www.freetrailer.com Reviews 19,106

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and good condition of the trailers, often describing them as clean, new, and roomy. The service is frequently highlighted for its ease of use, flexibility, and efficiency, making the rental process simple and hassle-free from pickup to return. Many people appreciate the very reasonable and cheap pricing, considering it a great deal for the service provided. The accompanying app is generally well-received for its ease of use and smooth functionality, although some users noted initial challenges with account creation and connection to the lock. A few other people also felt that some trailers had hidden faults or minor issues like a bent front wheel or a non-working backlight, which occasionally impacted their experience.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently highlighting the ease of use and... See more

Price

Customers had positive experiences with price, consistently describing it as fair, cheap, and reasonable for... See more

Product

Reviewers mention positive feedback about the product, with many finding the trailers to be of high quality... See more

Service

Clients share positive opinions on service, consistently highlighting its helpfulness, efficiency, and ease... See more

Application

People report positive experiences with the app, finding it easy to use for booking, picking up, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First af all it's a high quality trailer, in good condition. Renting was easy and very cheap. Normally I rent a trailer from another company, and these are poor quality. So I am very happy and nex... See more

Company replied

Rated 5 out of 5 stars

Super easy handling, super flexible, you can rent anytime according to your needs. Perfect! Just make sure that your mobile is charged. 😃

Rated 5 out of 5 stars

Nice app, nice trailer and nice people I spoke to on the phone when I asked for deferring my rental period with one hour. They vere not only very nice but also very efficient! No doubt I plan to us... See more

Company replied

Rated 5 out of 5 stars

Super easy, super quick and nice and clean trailer. Plug and drive. Will definitely use this service again.

Company replied


Company details

  1. Trailer rental service
  2. Bicycle hire shop
  3. Transportation service

Written by the company

Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.


Contact info

4.8

Excellent

TrustScore 5 out of 5

19k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good concept

Good concept, good user interface

8 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hallo Jeroen,

Bedankt voor je review 🙂

Fijn om te horen dat je tevreden was met zowel het concept als de gebruiksvriendelijke interface.

Met vriendelijke groet,
Freetrailer

Rated 5 out of 5 stars

Nice services

Nice services

9 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Ravinder,

Thank you for your review 😊

We’re glad to hear that you were satisfied with our service.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Easy app.

Easy app., easy rentail, easy return... All in all a really Nice experience

9 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hej Wendy,

Tusind tak for din fine anmeldelse 🙂

Det glæder os at høre, at både appen, lejen og returneringen fungerede nemt for dig.

Med venlig hilsen,
Freetrailer

Rated 5 out of 5 stars

Easy and simple

Easy and simple

8 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Brian,

Thank you for your review 🙂

We’re happy to hear that you found the service easy and simple to use.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Perfect!

Perfect!! Super simple and effective

8 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hallo Gert-Jan,

Bedankt voor je review 🙂

Fijn om te horen dat alles simpel en effectief werkte voor je.

Met vriendelijke groet
Freetrailer

Rated 5 out of 5 stars

As easy as can be👍

8 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Ola,

Thank you for your review 😊

We’re happy to hear that the whole experience felt as easy as can be.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Low price

Low price, very efficient. Can warmly recommend to use their service!

8 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Theodor,

Thank you for your fantastic review 😊

We’re very happy to hear that you found the service efficient and affordable, and we truly appreciate your recommendation.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Easy booking

Easy booking, pickup, delivery and quality of the trailer.

7 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Bjørn Erik,

Thank you for your review 😊
We’re glad to hear that you were satisfied with the booking process, pickup and the quality of the trailer.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Seemless

Seemless. It was easy to use, clear instructions

7 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Jonathan,

Thank you for your review 🙂

We’re happy to hear that everything felt seamless and that the instructions were clear and easy to follow.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Good experience

Good experience, easy to use,
Thanks

7 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Adi,

Thank you for your review 🙂

We’re glad to hear that you had a good experience and found the service easy to use.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Very easy handling in all aspects…

Very easy handling in all aspects renting the free trailer. Happy for this service available in our neighbourhood (Partille, Sweden)

7 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Eva,

Thank you for your lovely review 😊

We’re very happy to hear that renting the trailer was easy in every aspect and that you appreciate the service in Partille.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Easy and convenient

Easy and convenient

7 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Cliff,

Thank you for your review 🙂

Great to hear that you found the service easy and convenient to use.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Easy to book and change the time after…

Easy to book and change the time after booking. Easy to pick up and to return. Nice price

6 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Magdalena,

Thank you for your detailed review 😊
We’re happy to hear that booking, changing the rental time, pickup and return all worked smoothly for you.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Cheap and easy

Cheap and easy

6 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Mr Hansson,

Thank you for your review 🙂

We’re glad to hear that you found the service both affordable and easy to use.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Cheep and good

6 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Søren,

Thank you for your review 😊
We’re glad to hear that you found the service both affordable and good to use.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Great experience!

Great experience!

6 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Marko,

Thank you for the great review 🙂
We’re very happy to hear that you had a great experience with our service.

Kind regards
Freetrailer

Rated 4 out of 5 stars

To many clicks

To many clicks. To many questions. Try to gather them, or reduce them for repeat customers to show trust

5 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Vegard,

Thank you for your feedback 🙂

We appreciate your input regarding the number of steps in the process, and we’ll take it into consideration as we continue improving the user experience.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Just easy and great

5 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Magnus,

Thank you for your review 😊

We’re glad to hear that you found the service easy and great to use.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Good experience

Good experience, enough time to spare, Grape👍🏿

5 May 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Danzco,

Thank you for your review 😊

We’re glad to hear that you had a good experience and that the service helped save you time.

Kind regards
Freetrailer

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