Freeletics Reviews 

3,076
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the app's effectiveness, enjoying its fun and demanding training journeys. Many appreciate how the app keeps workouts interesting, adapts to individual situations, and provides helpful exercise videos, contributing to a positive user experience. Conversely, a significant number of people express strong dissatisfaction with subscription and payment practices. Many report automatic renewals, often leading to unexpected charges. Customers also frequently mention that their refund requests are denied, even when the service was unused. Some reviewers found the app's interface clunky or its AI features ineffective.

What people talk about most

Subscription

Consumers express significant dissatisfaction with the subscription process, primarily due to unexpected... See more

Application

Clients share ambiguous opinions on app, with many praising its effectiveness for workouts, difficulty... See more

Refund

People report negative experiences with refund, with many reviewers expressing frustration that their... See more

Payment

Reviewers highlight negative aspects of payment, with many customers reporting unauthorized or unexpected... See more

User experience

Customers had ambiguous experiences with the user experience, with some reviewers finding the app fantastic,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update: Freeletics eventually reimbursed me. I was charged €50 for a renewal without any prior notification before the end of my 3-month trial. This is a clear violation of French consumer la... See more

Rated 2 out of 5 stars

I like the App and the Training. But the costumer service is non existent. Trying to get my money back for a month now, and did not get any response…

Rated 4 out of 5 stars

Got this free with Revolut and it’s the first fitness app I’ve tried. Varied workouts and it has pushed me to try new things, it’s been great to mindlessly follow and it has pushed me to greater feat... See more

Rated 4 out of 5 stars

Three times a week consistently, so I guess I like the app. Have done Crossfit for about 6 years. Did Freeletics before that and got a bit bored. Picked it up again and just stay fit with Freeletics... See more


Company details

  1. Physical Fitness Programme
  2. Personal Trainer

Written by the company

Europe’s #1 fitness app lets you work out anytime, anywhere with the best digital personal trainer - no gym required. Whatever your fitness level, achieve your goals quickly and build healthy habits with personalized HIIT workouts and audio coaching. Losing weight, gaining muscle or improving your fitness has never been so simple.


Contact info

2.9

Average

TrustScore 3 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(3,076)

119 reviews in the last 12 months

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Rated 1 out of 5 stars

Freeletics is far from free

Freeletics is far from free. I unsubscribed from the training coach app and cancelled the auto renewal, or at least I thought I had. I have now been robbed of $194 for the training coach and nutrition coach bundle which I never had originally. I have applied for a refund but received an auto generated email explaining that there's basically no chance of that happening. There is no way of speaking to a human either via telephone or email and it seem that their customer service department is non existent. I have well and truly been scammed.
My advice to anyone thinking of subscribing to Freeletics is to definitely not bother, unless you want dramas later on down the road.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Quite good, recommended…

Quite good and I can agree with other reviews. On the otherhand, some features are not logical or I would prefer better settings according to your body level and abilities. And I think, does not take in the account your age.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Freeletics keeps me fit

I started with FL many years ago, but never really got into it. Now, I am back in and saw a big change in the app compared to the app many years ago. It has added features that helps me keeping me onbaord and train consistently. I have finished my first, fully tailored, training journey of 6 weeks and read to rock on for many more journeys.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Training wherever, whenever

Been training with Freeletics for years, and it never gets boring. The flexibility of the Coach helps to stay on top of my training no matter the circumstances!

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Freeletics is the game changer

Using Freeletics was really a game changer for me!
The good thing is that the coach gives me a feeling of having a companion or personal coach during the whole session! Also, It’s been a while since I am forcing myself to keep working out almost everyday, It doesn’t matter where I am or what equipments I have. For this purpose, I Adapt my sessions based on my situation at that moment and I am able to do my daily workouts no matter what

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Super motivating training

Super motivating training, the coaching plans are actually really good. I've been trianing with them for a couple of months now and I'm more consistent with my training than on other programs before. Lost a bunch of weight, gained some muscle and I'm A LOT fitter than I used to. Pretty amazing tbh

3 July 2024
Unprompted review
Rated 5 out of 5 stars

8 years and still going strong!

I have been using Freeletics for more than 8 years now and can assure you that Freeletics has transformed my body and boosted my confidence. Not only that but it helped me build up a healthy lifestyle and changed my life for the better!

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Super intelligent AI coach built-in!

I think this would be my main go-to app to rely on when making my independent in-home workout schedule. The AI system that adapts easily to so many parameters, the auality of the workouts supplied per your designated schedule is next-level. Great job at this guys, and keep it up!

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Best app ever. I am confident about myself now.

One of the best investments I made for my wellbeing and confidence. Once you start working out and see results, you will not stop. In my case it was simple to train at home without any equipment and save lot of time going to a gym.

17 June 2024
Unprompted review
Rated 1 out of 5 stars

This company is a auto renewal scam

This company is a auto renewal scam.
Freeletics get people to try their app free of charge and then they charge your account massive amounts of money without letting you know (no confirmation that you are in a costumer relationship with them, no warning that they will withdraw money and no receipt), and this goes on for years until you suddenly notice. But when you ask to get your money back they do not pay you your money back and their costumer service is terrible.

I would most strongly not reccomend using this app, it is also quite crap and it will end up costing you loads of money without you knowing it. I also recommend not supporting scam companies.

12 June 2024
Unprompted review

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