So increadibly smooth! Easy to find the nearest trailer of the kind we needed and good instructions in the app how to pick up and return. Also simple to add one extra hour when we realized we needed... See more
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Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
Rented a trailer multiple times already. Very convenient and well-priced. Only had an issue once, which was resolved well by their customer service.
Company replied
Super easy to rent, unlock and return. Trailer is high quality, clean, no big damages. And the costs are so low! Just make sure you have your mobile charged, because the whole process works through th... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.freetrailer.com
Hi Peter,
Thank you for your review.
Great to hear that you had a nice experience.
We really appreciate you using our trailers!
Best regards,
Freetrailer
Excellent service and easy app
Excellent trailer, hassle free service, easy to use app
17 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Menno,
Thank you for your review.
Great to hear that you found the trailer excellent, the service hassle-free, and the app easy to use.
We really appreciate you using Freetrailer!
Best regards,
Freetrailer
High quality trailer with easy access…
High quality trailer with easy access and reasonable pricing!
16 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Bianca,
Thank you for your review.
Great to hear that you found the trailer to be high quality, with easy access and reasonable pricing.
We really appreciate you using Freetrailer!
Best regards,
Freetrailer
Easy cheap and functional
Easy cheap and functional! Love the Simplicity! Only bad was connection to the lock, might be my phone. Using this again 10/10
16 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Olle,
Thank you for your review.
Great to hear that you found the service easy, affordable, and functional — and that you love the simplicity.
We’re sorry to hear you experienced some issues with the connection to the lock. It can occasionally be related to the phone connection or Bluetooth, but we appreciate you mentioning it so we can continue improving the experience.
Fantastic to hear that you’ll be using Freetrailer again — thanks for the 10/10 review!
Best regards,
Freetrailer
Nice and easy to borrow .
16 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Carita,
Thank you for your review.
Great to hear that you found it nice and easy to borrow a trailer.
We really appreciate you using Freetrailer!
Best regards,
Freetrailer
Best experience you can have in renting…
Best experience you can have in renting a wagon. Recomend it!
16 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Melvin,
Thank you for your review.
Great to hear that you had such a great experience renting a trailer with us. We really appreciate your recommendation!
Best regards,
Freetrailer
Everything worked!🙏
16 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Kristian,
Thank you for your review.
Great to hear that everything worked as expected and that you had a smooth experience with us.
Best regards,
Freetrailer
Very easy and straightforward
Very easy and straightforward . Good trailer which served my needs well.
15 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Mikael,
Thank you for your review.
We’re glad to hear you found the process easy and straightforward, and that the trailer met your needs well. That’s exactly what we aim for.
We appreciate you taking the time to share your experience!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Hayk,
Thank you for your review.
Great to hear that you like the idea. We really appreciate you using Freetrailer!
Best regards,
Freetrailer
I recently borrowed a trailer from…
I recently borrowed a trailer from Freetrailer and was very impressed. The reservation process was quick and intuitive — I booked online in just a few minutes and received clear confirmation. Pickup was fast: the trailer was ready. Returning the trailer was equally simple and hassle-free
15 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Andy,
Thank you for your review.
Great to hear that you had such a smooth experience with Freetrailer- We’re glad the booking process was quick and intuitive, and that both pickup and return were fast and hassle-free.
We really appreciate you taking the time to share your experience!
Best regards,
Freetrailer
Super Bra!!
15 May 2026
Unprompted review
Reply from www.freetrailer.com
Hej Dirk,
Tack för din recension.
Skönt att du tycker tjänsten är superbra, det är vi glada för!
Vänligen hälsning
Freetrailer
So easy to both book and use
So easy to both book and use, good app. And very nice total price :)
15 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Rob,
Thank you for your review.
Great to hear that you find it easy to book and use, and that you like the app and the overall price.
We really appreciate you using Freetrailer and sharing your experience!
Best regards,
Freetrailer
Perfect
Perfect, but do not pick it up a little too late, because your réservation is cancelled then !
And free is not free, almost for free !
15 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Daphne,
Thank you for your review.
Great to hear that overall you found the service perfect.
Regarding pickup times: reservations are held for a limited time to ensure availability for all users, so it’s important to pick up the trailer within the reserved window to avoid automatic cancellation. We understand this can be frustrating, and we appreciate your reminder.
Regarding pricing: the basic trailer use can be free within the included time period, but optional services such as insurance or reservations may add a cost. We understand the wording can sometimes feel confusing and we’re continuously working to make this clearer in the booking flow.
Thanks again for sharing your experience with Freetrailer!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Lasse,
Thank you for your review.
Great to hear that you find it easy, affordable, and accessible - we appreciate you taking the time to let us know!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Tomasz,
Thank you for your review.
Great to hear that you find it easy and affordable. We really appreciate you using our service!
Best regards,
Freetrailer
Easy andgood price
15 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Fouzia,
Thank you for your review.
We love hearing that you find it easy to use and that you're satisfied with our pricemodel. Hope to see you again soon!
Best regards,
Freetrailer
Just petfekt and easy
15 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Igge,
Thank you for your review.
Great to hear that everything was perfect and easy for you. We really appreciate you using Freetrailer!
Best regards,
Freetrailer
Is a really great experience.
14 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jose,
Thank you for your review.
Great to hear that you had a really great experience. Hope to see you again sometime!
Best regards,
Freetrailer
Perfect !!!!
14 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jean-Paul,
Thank you for your review.
Great to hear that everything was perfect for you - we really appreciate it!
Best regards,
Freetrailer
Easy to loan the trailer
14 May 2026
Unprompted review
Reply from www.freetrailer.com
Hi Åsa,
Thank you for your review.
Great to hear that you found it easy to borrow the trailer.
Best regards,
Freetrailer
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