank you Upinder.

March 10, 2026 the survey request that wa requested didn't allow me to enter this on the third question!!!!
The person I spoke with in your billing department was great.

On that same day (I had made payment arrangements) I received 2 text messages and a phone call threatening to cut off my phone service. This man was very rude and said I had to pay asap, I told him I had made payment arrangements to which he said I'd better paying that date.

I have been with freedom since it was called Wind and I have never been spoken to like this man. Billing department is excellent, but the man that called me left a really bad taste in my mouth.

Absolutely horrible customer service. The people are great, but overall they are totally short staffed. Two days in a row, I waited on hold for over 30 minutes. Even in the store, the associate waited about 20 minutes and still didn't get through. I got through once after 28 minutes and they couldn't hear me, so I got to do it all over again. Fingers crossed, they can hear me this time - if I can wait that long.

Attended the Vansickle Rd store in St Catharines and the staff - Meet and Romal were extremely helpful. They answered all of my questions and ensured that my phone was set up before I left the store. Excellent service!

If I could give a 0 I would. Honestly they are the stupidest company i have ever dealt with. They said they'd send someone out on Tuesday, so we took a day off work for this, to find out without telling us, that they changed it again to the next day. We called and all they said was that the Wednesday was the best they could do. So why say Tuesday in the first place. Honestly horrendous

They explicitly state that they have nationwide coverage but your cell service will drop to zero as soon as you leave the big city. NO SERVICE ON MAJOR HIGHWAYS, NO SERVICE IN BANFF, NO SERVICE IN RED DEER, NO SERVICE IN THE COUNTRY SIDE. Freedom blatantly lies about their coverage capabilities. Worst provider I have ever been with. Not to mention the wait times for customer service.

Too bad u don’t have a 0 star , they would have received it, charged me 116.85 twice in a month, submit picture which 35.50 per month from store , false advertising will contact crtc, Don

Two hour wait time is unacceptable for customer service to keep a gone on hold, this seriously used to be a great company but this will be my last ever plan with them... To be honest I haven't a clue how long I would have been on hold for because I gave up 2 hours I cooked had a meal and watched a program... These fools bed to get their act together they will lose customers rapidly if this keeps up

Worst customer service no one answer the calls hold it for 3 hours also tried online no answer waited for 4 hours. I paid them $55 to upgrade service for one. No service was activated after addson and no answer from customer service. Never use this company. They look like a scammer.

Freedom Mobile has one of the worst customer service experiences I have encountered with any telecom provider.

Waited almost 2 hours just to get a response.

Extremely poor communication from support.

During the online chat, the representative abandoned the conversation mid-discussion without resolving anything.

No explanation. No follow-up. No accountability.

For a company providing essential communication services, this level of support is completely unacceptable.

If you value your time and expect basic customer care, do not commit to Freedom Mobile.

Absolutely godawful CS, buggy and ugly UI, and an overall company attitude that seems to be "**** you customer."

I am appalled at how terrible of an experience this was, and I urge Canadians to pick another provider. This is insulting

Terrible online and customer service I'm still on waiting to get any service response on hold over an hour awful,reason I m calling them to find out why they increased my phone bill with no explanation by 10$.if I could give no stars

Saw their 250GB offer for $40/month and decided to swap providers to Freedom. However, I wanted to port my number as well.

I clearly mentioned this to the Freedom agent on call and then mentioned the package I wanted. They signed me up for the account and package. This process included a hard credit check. I was fine with this as I thought my number could be ported to Freedom, and I would start using their service. Then, at the end of the call, the agent started getting errors when porting my number, and suddenly, I needed to cancel my newly created Freedom account and line!

I talked to the supervisor, and they mentioned that the agent had NOT CHECKED if my number could be ported before creating the account! So I got a hard credit check for nothing! I did not use Freedom Mobile services for a single second, and my credit score potentially takes a hit for nothing. The supervisor did not seem to care particularly much and even mentioned that I may see charges on my Freedom account at the end of the month (and again, I did not use their SIM even for a second !).

It is obvious that Freedom does not train its people, and the supervisors are equally incompetent. Screwing over new potential customers is a first in my lifetime.

absolutely horrible customer service. waited over an hour just to tell them they couldn't help me at all. did not offer to hold the call while I had to contact another person to verify something with my account after WAITING AN HOUR .

Horrible customer service. I have been a satisfied mobile customer for nearly ten years. I recently added home internet to my account. Not one thing I was told by the representative in store was correct. I was told that I needed to make an appointment for the equipment to be delivered to my new condo. Instead, the equipment was shipped to the condo before I even moved in. I was told that no one would need to access my apartment, but that the appointment to "have equipment delivered" could not be made for a weekend. I scheduled this appointment for a Monday, only to find out while I was not at home on Sunday that my appointment had been scheduled for that day, and I had a technician waiting to access my home. The representative did not properly apply the current online discounts to my account, resulting in me spending hours on hold on the phone trying to get the issue resolved. My internet account did not show up properly on my online account, causing me to spend further hours being passed around from department to department with supposedly nobody able to help, and telling me to talk to people I had already spoken with. EXTREMELY frustrated. This has cost me so much time and inconvenience. 10/10 do NOT recommend

Freedom Mobile in Square One, Mississauga, Ontario
I brought my newly- purchased Apple iPhone 16e to this location. Kiko transferred all info from my old iPhone XR to my new phone, put on a screen protector and case. Transfer was quick and successful. Super & friendly service! Thanks Kiko!
Mary McDermand
3/6/26

horrible customer service and glitchy payment systems. Aggressive staff and supervisors

I'm so disgusted with freedom. I have been with freedom for 13 years. Im just getting over pneumonia. They sent me a disconnection notice for $30. Are you serious! Then i try calling for over an hour to get someone to talk too. Finally I get loyalty department. This is how they treat a valued customer. Usually my bill is in a credit as well.
ABSOLUTELY DISGUSTING FREEDOM!!!!!!!!!!!
Honestly, the worst customer service I have ever seen.
Everyone do yourself a favor and avoid this carrier.