My experience with the Free Will service has been very positive especially for a person who doesn’t have the resources to pay an attorney for this very necessary service. I have a simple estate, but n... See more
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Review summary
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What people talk about most
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My husband and I used Free Will a year ago to get us started on documenting our possessions and wishes when we die. Free will made the process easier by providing the various forms and steps to fill... See more
This seems like a very fine site for walking one through the process of creating a trust or will. It is very easy to use with great explanations provided in all the placees one might need an explanat... See more
How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It wa... See more
Company details
Information provided by various external sources
FreeWill is a social venture. Our mission is to make estate planning friendlier and more accessible, empowering you to do amazing things for the people and causes you love.
Contact info
300 W 57th St, 10019, New York, United States
- help@freewill.com
- www.freewill.com
4.9
Excellent
5k reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 48 hours
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It was amazing
It was amazing. The form was easy. It was easy to understand. It was easy to print and save.
11 December 2025
Easy to follow instructions so…
Easy to follow instructions so relatively quick to process. Unable to complete entire process without involving others, assume driven by law!
11 November 2025
Free service and very easy to use
Free service and very easy to use and fast go over every detail
11 December 2025
Educational and Helpful
It was very easy to follow through the steps plus informative on how to do and then finish by getting it notarized. Very helpful when I can't afford a lawyer.
10 December 2025
The simplified process made everything…
The simplified process made everything very easy.
3 December 2025
Very clear and easy
Their process is very clear with easy to follow instructions,
I really liked that you could go back in multiple times to edit your document.
.
8 December 2025
Very helpful
The instructions were informative and user-friendly. It made it very easy to complete without feeling lost.
10 December 2025
Unprompted review
Fast and easy!
9 December 2025
An excellent site for preparing a trust!
This seems like a very fine site for walking one through the process of creating a trust or will. It is very easy to use with great explanations provided in all the placees one might need an explanation, and the final documents are very thoroughly, professionally prepared. I was very impressed with how easy it was!
9 December 2025
Everything was very simple and easy to…
Everything was very simple and easy to complete.
29 November 2025
Attention to detail ensures my children will get what I give them and not the hands of the state.
The fact that it was very thorough, is what I'm most impressed with. I'm dealing with my mother's probate and it's horrible because her will was vague and it's going on 2 years of BS from the state. This will prevents headaches for my children after I pass away.
2 December 2025
I am so glad and happy that I found a…
I am so glad and happy that I found a site like y’all you guys do very good work and I thank you so much and I definitely would recommend people to use your site. Have a great day.
8 December 2025
Unprompted review
Very clear and simple processes to…
Very clear and simple processes to address the planning of your estate and medical care. Excellent service!
8 December 2025
Unprompted review
Absolutely the Best Website for Wills!!
Absolutely the best website for doing your Will!! (Believe me, I searched forever.)
Making a Will is daunting but necessary. Everyone should have one regardless of what they think they possess.
The website is user-friendly, concise, and informative. You can keep it simple or customize the Will. Options to leave a particular item or % of money to whomever. Options to have backup recipients or Executors. It even has an area where one can leave specific messages to people.
When you are done, save it and read it thoroughly!!
It is lengthy when printing it up, but the legal jumbo jumbo is necessary. Again, read the Will, and information about witnesses needed, etc, and signing with a blue ink pen in particular. Don't sign it unless you have your witnesses who can sign at the same time.
**Get the Will and other documents Notarized!!!!! Your bank likely has a Notary to use for free, or ask around; it doesn't cost much if you need to pay for the service. Probate Court is as scary as you hear it is. Make it easier for the people you care for to distribute your stuff.
The website also has other forms to use, such as a Financial Power of Attorney and Health Directive.
Proofread, proofread!! And remember to use formal names of yourself and others involved. Did I mention.... proofread!
Seriously, this is the best site EVER!
Have a look and tell me I'm wrong.
I'm not.
You're welcome. :-)
6 December 2025
After I had nearly completed my WILL
After I had nearly completed my WILL, they EMAILED A VERSION TO ME, AND CONTACTED THE PEOPLE I PLANNED TO DONATE TO, TELLING THEM THEY COULD EXPECT A SIZABLE DONATION, UPON MY DEATH. THEY OPENLY EXPOSED ALL MY VERY PRIVATE PERSONAL INFORMATION, AND MADE BENIFICIARIES AWARE OF SOMETHING THAT I MAY CHOOSE TO CHANGE IN THE COMING YEARS. THEY HAD NO RESPECT FOR MY PRIVACY OR THE RIGHT TO CONTACT THOSE WHO MIGHT BENEFIT UPON MY DEATH. YOU CANNOT TRUST THEM, THEIR COMPANY, IF THEY DO SUCH TERRIBLE THINGS WITH INFORMATION THAT IS PRIVATE. I VERY STRONGLY URGE PEOPLE TO STAY AWAY. THE PRICE IS CHEAP AND I SHOULD HAVE KNOWN IT WAS CHEAP FOR THE WAY THEY HANDLED MY INFORMATION. I WOULD RATHER PAY AN ATTORNEY, WHO WILL RESPECT MY PRIVACY AND KNOWS WHAT CONFIDENTIALITY MEANS!!!!!!
1 September 2025
Reply from FreeWill
Hello Sue,
Thank you for sharing your feedback. We're sorry to hear about the frustration you've experienced using FreeWill's estate planning tool.
To clarify, FreeWill takes our users' privacy very seriously. When a user chooses to include a charitable bequest in their will, our software includes an optional step asking whether they would like to notify the charity of their planned gift, or prefer for their gift to remain anonymous. This notification is only sent if you actively select this option—it is never done automatically or without your authorization.
One reason we include this question is that when donors choose to share their contact information, it provides the beneficiary organization an opportunity to express its gratitude for the support. However, we apologize for any confusion and for what we understand was an unwelcome surprise to receive an acknowledgment from this organization.
If you'd like to discuss this further or have any questions about your account, please reach out to our dedicated support team at help@freewill.com and they will be happy to help.
Thank you,
Jenny Xia Spradling
Easy to understand and complete
Easy to understand and complete. I feel like I have a solid document.
7 December 2025
Great experience
A huge weight has been lifted off my husband and I with using Free Will. Easy to use, terms explained and an overall, excellent service. Thank you!
6 December 2025
Unprompted review
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